Ronald Hoff Email & Phone Number

Research Triangle Park, NC

Research Triangle Park, NC

Overall responsibility for ensuring Delivery Excellence and Process Assurance for IT products and services.Responsible for build-out and oversight of a comprehensive, risk based IT Quality program aligned with Capability Maturity Model Integration (CMMI) Level 3 practices.Responsible for development, maintenance and training for IT's Systems Development.

Research Triangle Park, NC

Led global team of both onshore and offshore resources responsible for Testing, Validation and Quality for IT business solutions with a focus on Performance Engineering and Automated testing.

Research Triangle Park, NC

Responsible for build-out and oversight of a comprehensive, global testing and IT quality program for Quintiles global IT business solutions. Managed strategy, people, processes, and tools to ensure robust, reliable, scalable and predictable product releases.

Research Triangle Park, NC

• Responsible for ensuring excellence in application development, application performance and service delivery for Nortel’s Communication Enabled Business Solutions portfolio offerings.
• Led team of individuals responsible for architecting, developing and delivering custom communication enabled applications with a revenue target of $3M for 2009.
• Provided business development for Nortel’s emerging software & services business, leveraging Service Oriented-Architecture (SOA) and web services to rapidly communication enable customer’s business processes and.
• Built and delivered Unified Communications (UC) solutions that improve customer’s communications and collaboration, utilizing platforms such as Microsoft’s OCS, IBM’s Sametime and Nortel’s Agile Communication.
• Continued responsibility for all aspects of Nortel’s commercial Application Performance Service offering.

Research Triangle Park, NC

• Developed a new external service offering called Application Performance Services to produce revenue by helping customers manage and optimize distributed applications performance through complete lifecycle management.
• Developed business case which included market research, customer research, competitive information, revenue forecasts, service descriptions, etc., and convinced executive management to proceed with an external offering.
• In a short timeframe, built foundation to get the service to a point where it was customer ready (quotable, orderable and deliverable).
• Trained Sales force on how to sell the solution.
• Established legal agreements with tool suppliers and offshore partners.
• Interfaced with Executives at numerous companies to articulate the business benefits, and business value of Application Performance Services.

Research Triangle Park, NC

Led a team of 30 employees responsible for delivering secure, highly reliable, cost effective, solutions to meet the collaboration needs for 33,000 Nortel employees and external partners. Responsible for engineering and operations for Microsoft Exchange based email, Livelink document management system, BlackBerry, Lyris distribution list services, and.

Research Triangle Park, NC

Led a team of 25 employees responsible for strategy, standards, metrics and engineering for global Network Management disciplines and tools. Responsible for ensuring the business received acceptable, reliable, cost effective, application and network performance globally.

Research Triangle Park, NC

Led both Application Performance Engineering team as well as the Command Center Services team. Command Center Services is a suite of tools for IT infrastructure inventory, end user experience monitoring and server performance management.

Research Triangle Park, NC

Joined Nortel and created the Application Performance Engineering service to ensure performance of networked applications. With limited resources, quickly turned it into a widely recognized service that was recognized for providing immense business value to the company.

Blue Bell, PA

While with Unisys, I received over 13 years of diversified experience in the areas of computers and communications. Experience ranged from analysis, design, programming and implementation of office automation software, to providing solutions and technical support on matters relating to the Unisys worldwide network.