• Providing support to high volume of clients, new personal current account applications (40-60 calls) per day.• Excellent communication skills explaining I.T./application requirements to clients in professional/concise manner.• Listening to clients I.T. problems, ensuring first call resolution and achieving high call satisfaction. • Working between 3 different departments ensuring call waiting times were kept to a minimum. • Working as part of a team of 12 ensuring client authentication and confidentiality.• Answering and directing calls to the proper person in addition to booking appointments for clients.• Utilising excellent time management and teamwork skills to accurately finish tasks before deadlines.• Using I.T. systems proficiently sending emails and joining video calls for team huddles. • Training new staff on working skills and communicating with colleagues over product information and requirements.

• Working as part of a team with 19 floor staff, up to 7 managers and dealing with customers in person daily.• Responsible for shop closing routine, packing, facing off product shelves twice daily. • Accountable for unloading 30 combi units daily and accuracy of stock delivery. • Dealing with up to 15 personal customers click and collect orders, taking-in delivery orders daily. • Responsible and attentive to stock taking every 3 months.

• Responsible for serving up to 100 corporate customers.• Working as part of a 10 person team taking food and drink orders. • Checking stock/restocking.

• Providing administrative support to a team of 3 staff in Head Office.• Filing backlog of documents in an accurate and timely manner.• Scanning, categorising documents and updating file list• Assisting staff with computer programmes i.e. Microsoft Word, Excel and Outlook.