Ronnie Arce Email & Phone Number

Altamonte Springs, FL, US

Purchase, NY, US

US

• Rhapsody interoperability & API interaction
• Optum patient portal support, HIPPA compliant environment
• data investigation/analysis
• Used Postman and Insomnia API query tools
• Splunk, Service Now, Swagger UI tools
• Touchworks medical record system

Alpharetta, Georgia, US

• MSP serving the medical industry
• Connect Wise Manage, IT Glue, EMR support (eCW/Nextgen)
• Datto RMM, Datto BCDR devices
• SSL, Domain renewals
• Buffalo NAS
• O365 Admin, Azure

King Of Prussia, PA, US

• App Dynamics Health Monitoring (SaaS and Cloud)
• External ERP Integration (LeaseWave, Oracle, NetSuite)
• API/Connector integration (SAP, SIC, JD Edwards, Oracle R12)
• SSL Integrations, LDAP Integrations
• Web Services, Java/JVM Integrations
• XML input/output analysis, log analysis

Abbott Park, Illinois, US

• Domain migration/merger
• OneDrive folder migration
• SCCM embedded scripting
• PXE boot
• AD authenticated application migration

Zamudio, Vizcaya, ES

--Bitlocker Drive Encryption Management--Zscaler VPN--Domain migration via PowerShell--Group Policy User & Machine pushes/updates--Image distribution via SCCM

Lake Mary, Florida, US

• Public Sector Financial Application (premise and cloud)
• Government Compliant Public Administration Software Suite
• Multi-Server Application Server Administration.
• Peripheral device support (printers/scanners), PCL5 control files
• Workflow VBscripts, XML, SQL/SSMS
• Troubleshoot IMAP/SMTP issues (Exchange, Office365)

Austin, Texas, US

• Opera PMS (Property Management System)
• Hotel Industry Software Support
• Internal/External System Interface Support
• SQL queries/table space maintenance

Orlando, FL, US

• NCR POS Terminals/KDS/table management systems
• Thermal Receipt Printers/J-tech pager systems
• POS Ready for Windows
• Proactive Net hardware/software monitoring
• Statseeker Network Monitoring Tool
• Verizon Business Frame/T1 support

Largo, FL, US

• Server/Workstation Hardening/Patches/Updates
• SCCM/SCOM
• NEWT (Nessus Enterprise Web Tool)
• Network Security/Vulnerability Remediation

Boulder, Colorado, US

• Support Prophecy and CXP applications
• XML, ccXML, VXML
• Wireshark/PCAP analysis
• SIP, VOIP
• ASR, TTS, Nuance, Loquendo
• Tomcat, Squid

Orlando, FL, US

• Corporate/Convention Support--Rosen Hotels Service Provider
• Network Setup/Support, convention IT support
• network installation, cat 5/6e, topology planning
• switch IP/subnet/gateway port configuration (private network 10.x.x.x)
• connectivity testing/configuration verification/monitoring

Zoetermeer, Zuid Holland, NL

• Network/Application/POS/Printer Support
• Host/Client Internet/Intranet Connectivity
• Server 2008 r2
• AD User/Computer Account Administration
• Windows 7 Desktop Support/VNC Remote Support
• Office/Outlook 2K3/2K7/2010

San Jose, California, US

• Raid-DP· On-Track SMBR (single mailbox recovery)· vFiler, Vsphere, VSC, ESX, RDM/VMDK· SAN/NAS/FAS· SSH/SSL, RSH, Telnet· MPLS, OSPF, LACP, FSPF· NDMP/VSS/tape/VTL· deduplication (A-SIS)· Snapmirror/Snapvault, snapshot.

Fort Mill, SC, US

• Phillips Corp Sales Conference technical support
• Laptop refresh project (various Dell series)
• Software updates (OS updates/Office suite update)
• Configure laptops to corporate policy compliance
• Resolve hardware/software issues
• Hard drive/OS maintenance (disk defrag, chkdsk, etc.)

Tampa, FL, US

• Citrix/VPN/remote support
• Helpdesk/Technical Support
• Service Now (SNOW) Ticketing System
• Faculty and Staff Support
• Student Services/Support (CBT/LRE support included)
• Connectivity issues

Atlanta, Georgia, US

• Data Migration
• Sharepoint work flows
• Outlook configuration
• Network drive/.pst file move
• Carbon Copy scripting/utilization
• Robocopy

New York, NY, US

• Chase-WaMU Bank Conversion Team
• System Conversion
• Data Migration
• Network Device Swap/Upgrade
• Brand Name Conversion
• Terminal Testing

Minneapolis, MN - Minnesota, MN, US

• POS
• Card Readers
• IBM touch-screen registers
• Router/Switch/Hub replacement
• Data Integrity/Connectivity Testing
• Cabling/Terminating

• Network Administrator Consultant
• Outsourced IT services
• Remote Help Desk support
• Break/Fix
• Preventative maintenance
• Server upgrades/replacement

