Ronnie Smiley Email & Phone Number

Greater Chicago Area

Demonstrated proficiency in overseeing the entire system lifecycle, from architecture design to day-to-day maintenance.•Led the migration of all user accounts, computer accounts, and Exchange mailboxes to new domain.•Spearheaded the end-user upgrade of all PC’s to Microsoft 11 to ensure the quality and security of all systems.•Eliminated system downtime by instituting robust fault tolerance and backup procedures.•Spearheaded the migration of company wide data from on prem to the cloud, improving data accessibility and reducing server cost.•Enhanced system security through implementation of multifactor authentication and automated system patches, decreasing unauthorized access by 80%.

Greater Chicago Area

Responsible for system configuration, troubleshooting, and implementing efficient solutions. •Administered and maintained servers and systems, ensuring optimal performance and reliability.•Provided timely and effective user support, resolving technical issues to minimize downtime and disruption.•Implemented security measures, including regular system patches and updates, to safeguard against potential vulnerabilities