Ronnie Arce Email & Phone Number

Altamonte Springs, Fl, Us

Altamonte Springs, Fl, Us

Purchase, Ny, Us

Us

• Rhapsody interoperability & API interaction• Optum patient portal support, HIPPA compliant environment• data investigation/analysis• Used Postman and Insomnia API query tools• Splunk, Service Now, Swagger UI tools• Touchworks medical record system• Improved processes as a OneNote document contributor

Alpharetta, Georgia, Us

• MSP serving the medical industry• Connect Wise Manage, IT Glue, EMR support (eCW/Nextgen)• Datto RMM, Datto BCDR devices• SSL, Domain renewals• Buffalo NAS• O365 Admin, Azure• Meraki, Lionguard, Auvik network monitoring/management

King Of Prussia, Pa, Us

• App Dynamics Health Monitoring (SaaS and Cloud)• External ERP Integration (LeaseWave, Oracle, NetSuite)• API/Connector integration (SAP, SIC, JD Edwards, Oracle R12)• SSL Integrations, LDAP Integrations• Web Services, Java/JVM Integrations• XML input/output analysis, log analysis

Abbott Park, Illinois, Us

• Domain migration/merger• OneDrive folder migration• SCCM embedded scripting• PXE boot• AD authenticated application migration

Zamudio, Vizcaya, Es

--Bitlocker Drive Encryption Management--Zscaler VPN--Domain migration via PowerShell--Group Policy User & Machine pushes/updates--Image distribution via SCCM

Lake Mary, Florida, Us

• Public Sector Financial Application (premise and cloud)• Government Compliant Public Administration Software Suite• Multi-Server Application Server Administration. • Peripheral device support (printers/scanners), PCL5 control files• Workflow VBscripts, XML, SQL/SSMS• Troubleshoot IMAP/SMTP issues (Exchange, Office365)• SSL/HTTPS (certificate installation, web forms, server bindings)• IIS web services/configuration, load balancing (Kemp, F5)• Installs & hotfix updates utilizing both tiered and orchestration scripts

Austin, Texas, Us

• Opera PMS (Property Management System)• Hotel Industry Software Support• Internal/External System Interface Support• SQL queries/table space maintenance

Orlando, Fl, Us

• NCR POS Terminals/KDS/table management systems• Thermal Receipt Printers/J-tech pager systems• POS Ready for Windows• Proactive Net hardware/software monitoring• Statseeker Network Monitoring Tool• Verizon Business Frame/T1 support• Juniper srx240 router, srx100 firewall, SE2200 switch support• SCCM/Hyper-V 2012 R2• HP Proliant Support/ILO Remote Management/FOH/BOH• MAGIC Incident Management System

Largo, Fl, Us

• Server/Workstation Hardening/Patches/Updates• SCCM/SCOM• NEWT (Nessus Enterprise Web Tool)• Network Security/Vulnerability Remediation

Boulder, Colorado, Us

• Support Prophecy and CXP applications• XML, ccXML, VXML• Wireshark/PCAP analysis• SIP, VOIP• ASR, TTS, Nuance, Loquendo• Tomcat, Squid• Splunk

Orlando, Fl, Us

Corporate/Convention Support--Rosen Hotels Service Provider• Network Setup/Support, convention IT support• network installation, cat 5/6e, topology planning• switch IP/subnet/gateway port configuration (private network 10.x.x.x)• connectivity testing/configuration verification/monitoring

Zoetermeer, Zuid Holland, Nl

• Network/Application/POS/Printer Support• Host/Client Internet/Intranet Connectivity• Server 2008 r2• AD User/Computer Account Administration• Windows 7 Desktop Support/VNC Remote Support• Office/Outlook 2K3/2K7/2010• Lawson, Image Quest, Sun/Java Mail, Thunderbird• Windows XP to 7 post-migration support

