Ron Privett Email & Phone Number

Nashville Metropolitan Area

Customer Success Architects (CSAs) are the key members of Customer Success Team and work closely with Customer Success Mangers (CSMs) and Sales to ensure long term customer success. At EDB, CSAs are responsible for successful technical onboarding of new customers to drive adoption. Acting as the SMEs, CSAs offer best practices, participate in.

United States

• Member of Tech Touch team focused on programs to foster adoption and growth of 5 different SaaS products for customers without a Face to Face CSM. Built e-mail campaigns to engage with client and to foster self-service.
• Usage Metrics SME for 8 Analytics SaaS products, and 15 Integration SaaS products. Worked with Offering Management teams, Gainsight Administration teams, and CSM team leads to convert collected usage metrics into.
• Usage Metrics SME for 8 Analytics SaaS products, and 15 Integration SaaS products. Worked with Offering Management teams, Gainsight Administration teams, and CSM team leads to convert collected usage metrics into.
• Developed ticket logging system (GitHub) for issues with account metrics.
• Gainsight Administrator for the following: Reports & Dashboards, Journey Orchestrator & Emails, C/R360, and Cockpit & Playbooks (not involved with implementation of Gainsight software into IBM systems). Show less

Greater Nashville Area, TN

• Engaged clients post sale to understand current requirements and future goals for SaaS products.
• Assisted customers with technical issues and provide knowledge transfer on best practices for using SaaS products inclusive of data design, development advice, and performance tuning.
• Worked with development, offering management, and support to address client concerns.
• Reviewed client systems/environment to assess needs to grow/expand existing footprint.

Greater Nashville Area, TN

• Fostered client relationships to become a trusted advisor and provide advocacy to improve client satisfaction and revenue opportunities.
• Ensured clients received excellent support experiences by managing escalated situations, assure software/hardware support tickets are handled quickly and correctly, and proactively communicating with management to.
• Promoted best practices for product usage, and support engagement.
• Developed training material for… Show more
• Developed training material for onboarding new customers. Show less

Lenexa, KS

• Dialed into client systems for diagnosis of system/performance related issues.
• Supported DBAs with issues involving Backup and Restore, Migration, Configuration, Performance, High Availability, Replication, Networking, Connectivity, ETL Data Load/Unload, Security, and License Compliance.
• Mentored frontline engineers in case management and workload balance.
• Analyzed and patched disk/memory structures on customer systems.
• Created platform specific patches based on existing… Show more
• Created platform specific patches based on existing code to fix defects.

Lenexa, KS

• Dialed into client systems for diagnosis of system/performance related issues.
• Supported DBAs with issues involving Backup and Restore, Migration, Configuration, Performance, High Availability, Replication, Networking, Connectivity, ETL Data Load/Unload, Security, and License Compliance.
• Mentored frontline engineers in case management and workload balance.
• Analyzed and patched disk/memory structures on customer systems.
• Created platform specific patches based on existing… Show more
• Created platform specific patches based on existing code to fix defects.

Kansas City, Missouri Area

• Project Leader: Accounts Receivable rewrite from COBOL to CQCS. Interviewed end users for requirements analysis, determined best way to implement changes via DB design and application programming. Trained users in new.
• Project Leader: Production system platform migration from proprietary database to DEC Alpha using Oracle 7. Involved development/testing of weekend conversion/backout plan.
• Sys Admin:… Show more
• Sys Admin: responsible for operations, performance, availability, backups, and printing systems.
• Supported approximately 150 users on in-house business software on terminals and PC’s.
• Research and acquisition of hardware/software for PC’s and servers. Show less

Bs, Computer Science

Activities and Societies: Resident Assistant Minored in Business

Bachelor Of Science (Bs), Computer Information Systems

Activities and Societies: '86-87 Ambassadors Men's Chorus, '87 Spirit Award Wise Guy from Wise Hall (transfered to MidAmerica Nazarene to.