This area of responsibility relates to Operational Excellence within the Human Capital Shared Services. This includes, but are not limited to measurements, automation, data, employee engagement and efficiency.

Driving Strategy, facilitating Culture Change through growing Future-Fit Competencies, enabling Business Continuity and driving Performance Measurement and Improvement through effective Data, Analytics and Visualisation practices.Achievements - Developed a People Plan for Human Capital Shared Services (HCSS) (2018) which was also adopted by 3 other business units.Planned and ensured development of a digital Dashboard to monitor performance on the HCSS strategic drivers (2018).Leading the “Measures” work stream in the Group Shared Services Operational Excellence Signature Program (2018).Facilitating Leadership development sessions for leaders across Group Shared Services (2017 & 2018).Designed and implemented a Future-Fit Journey program to drive embedding of behaviours required in the workplace of the future (2017).Planned and coordinated a total floor revamp and restack to ensure more cost-effective use of floor space (2016).Managed change process for SAP Global Template implementation in HCSS South Africa (2016).Drove completion of compliance training with staff in HCSS to improve by 33.8% from 2015 to 2016.Drove improvement in the HCSS Connect Index Score (measuring staff engagement) from 71% (2013) to 84% (2016) and the Leadership Score from 72.5% (2015) to 81.5% (2016).Developed and implemented a Line Managers’ Toolkit for operational management (2015).Established and built Business Intelligence capability within HCSS to ensure operational metrics and customized dashboards (2014).

Formulating and delivering of Business Strategy, internal commercialisation, governance and continuous improvement.Achievements - Drove the successful implementation of Connect Methodology across HCSS (2013).Implemented and drove participation in the Afriforte Organisational Human Factor Benchmark (2010 – 2013) – results showed a significant decrease in risk factors over the 4-year period pertaining to emotional overload, career development, disengagement, work-related well-being, turnover intention and corporate citizenship behaviours.Designed and implemented a “Leadership School” to develop talented junior staff into Leadership positions (2009).Built a competency based recruitment and selection framework for HCSS (2009).Developed and implemented a “point system” with defined criteria that ensures the consistent and fair recognition of staff across all teams in HCSS (2009) and implemented an electronic dashboard for points to ensure improved transparency of the process (2016).Designed and implemented a “Strategy Board Game” (2009) and an “Amazing Race” game (2016) for staff to embed strategy and culture through play.Established and built process mapping & optimization capability within HCSS (2009).Developed and implemented ABC Toolkit as a self-help guide to Human Capital Administration processes on the Group Intranet (2007). Created and implemented a “Culture Net Promoter Score” to quarterly gauge staff engagement and identify areas requiring focus (2007) – improved to use digital tool (Instant Messaging Devices) in 2016.Proposed and implemented a People Strategy for the first time (2007) for HCSS.Developed and implemented a 6-days Induction Program for new staff joining HCSS (2007).

Providing specialist advice on complex people policies, as well as developing and delivering education and training on people policies.Achievement -Implemented and facilitated monthly auditorium communication sessions for HCSS (2004) – still continuing.

As Business Analyst proposing and documenting business requirements, solutions and associated scope for the project implementation of Human Capital Shared Services (HCSS).

Implement strategy for HR management & development (including, discipline, grievance, counseling, remuneration and benefits, recognition, contracts, training & development, succession planning, moral & motivation, culture and attitude development, performance appraisal, Transformation) within Group IT.

1997 – 1999 shows a gap in my work history. During this time I pursued my own business in Wellness & Beauty.