San Jose, California, Us

• Raid-DP· On-Track SMBR (single mailbox recovery)· vFiler, Vsphere, VSC, ESX, RDM/VMDK· SAN/NAS/FAS· SSH/SSL, RSH, Telnet· MPLS, OSPF, LACP, FSPF· NDMP/VSS/tape/VTL· deduplication (A-SIS)· Snapmirror/Snapvault, snapshot backups, OSSV· Snapmanager for Exchange/SQL (backup/restore/verification)· iSCSI , FC (copper/fiber), FCoE, NFS, CIFS· DFM, OnCommand System Mgr/Protection Mgr/Op Mgr· High Availability (HA/MPHA), SyncMirror, Raid-DP, plex· Data Ontap 7.3-7.5, 8.x 7-mode/cmode

Fort Mill, Sc, Us

• Phillips Corp Sales Conference technical support• Laptop refresh project (various Dell series)• Software updates (OS updates/Office suite update)• Configure laptops to corporate policy compliance• Resolve hardware/software issues• Hard drive/OS maintenance (disk defrag, chkdsk, etc.)

Tampa, Fl, Us

• Citrix/VPN/remote support• Helpdesk/Technical Support• Service Now (SNOW) Ticketing System• Faculty and Staff Support• Student Services/Support (CBT/LRE support included)• Connectivity issues• Browser/client issues• Main escalation point for technical/service outages

Atlanta, Georgia, Us

• Data Migration• Sharepoint work flows• Outlook configuration• Network drive/.pst file move• Carbon Copy scripting/utilization• Robocopy• Active Directory (network drive mapping)• Citrix

New York, Ny, Us

• Chase-WaMU Bank Conversion Team• System Conversion• Data Migration• Network Device Swap/Upgrade• Brand Name Conversion• Terminal Testing• Data Integrity Verification• Network Connectivity

Minneapolis, Mn - Minnesota, Mn, Us

• POS• Card Readers• IBM touch-screen registers• Router/Switch/Hub replacement• Data Integrity/Connectivity Testing• Cabling/Terminating• Heat-shrink tubing• Restaurant workstation/register replacement• Warranty/Field Service Repair

• Network Administrator Consultant• Outsourced IT services• Remote Help Desk support• Break/Fix• Preventative maintenance• Server upgrades/replacement• SBS ‘05/’08• SQL Server ‘05• Microsoft CRM 3.0/4.0• Network Implementation/Expansion• Internet/Intranet Portal Maintenance

Menlo Park, Ca, Us

• Implementing Altiris software and database• Asset discovery• Asset tagging• Network support• Helpdesk support• Active Directory• Asset Tracking

· Deploying laptops to new-hires using Symantec Ghost 11.0· Utilized Symantec Ghost 11.0 to create images· Migrate employee data to new laptop· Desktop support for employees in-house/remotely using Bomgar tools· Remote support to various international offices (such as Australia)

Us

• Warranty repair for business/residential clients• Provide warranty service for IBM, Sony, and Dell• Responsible for meeting standard license agreement (SLA)• Parts logistics

Jp

• Replace IBM touch-screen POS registers for Starbucks Coffee• Replace/Upgrade Manager’s PC workstation• Back up restaurant data• Replacement of network switch and UPS

• Level II support for the ASG (Application Support Group)• Nationwide remote desktop support and in-house support• Troubleshoot various logon issues with mainframe applications• Support PeopleSoft, Epiphany, and Panagon (mainframe reporting)• Used PCanywhere, WebEx, and VNC to provide remote support• MAGIC ticketing system• Use Active Directory to resolve various client/account issues

Boston, Massachusetts, Us

• Upgrade hospital desktops/laptops from Novell to Windows XP• Backup user data such as outlook mail files (pst files)• Migration of user-data to the updated OS• Submit SMS server request for the desktop application list

Winter Park, Florida, Us

• Desktop support for the main office and restaurant locations• Assisted in creating new department policies and procedures• SAUX compliancy• Configured Savin copiers for remote scanning to network share• Utilized PCanywhere to provide remote desktop support for our restaurants and field reps• Software Purchasing (Nuance PDF Converter and FrontPage 03)• Licensing of terminal server applications• Configured Sprint Treo series phones for executive use• Exchange 03/Active Directory 03 domain• Standard OS image creation/roll-out using PowerQuest and Symantec• Network support (switches, routers, cabling, telecom access, etc.)

