Ronan Devine Email & Phone Number

Cork

* Team leader for new product development.* Co-ordinating, planning & managing a team of 20 operators on a daily basis to ensure new products are manufactured, inspected & tested on time and to quality spec* Liaise with various internal departments to ensure products were completed and shipped within required timelines.* Drive team members to consistently meet and achieve company goals.* Responsible for all aspects of quality control within the team.* Interviewing, training and motivation of new and existing staff.* Managing time keeping, attendance & holiday records.* Communicating, liaising & reporting performance to Senior Management* Attending meetings & reporting on key areas such as schedule adherence, quality, new product introduction, targets & key metrics* Ensure continuous improvements are implemented and evaluated* Undertake training and upskilling activities for the team* Ensure all process equipment is maintained in accordance with procedures and company policy* Ensure process controls are documented and adhered too at all times* Ensure all new product introductions and change controls are managed effectively* Expanded knowledge base to include IT processes relevant to role.

Dublin / Cork

* Interacted with various departments to close out customer queries.* Provided training and guidance for new staff members* Maintained awareness of consumer and active listening when problem solving* Completed data protection training as required.* Communicated in a professional manner to build trust with consumers* Carry out Business Unit process/procedures as directed.* Process all queries efficiently and liaise with internal departments and other depots as required.* Worked within Product guidelines and restrictions.* Maintained Customer Database.* Carry out Business Unit process/procedures as directed.* Be responsible for reports/internal/external communications as directed.

Dublin

* Dealing with customer in high pressure situations - Communicated in a professional manner to build trust with consumers* De-escalation of situations with consumers in line with company policy.* Provided satisfactory solutions to customer requirements* Working as part of a team - keep in personal profile* Achieved KPI targets as set by the Customer Service Manager

Cork City

* Restocked and replenished bar inventory and supplies* Interacted with customers, taking orders and serving snacks and drinks* Being able to deal with the public - personal profile* Dealt with intoxicated customers in an efficient and professional manner* Maintained and clean and tidy work environment* Balanced cash receipts* Deal with multiple requests in a professional and organised manner* Work under pressure

Cork

* Carried out production duties as directed in the assigned manufacturing and packaging areas.* Adhered to assigned production operations in accordance with cGMPs/ Standard Operating Procedures (SOPs)* Worked towards the delivery of production output targets and quality levels on schedule.* Completed all documentation relating to production activities as required - documentation includes batch records, Area Status Logbooks, Equipment Logbooks, Batch Labels and In-Process test reports.* Continuous improvement/Project initiatives