Ronald Neubauer Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

Responsible for the performance of the Payment Network encompassing Authorizations, Clearing, Digital, Partner Disputes, Acquirer/Merchant Capability, and Sarbanes-Oxley (SOX) requirements. Oversight of Process Self Risk Assessments (PRSA), Operational Risk Events (ORE), and control readiness for the Network. Partner closely with Technology to resolve customer disruption and provides reporting on the overall health of our Network.

Chandler, Arizona, United States

Providing project management expertise for the Network Performance Management team at American Express focused on network performance reporting along with leading the Control Readiness effort that ensures the business is ready from a control perspective as it relates to core network processing of the new payment network.

Phoenix, Arizona, United States

Managed the development of MIS reports that meets the needs of internal users to effectively manager performance of 3rd party partners that handle late stage collections for American Express• Led the development and on-going maintenance of a master reporting tracker (MR T) for all collection reports that were being produced in the department for easier identification of the various reports in the department to help eliminate redundancy and identify gaps.• Supported on-going requests for reports / data from the regulators as it related to critical processes (e.g., SCRA, settlements, and incentives).

Phoenix, Arizona, United States

Analyzed opportunities and developed credit and regulatory strategies for the Credit and Collections area for American Express in the U.S. market. • Headed multiple efforts (system changes, policy/procedural changes, processes, training, communication) for ensuring all U.S. accounts that were no longer reporting to the consumer reporting agencies, that AXP had the proper controls (via people, process, and infrastructure) to ensure compliance with the Joint Consent Order.• Led governance oversight of critical Credit processes to ensure the proper controls and reports were in place to ensure no negative impact to AXP Cardmembers.

Greensboro/Winston-Salem, North Carolina Area

Managed the day-to-day performance of American Express 1st and 3rd party partners that handle either early-stage or late-stage collection calls. Orchestrated internal projects (e.g., partner exits, audit remediation, training initiatives) while also managing partner performance.• Managed a “pilot” department of 90 internal collection agents and seven team leaders while also managing my 1st party partner resulting in the “pilot” group’s excellent performance, they were made permanent in the department• Oversaw both 1st party and 3rd party partner sites that went from average performance to top performance

Phoenix, Arizona, United States

Developed the U.S. Service Delivery Network configuration plan that is leveraged in identifying the optimal configuration for the network along with presenting to Senior Leadership.• Received highest department award for successfully managing the opening of a new servicing network site consisting of 250 call center agents in Salt Lake City under aggressive timelines.• Managed system availability for all service processes in the U.S. service network to ensure all service level agreements were meeting or exceeding expectations.