Ronnie Smiley Email & Phone Number

Greater Chicago Area

• Demonstrated proficiency in overseeing the entire system lifecycle, from architecture design to day-to-day maintenance.
• Led the migration of all user accounts, computer accounts, and Exchange mailboxes to new domain.
• Spearheaded the end-user upgrade of all PC’s to Microsoft 11 to ensure the quality and security of all systems.
• Eliminated system downtime by instituting robust fault tolerance and backup procedures.
• Spearheaded the migration of company wide data from on prem to the cloud, improving data accessibility and reducing server cost.
• Enhanced system security through implementation of multifactor authentication and automated system patches, decreasing unauthorized access by 80%.

Greater Chicago Area

• Responsible for system configuration, troubleshooting, and implementing efficient solutions.
• Administered and maintained servers and systems, ensuring optimal performance and reliability.
• Provided timely and effective user support, resolving technical issues to minimize downtime and disruption.
• Implemented security measures, including regular system patches and updates, to safeguard against potential vulnerabilities