Executive Director, Customer Advocacy
Enabling Customer Success with Financial Technologies in the Banking, Retail, and Hospitality sectors
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@lsi.com
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1 phone found area 408
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Ron Berman is listed as Enabling Customer Success with Financial Technologies in the Banking, Retail, and Hospitality sectors based in Reading, Pennsylvania, United States. AeroLeads shows a work email signal at lsi.com, phone signal with area code 408, and a matched LinkedIn profile for Ron Berman.
Ron Berman previously worked as Executive Director, Customer Advocacy at Ncr Corporation and VP, Quality and Reliability at Lsi, An Avago Technologies Company. Ron Berman studied at Brigham Young University.
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Please contact me at: rjberman12@gmail.comAs the R-E-A-L ‘voice of the customer’, I function as an internal catalyst to ensure and maximize the creation of customer satisfaction, while driving profitability and growth. Most of my career I served as a Quality Engineering & Operations leader, getting to leverage my high tech expertise in FinTech, Electronics, Quality, and Process Improvement. I’m known for building cross-functional teams that architect those businesses process that drive customer satisfaction and continuous improvement.As a Global Engineering leader and team builder with broad technical skills and strong business acumen, I am recognized for developing and driving deep customer - supplier relationships and leveraging partnerships to achieve business objectives. Demonstrated ability to communicate from shop floor to board room and able to drive strategic planning and tactical deployment.Specialties:• Quality / Reliability • Global Manufacturing / Operations• Financial Technologies in the Banking, Retail, and Hospitality sector• Semiconductors & Components, PCBA, Board Level Solutions, and Systems• Engineering Management• Process Excellence • Problem Solving• Customer Management• Supplier Management• New Product Introduction• Cross-cultural / Cross-functional Management• Product P&L Management• Sustainability• Semiconductor and Electronic Fabrication, Assemble, and Test
Listed skills include Semiconductors, Cross Functional Team Leadership, Ic, Manufacturing, and 21 others.
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Reading, Pennsylvania, United States
Enabling Customer Success with Financial Technologies in the Banking, Retail, and Hospitality sectors
Integrated mixed culture organizations and drove Business Practice improvements. Led global Quality & Reliability organization, including Design Robustness, Engineering Laboratory Services, Supply Chain Quality, Joint Venture Manufacturing, Qualification & Reliability, Quality Systems, and Customer Support. Led EH&S, Sustainability, Waste Reduction, Green House Gas Reduction, and Product Composition Compliance.• Successfully led multiple pre and post-merger integration of Quality & Engineering functions to drive misaligned processes into a single system to meet business and customer needs.• Established reporting system for, and reduced customer impacting excursion by 50%.• Demonstrated leadership in building, scaling, outsourcing Engineering Laboratory Services. Re-engineered Analytic, Reliability, & Failure laboratories to improve service and reduce cost.• Developed Supplier Quality practices and deployed resulting best known methods through supply chain manufacturing partners.
Defined and implement Design Robustness and Manufacturing Release Processes.Led global programs, including; Design Robustness, Supplier / Subcontractor, Internal Manufacturing, Qualification & Reliability, Quality Systems and Quality Improvement, and Customer Support. Managed ~ 220 manufacturing and technical professional employees in NA, EMEA, and APAC with a budgetary responsibility of ~ $16M. • Recognized “go to” for problem solving, process improvement, and customer management challenges. Fluent with six-sigma DMAIC, Kazan, Lean, PDCA, 8D, and other methodologies. • Optimized global engineering and manufacturing quality personnel deployments that improved customer satisfaction and reduce cost. • Integrated global systems and databases across NA, EMEA, and APAC factories.
Led Customer Quality Organization supporting all Agere products and customers. Initiated Customer & Quality management of New Business Initiatives, including automotive satellite radio and hands free wireless communications.
Led analysis of growth potential and appropriate product strategies for emerging Broadband Communications markets. Owned Profit and Loss and Marketing responsibilities for Digital Television, Sonet Networking, and Cable Modem / Cable Telephony products.
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Ron Berman is listed as Enabling Customer Success with Financial Technologies in the Banking, Retail, and Hospitality sectors.
AeroLeads has found 2 work email signals at @lsi.com for Ron Berman.
AeroLeads has found 1 phone signal(s) with area code 408 for Ron Berman.
Ron Berman is based in Reading, Pennsylvania, United States.
Ron Berman has worked for Ncr Corporation, Lsi, An Avago Technologies Company, Agere Systems, and Alcatel-Lucent.
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Ron Berman studied at Brigham Young University.
Ron Berman is listed with skills including Semiconductors, Cross Functional Team Leadership, Ic, Manufacturing, Electronics, Reliability, Semiconductor Industry, and Process Improvement.
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