Menlo Park, CA, US

• Implementing Altiris software and database
• Asset discovery
• Asset tagging
• Network support
• Helpdesk support
• Active Directory

· Deploying laptops to new-hires using Symantec Ghost 11.0· Utilized Symantec Ghost 11.0 to create images· Migrate employee data to new laptop· Desktop support for employees in-house/remotely using Bomgar tools· Remote support to various international offices (such as Australia)

US

• Warranty repair for business/residential clients
• Provide warranty service for IBM, Sony, and Dell
• Responsible for meeting standard license agreement (SLA)
• Parts logistics

JP

• Replace IBM touch-screen POS registers for Starbucks Coffee
• Replace/Upgrade Manager’s PC workstation
• Back up restaurant data
• Replacement of network switch and UPS

• Level II support for the ASG (Application Support Group)
• Nationwide remote desktop support and in-house support
• Troubleshoot various logon issues with mainframe applications
• Support PeopleSoft, Epiphany, and Panagon (mainframe reporting)
• Used PCanywhere, WebEx, and VNC to provide remote support
• MAGIC ticketing system

Boston, Massachusetts, US

• Upgrade hospital desktops/laptops from Novell to Windows XP
• Backup user data such as outlook mail files (pst files)
• Migration of user-data to the updated OS
• Submit SMS server request for the desktop application list

Winter Park, Florida, US

• Desktop support for the main office and restaurant locations
• Assisted in creating new department policies and procedures
• SAUX compliancy
• Configured Savin copiers for remote scanning to network share
• Utilized PCanywhere to provide remote desktop support for our restaurants and field reps
• Software Purchasing (Nuance PDF Converter and FrontPage 03)

Tampa, FL, US

• Provide desktop support to the staff and park crew
• Use Remedy as our trouble ticketing system
• Utilized applications in an AS/400 environment (Infinium)
• Support/troubleshoot Microsoft Office, Outlook, and email in general
• Page/Dispatch techs based on zone and/or application specialty
• Troubleshoot network connectivity issues

• NOC support for Smart City Telecom/Walt Disney World
• Support high-speed internet service for hotel/resort guests/staff
• Troubleshoot/Resolve connectivity issues from the LRE to the port
• Access switches via telnet to shutdown/restart port interfaces
• Verify port connectivity and end-users network settings
• Troubleshoot issues involving firewalls and proxy settings

Longwood, Florida, US

• Support proprietary Customer Relations/trouble ticket applications
• Resolve issues in a Windows XP/Outlook 2002 environment
• Repair/Replace hardware and process RMA requests
• Duties involving asset management, tracking, and distribution
• OS rollouts using Symantec Ghost
• Testing service packs/applications/security updates/hotfixes

Zurich, CH

• Migrate client data from decomissioned drive to new drive
• Installed several hundred Dell SX270 desktops
• Verified new pc bootup
• Verified connectivity of new pc’s

Munich, DE

• Provide network/Desktop support for our Engineers and Staff
• Support proprietary version of W2K/XP
• troubleshoot hardware/software for Dell Latitude C/ D-series laptops and Dell GX/Precision desktops
• Verification/Resolution of bugs and new/untested client issues
• Installation/Configuration of applications such as Oracle 8i, SAP, AutoCAD, MathCAD, and GE Gate Cycle
• Add network printers/Resolve network printer issues

US

• Maintain back-ups of databases/patient data
• Use Veritas Backup Exec 8.0 to maintain backup routines
• Use the HP DLT 80 tape drive for backup media and off-site storage
• Maintain virus protection for over 100 clients/nodes
• Desktop support for Doctors, laboratory personnel, and medical staff
• Performance monitoring, load balancing, hardware/software upgrades

• Troubleshoot/resolve DNS issues/settings
• Utilized a Unix shell (Irix 6.5/7.0/SSH/Bash)
• SSL certificates
• Troubleshoot router/connectivity issues
• E-commerce solutions (Mercantec and Shopsite)
• Utilize mSQL, mySQL, and MSsql

• Troubleshoot a DOS/NT based telecom application written in Clarion 5
• Support a POS application used with Windows NT/Novell
• Product support
• Utilized the TNPP protocol to remotely access/program terminals

• International support of nearly 200 software titles
• Troubleshoot system/driver issues
• Research and document unknown software conflicts
• Utilize FileMaker Pro trouble ticket system
• Beta testing of new/updated software titles

US

• Provide technical support nationwide for Compaq
• Troubleshoot Compaq hardware/software
• Utilize Oracle Gold database to log each call/trouble ticket
• Dispatch technicians and parts to consumer locations under warranty
• Training course in Windows OS
• Support Compaq Presario desktop series and peripheral devices

Certification, Comptia N+

Comptia Security+, Network Security

Dcse, Dell Oem Certification

Ncda