Ronnie Miller

Ronnie Miller Email and Phone Number

Vice President Client Services at Cigna @ Cigna
Ronnie Miller's Location
Chattanooga, Tennessee, United States, United States
Ronnie Miller's Contact Details

Ronnie Miller personal email

n/a
About Ronnie Miller

Oversight of all implementation, account load, testing, and validation of benefits positions supporting all markets, all lines of business and all system for Service Operations in the Employer Sector. Managed 490 employees with 12 director reports and an operating budget of $44 million within the United States and Ireland.Total responsibility for bringing new sales, renewals, and migrations into a productive state with all systematic links, membership, benefits, and inquiry tools and claim processing systems loaded and up and working prior to effective date.

Ronnie Miller's Current Company Details
Cigna

Cigna

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Vice President Client Services at Cigna
Ronnie Miller Work Experience Details
  • Leading Health Services Company
    Vice President Customer Advocacy And Case Installation
    Leading Health Services Company May 2008 - Present
    Oversight responsibility for Chattanooga Service Center, Advocacy functions, Implementation, and Case Installation.
  • Cigna
    Vice President Client Services
    Cigna Mar 1981 - Present
    Chattanooga, Tennessee Area
    My responsibilities include managerial oversight of 14 executive teams that service our market and client relationships in the Southeast Region for all lines of business and clients within this geographic area. With a team of 14 direct reports and overall employee responsibility of 145 service executives located in 20 states across the United States and the USVI. We oversee 2500 client relationships representing 9.5 million customers while managing a financial budget of $15 million. The teams consist of client facing representatives aligned to these market to address any concerns or issues, utilizing matrix relationships, escalation protocols, and outreach to obtain quick resolution for our customer base. Position requires strong networking skills, excellent communication skills, and ability to make the complex appear simple when delivering service resolution, and building confidence and trust of the C-Suite executives who rely on our support and expertise.
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  • Cigna
    Director Case Installation & Implementation
    Cigna May 2006 - May 2008
    Oversight responsibility for all case installation functions for CIGNA Healthcare in all markets and medical and dental products
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  • Cigna Heathcare
    Director Case Installation
    Cigna Heathcare Mar 2006 - Feb 2007
    Oversight responsibility for case installation for benefit load, contracts, and quality applications in the employer services departments.
  • Cigna Corporation
    Director National Accounts
    Cigna Corporation May 2001 - May 2005
    Responsible for oversight of operational service metrics and account relationships for 54 nationally based customers with operating budget of $3 million and total membership in excess of 650,000 members managing 185 full time employees 7 managers and 10 client service partners.
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  • Cigna Healthcare
    Asst Vice President - Operations
    Cigna Healthcare Apr 1997 - Apr 2002
    Oversight responsibility of 5 individual claim and call operations within the CIGNA service network managing a budget of $26 million with employee base of 845 full time employees working on legacy system and overseeing migration activities of each of the respective sites into the final operating systems and locations. Facilitated closure of 4 of 5 site with 5th site remaining as an end state operating center.
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Ronnie Miller Skills

Leadership Management Process Improvement Employee Benefits Health Insurance Sales Insurance Healthcare Managed Care Team Building Budgets Networking Training Strategic Planning Program Management Business Process Improvement Call Centers Medicare Customer Service Time Management Vendor Management Business Analysis Cross Functional Team Leadership Claim Project Management Coaching Microsoft Office Microsoft Excel Public Speaking

Ronnie Miller Education Details

Frequently Asked Questions about Ronnie Miller

What company does Ronnie Miller work for?

Ronnie Miller works for Cigna

What is Ronnie Miller's role at the current company?

Ronnie Miller's current role is Vice President Client Services at Cigna.

What is Ronnie Miller's email address?

Ronnie Miller's email address is ro****@****gna.com

What is Ronnie Miller's direct phone number?

Ronnie Miller's direct phone number is +142332*****

What schools did Ronnie Miller attend?

Ronnie Miller attended East Tennessee State University, East Tennessee State University.

What skills is Ronnie Miller known for?

Ronnie Miller has skills like Leadership, Management, Process Improvement, Employee Benefits, Health Insurance, Sales, Insurance, Healthcare, Managed Care, Team Building, Budgets, Networking.

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