Ronel Crooks Email & Phone Number

Data Minimisation, Retention and Security Programme (Jan 2020 - July 2020)Implemented an automated system data retention schedule to ensure GDPR compliance.Simplification Programme (Aug 2020 - Dec 2022)Supported various projects to implement software solutions or identify process issues and opportunities for improvement.Supported initiatives to determine the best digital capabilities to invest in.

Developed a Target Operating Model that defined the interaction between people, process and technology to support the implementation of an application that standardised the process for Sanctions screening alerts.

Facilitated the transition of the operational team to a new TOM.Set up and mobilised a project for the team to take on a new line of work.

Worked with global teams to enhance procedures, internal systems and controls to comply with Sanctions and AML regulations. • Developed a TOM that built operational capability, improved customer communication and reduced customer complaints• Assessed, recommended and implemented a technology solution to automate processes thereby reducing risk; provide an audit trail and facilitate MI to enhance management and operational reporting

In charge of the day-to-day business of a directorate consisting of 60 staff, driving efficiencies and ensuring all organisational, staffing, training and equipment requirements were met. Developed strong relationships with staff and developed a productive team that functioned optimally within a deadline driven environment.Key responsibilities included:• Led several group or organisational projects to enhance working practices and ensure alignment to business objectives• Managed a £multi-million budget ensuring all forecasting and reporting deadlines were met through proactive engagement of stakeholders• Negotiated and drove down costs through improved supplier and resource management• Developed and standardised processes to support changing business requirements, improve cross directorate collaboration and maximise resource capacity

Supported the development of the TOM to manage the department's new outsourced contracts.