Ronnie B. Email & Phone Number

Broomfield, Co, Us

Denver, Co, Us

Denver, Colorado, United States

Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites. Develop an understanding of our products and door services to provide accurate information to customers.

Lafayette, Colorado, United States

Vendor management. Guided various surgical vendors to adhere to government regulations and maintain contract compliance.Managed largest volume vendor and assisted in onboarding/training sales reps in the government arena.Consistently billed an average of $1.3 million a month on government contracts.Advised vendor personnel on process and requirements of selling within the government arena.Reviewed contract FARs and mandatory flow-downs to maintain compliance.Processed government purchase orders including receiving and processing requests.- Utilized various government contracts (DAPA, JIT ECAT, SAC IDIQ, GSA, etc.) to ensure vendor was competitive in the federal marketplace.- Strong time management, attention to detail, and ability to multi-task.

Boulder

Managed all existing and new business across the front range/ Northern Colorado. Developed strong relationships with account holders, operating as the lead point of contact for any and all matters specific to accounts within my territory.Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of product.Manage and develop customer accounts to initiate and maintain favorable relationships. Data analyze according to usage of product within the territory.

Aurora, Co.

Manages Service Coordinators at the largest volume location in the country. ---- -Receives and implements service and repair requests, determines reimbursement eligibility, and coordinates the timely provision of services. -Responsible for timeliness of order processing of repair orders and for providing best-in-class customer service.-Manages daily activities of direct and indirect reports. -Recruits, hires, trains, disciplines and terminates staff as needed. -Assesses competency, capacity and performance of direct reports. First level escalation of customer service issues. -Reviews orders in progress and ensures all orders are actioned within the appropriate time frame.-Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding. -Responds to customer inquiries, requests, and complaints in a timely manner. -Reconciles routes and daily schedules to ensure proper allocation of service technician’s time, reporting discrepancies to management.