Ron Dodge Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

In my role as an advisor at Joyntly, I provided strategic guidance and expert advice to the CEO and co-founder to:■ Provide strategic guidance and expert advice on business direction and growth opportunities.■ Assist in problem-solving across marketing, finance, technology, and operations.■ Offer insights to mitigate risks and navigate startup challenges.■ Validate business models and provided feedback on market fit and product development.■ Provide assistance with refining business plans, financial models, and marketing strategies

Detroit, Mi, Us

Most recently, I served as Chief Technology Officer for Health Credit Services (HCS), overseeing enterprise technology operations: IT, engineering, enterprise architecture, and cyber security. I joined the organization in its early stages, growing the company from a few people into a robust organization that attracted acquisition attention and secured a successful purchase.Following the acquisition by HCS by Ally Financial, I served as a Line of Business Exec and Head of Technology for Ally Bank’s point-of-sale lending and corporate finance business, where I direct program management, architecture, and engineering. I work closely with the executive team to develop and manage annual goals and KPIs/metrics.■ Serve as a voting member of the corporate steering committee governing lending line of business. ■ Directed IT for FinTech platform that grew organizations 100%+ YoY since 2016.■ Established, grew, and led 175+ team and $35M budget. Developed/deployed company’s technical vision and strategic outlook.■ Developed org structure and operating model for digital tech delivery, enabling 95+% delivery on commitments while spurring 10% gains in speed and efficiency each quarter.

Redmond, Washington, Us

I acted as program manager/product owner for solution generating ~500k invoices/year, $25B+ payments. ■ Contributed to annual plans of record, advancing global accounts payable business.■ Informed tech/architecture vision for invoicing. Updated platform architecture from monolith to microservices.■ Shifted company from waterfall to agile/Scrum.

Redmond, Washington, Us

I delivered scalable services integrated within numerous products and technologies to enhance the customer experience. ■ Envisioned and executed services for Federated Search and Entity Management offered by Universal Store Team.■ Provided AI-powered auto-service suggesting incredibly relevant search terms (compared to Bing/Google) and boosted customer satisfaction 20+%. ■ Incorporated auto suggestions in help experience for Microsoft Office starting with 2016 release (utilized to this day). Serviced 18M+ requests/day at launch.■ Developed commercially viable, AI-powered bot framework as a native service (provided by Microsoft Azure) by revamping R&D tech.■ Built new rich text editor in partnership with Dynamics CRM.

Redmond, Washington, Us

In this role, I uncovered, planned, and executed the technical vision for a diagnostic platform that saved $30M+ through automation for a ~2,500 team of distributed engineers fielding almost 500K customer support incidents/year. I oversaw engineering throughout the diagnostic workflow. I crafted roadmaps across multiple platforms in accordance with partner priorities.■ Drove design/implementation of next generation diagnostics for Microsoft Support.■ Wrote processes and procedures for Program Management group.■ Created algorithms to ensure current, concise, and actionable content delivered by diagnostic solutions.■ Developed plans to address gaps due to international and domestic regulations/agreements (CVAA, Safe Harbor, US Nat policy).

Redmond, Washington, Us

Redmond, Washington, Us

I created Agile/Scrum processes for teams, establishing a cadence for live-site triage, feature planning/execution, user feedback, and innovation. I oversaw the contributions of rotating contributors to a crucial platform, adhering to SLAs.■ Developed innovation intake process to expand involvement to virtual teams.■ Led infrastructure project that became a globally distributed and redundant system.■ Steered roadmap review and signoff from Commercial Technical Support, Microsoft Premier, and Product Quality & Online.■ Contributed to “Microsoft Next” award-winning program dedicated to automated diagnostics.

San Francisco, California, Us

Here, I served as a Scrum Master and SME, aligning teams behind standards to improve project performance. I also reported to the steering committee and product owners on project status. ■ Coached experienced staff on Scrum/Agile.■ Managed project finances to ensure quality, timely deliverables.■ Evaluated performance and crafted improvement plans.

Cornelius, Nc, Us

My scope here involved managing the project development lifecycle using Waterfall/SDLC and Agile/Scrum methodologies. I also designed custom processes to develop and release software (Enterprise SaaS). ■ Acted on Product Steering Committee shaping product development plans.■ Fostered accountability and provided guidance to team.

Charlotte, Nc, Us

In this early role, I onboarded clients through Enterprise SaaS implementations, delivering presentations and performing user trainings onsite. I was also entrusted with managing an outsourced development team for a custom integration project. ■ Developed methodology to test installation and service configuration (internal and external).■ Architected/coded version control system for custom client configuration files.__________________Prior to 2006, served in Systems and Software engineering roles for Recognition Research, Inc. and Prometric / Sylvan Learning.

Executive Education, Chief Technology Officer (Cto) Program

Bs, It Management