Ron Lugo Email & Phone Number

Alpharetta, Ga, Us

Greensboro, Nc, Us

Responsible for the Global Commercial/Revenue Operation team

Alpharetta, Georgia, Us

Phase Partners is an independent operating company that provides franchising opportunities for churches to leverage their large, underutilized spaces to implement a Multi-Use Strategy.

Menlo Park, Ca, Us

Provide various strategic, advisory, leadership, and transformation consulting services on behalf of Accel-KKR to companies within their portfolio.

Marrero, La, Us

• Grew business to over 550 members and $350k annual revenue• Partnered with operator to design various marketing campaigns, promotions, and events • Responsible for HR, payroll, and accounting (monthly, weekend work)• Executed successful transition, exit and sale of the business

Dublin, Ohio, Us

Acted as an extension of and trusted confidant to the Chief Executive Officer. Served as a proxy to the CEO and was responsible for managing the day-to-day activities and operations of the entire business to establish and maintain functionality to support and drive extensive and sustainable growth utilizing Entrepreneurial Operating System (EOS). Direct ownership and responsibility of the Integration Management Office, Revenue Operations, Legal, Information Technology, and Network Operations Center. • Grew the business from $53M to $98M in a 1-year timeframe via a combination of inorganic and organic growth. ARR Sales increases 150% YoY. Led the onboarding and integration of 5 newly acquired companies• Led and executed cross-functional initiatives to drive operational excellence to accelerate revenue growth and improve EBITDA. Transformed Logically to a national MSP/MSSP provider.• Oversaw a team of five direct reports with ~40-50 indirect reports; a key executive team member.• Led GTM strategy through collaboration with CEO, CRO, and CSO. Created a new Sales Development team and lead management process.• Designed and implemented various Lead-to-Cash, procurement, and fulfillment process • Modernized Sales and Marketing technology stack to Microsoft Dynamics integrated to Hubspot, SalesLoft, LinkedIn Sales Navigator, Showpad, ConnectWise, Conversica, SimpleSat, and ZoomInfo.

Boca Raton, Fl, Us

Post Rainmaker acquisition, asked to be CAO accountable for providing overall leadership, management, and vision. Served as a member of the Executive Team while managing a $50M P&L and driving enterprise-wide functions, envisioning and deploying the go-to-market strategy, and promoting operational excellence. Handled cross-functional initiatives across the executive team.• Integrated smoothly into Executive Leadership while also acting as Chief of Staff.• Direct responsibility for all Commercial/Revenue Operations, Information Technology, Information Security, and M&A integration. • Responsible for Cendyn Ovations line of business.

Boca Raton, Fl, Us

Onboarded initially to lead post-integration efforts involving all company departments while holding full responsibility for Rainmaker’s $15M P&L.

Proxy to the Chief Executive Officer with direct responsibility for general business operations. Managed a $15M P&L and a global organization comprised of 100+ resources. Led all functional departments including Human Resources, Finance, Legal, Information Technology, Deployment, Consulting, Customer Success, and Revenue Operations. Collaborated across C-Suite to develop and deploy business strategy and organization communications. Participated in Board meeting preparations and presentations to address inquiries on behalf of investment bankers, private equity firms, and strategic buyers. • Engaged in the restructuring and transformation of the company; led the enterprise back to break-even EBITDA through formulating and implementing growth strategies that were balanced with expense management while simultaneously executed on multiple M&A workstreams. • Collaborated with the CEO and CRO in creating and executing the go-to-market strategy. Drove territory restructuring, developed compensation plans, formed strategic partnerships, and led sales enablement efforts.• Built out new sales territory in Dubai• Created a new Sales Development organization• Led divesting efforts of revcaster solution through a profit-sharing agreement with an industry competitor. • Enhanced Quote-to-Cash process implementing new Sales and Marketing technology stack that included SalesForce, Outreach.io (later migrated to SalesLoft), Hubspot, and LinkedIn Sales Navigator. Automated contracting process utilizing DocuSign.• Participated in entire M&A cycle; marketed and sold the remaining Hospitality business comprised of $15M in annual recurring revenue to Cendyn for $40M.

Partnered with Chief Commercial Officer to build a world-class commercial organization • Successfully built, managed, and sustained the company’s first Customer Success organization.• Responsible for entire revenue operations lifecycle; prospecting -> onboarding -> adoption -> renewal -> upsell / cross-sell• Responsible for leading reverse integration effort of $35M Multi-Family business unit to RealPage for $300M. Re-implemented new Netsuite, Website, Sales & Marketing tech stake, migration to new hosting environment, move to O365 platform, MS Teams, and a new PEO provider, ADP. • Enabled a value-based approach to selling• Led all Revenue Operations functions; Sales Operations, Sales Enablement, Marketing Operations, Deal Desk, Legal, and Order Management.

Walldorf, Bw, De

Charged with leading the Global Operations team comprised of 50+ employees after the organization acquired Ariba. Oversaw Customer Engagement, Services, and Consulting business areas while driving the go-to-market strategy and subsequent execution. Served as the Chief-of-Staff to the Executive Vice President of the Customer Management Organization (CMO) and managed a Global Leadership team encompassing five Vice Presidents. • Partnered with the EVP, GM in managing a 1,200+ member global workforce; handled a $900M business that spanned 50% software, 30% network, and 20% services. • Led all post-acquisition integration between SAP and Ariba through the development and execution of varied initiatives, including a reverse integration that involved three separate acquisition events. • Created and implemented the Ariba Renewal Center as a global center of excellence; the platform was ultimately adopted by all SAP Cloud lines of business and recognized as a renewal execution best practice. • Established the initial SAP Network Acceleration Program; utilized Ariba Customer Engagement Executives as well as the SAP Business Transformation Services organization.

Waldorf, De

Played an instrumental role in the creation and build-out of the company’s first Value Engineering, Customer Management Office and Shared Services Organizations, which focused on revenue retention, network acceleration, and upselling, while also leading the organization’s transformation from an on-premise software company to a premier SaaS provider.

Waldorf, De

Waldorf, De

Waldorf, De

Gb

Charlotte, Nc, Us