Ronald Wong Email & Phone Number

Santa Clara, CA, US

Santa Clara, CA, US

• Led the delivery of a professional services automation tool built on top of ServiceNow's Strategic Portfolio Management (SPM) application
• Implemented Qualtrics to centralize surveys across ServiceNow into a single platform with automated processes and reporting
• Driving CRM transformation for ServiceNow with a focus on sales forecasting. Delivered a migration from a homegrown CRM to Microsoft Dynamics

San Jose, CA, US

• Acted as the IT liaison between sales operations, project managers, IT developers and UX designers to create sales applications in an Agile Scrum development lifecycle
• Analyzed sales processes and worked with business stakeholders to capture business requirements in the form of detailed user stories, workflows, etc. used for application development
• Led solution design based on business requirements for sales applications used by over 15,000 users in Cisco’s sales organization including ”Customer 360” tools and a custom sales forecasting platform

San Jose, CA, US

• Designed and documented user workflows, operational processes, and functional specifications for IT services used by 70,000+ employees
• Gathered requirements from cross functional stakeholders to ensure that IT services are developed, configured, and deployed with the needs of users as a top priority
• Conducted user acceptance testing (UAT) and focus groups to improve the user experience of IT services/tools
• Analyzed large data sets to provide business intelligence to IT leadership enabling better decisions on issues such as hardware asset management
• Authored support content and processes such as best practices, how-to guides, live training, and technical/operational support for IT services

San Jose, CA, US

• Project managed integration of IT systems such as computers, accounts, software and processes from over 10 acquired companies ranging from 10 to 5,000+ employees
• Optimized IT acquisition integration processes, significantly reducing the time between the close of an acquisition and employees being fully productive within Cisco
• Conducted on-boarding activities for acquired employees (change management, training, support, etc.)
• Provided technical support for acquired employees, both before and after integration into Cisco

San Jose, CA, US

• Captured requirements from Sales stakeholders through focus groups and surveys to understand how internal sales tools could be improved
• Developed interactive technology demonstrations for internal and external executive audiences ranging from network management tools to enterprise social software
• Interviewed IT experts to create technical case studies and blogs about how Cisco IT operates which were used to support the Sales organization

San Jose, CA, US

• Created processes to develop and market IT material (such as case studies and tech talks) which supported the Sales organization
• Coordinated executive summit events including logistics, speakers and agendas
• Developed a social media marketing strategy for Cisco IT (@CiscoIT)Cisco on Ciscowww.cisco.com/go/ciscoit