Tampa, Fl, Us

• Provide desktop support to the staff and park crew• Use Remedy as our trouble ticketing system• Utilized applications in an AS/400 environment (Infinium)• Support/troubleshoot Microsoft Office, Outlook, and email in general• Page/Dispatch techs based on zone and/or application specialty• Troubleshoot network connectivity issues• Dispatch Bellsouth technicians for down phone circuits

• NOC support for Smart City Telecom/Walt Disney World• Support high-speed internet service for hotel/resort guests/staff• Troubleshoot/Resolve connectivity issues from the LRE to the port• Access switches via telnet to shutdown/restart port interfaces• Verify port connectivity and end-users network settings• Troubleshoot issues involving firewalls and proxy settings• respond to internal network emergencies/errors such as SNMP alerts

Longwood, Florida, Us

• Support proprietary Customer Relations/trouble ticket applications• Resolve issues in a Windows XP/Outlook 2002 environment• Repair/Replace hardware and process RMA requests• Duties involving asset management, tracking, and distribution• OS rollouts using Symantec Ghost• Testing service packs/applications/security updates/hotfixes• Multi-platform environment (W2K, XP, and Server '03)• Remote support utilizing DameWare, Active Directory, and remote registry access (Windows XP)

Zurich, Ch

• Migrate client data from decomissioned drive to new drive• Installed several hundred Dell SX270 desktops• Verified new pc bootup• Verified connectivity of new pc’s

Munich, De

• Provide network/Desktop support for our Engineers and Staff• Support proprietary version of W2K/XP• troubleshoot hardware/software for Dell Latitude C/ D-series laptops and Dell GX/Precision desktops• Verification/Resolution of bugs and new/untested client issues• Installation/Configuration of applications such as Oracle 8i, SAP, AutoCAD, MathCAD, and GE Gate Cycle• Add network printers/Resolve network printer issues• Investigate network connectivity issues

Us

• Maintain back-ups of databases/patient data• Use Veritas Backup Exec 8.0 to maintain backup routines• Use the HP DLT 80 tape drive for backup media and off-site storage• Maintain virus protection for over 100 clients/nodes• Desktop support for Doctors, laboratory personnel, and medical staff• Performance monitoring, load balancing, hardware/software upgrades

• Troubleshoot/resolve DNS issues/settings• Utilized a Unix shell (Irix 6.5/7.0/SSH/Bash)• SSL certificates• Troubleshoot router/connectivity issues• E-commerce solutions (Mercantec and Shopsite)• Utilize mSQL, mySQL, and MSsql• Utilize DTS service (Enterprise Manager and Visual InterDev)

• Troubleshoot a DOS/NT based telecom application written in Clarion 5 • Support a POS application used with Windows NT/Novell• Product support• Utilized the TNPP protocol to remotely access/program terminals

• International support of nearly 200 software titles• Troubleshoot system/driver issues• Research and document unknown software conflicts• Utilize FileMaker Pro trouble ticket system• Beta testing of new/updated software titles

Us

• Provide technical support nationwide for Compaq• Troubleshoot Compaq hardware/software• Utilize Oracle Gold database to log each call/trouble ticket• Dispatch technicians and parts to consumer locations under warranty• Training course in Windows OS• Support Compaq Presario desktop series and peripheral devices

Certification, Comptia N+

Comptia Security+, Network Security

Dcse, Dell Oem Certification

Ncda