Ronny Barr Email & Phone Number

San Diego, Ca, Us

Pacific Theatre/NAVWARNavy/Marine Corps AccountCustomer-facing, high-profile account management position responsible for all aspects of service delivery and client integration for existing and new services to the Navy Pacific Theatre/NAVWAR (+100k seats) client in order for the operational customer can meet their mission. This role facilitates the expeditious resolution of customer-escalated issues and works with the customer to identify, request and fulfill new business opportunities.• Acts as single point of entry into NMCI/NGEN for client for new Service Delivery.• Acts as client escalation point for service delivery issues.• Works across all other Perspecta and partner teams to resolve issues/represent client interests/share knowledge.• Partners with client to solve business problems through deployment of IT solutions.• Tracks and provides overview on all client requested projects from initiation through delivery to ensure accurate and timely delivery of services.• Proactively identifies service roadblocks and works to eliminate/mitigate as appropriate to meet delivery commitments, reduce delivery timelines and support customer’s mission.• Works closely with Account Executive to develop new business opportunities and increase value-add to client.

San Diego, California, United States

Pacific Theatre/SPAWARNavy/Marine Corps AccountCustomer-facing, high-profile account management position responsible for all aspects of service delivery and client integration for existing and new services to the Navy Pacific Theatre/NAVWAR (+100k seats) client in order for the operational customer can meet their mission. This role facilitates the expeditious resolution of customer-escalated issues and works with the customer to identify, request and fulfill new business opportunities.• Acts as single point of entry into NMCI/NGEN for client for new Service Delivery.• Acts as client escalation point for service delivery issues.• Works across all other Perspecta and partner teams to resolve issues/represent client interests/share knowledge.• Partners with client to solve business problems through deployment of IT solutions.• Tracks and provides overview on all client requested projects from initiation through delivery to ensure accurate and timely delivery of services.• Proactively identifies service roadblocks and works to eliminate/mitigate as appropriate to meet delivery commitments, reduce delivery timelines and support customer’s mission.• Works closely with Account Executive to develop new business opportunities and increase value-add to client.

San Diego, California, United States

Pacific Theatre/SPAWARNavy/Marine Corps AccountCustomer-facing, high-profile account management position responsible for all aspects of service delivery and client integration for existing and new services to the Navy Pacific Theatre/NAVWAR (+100k seats) client in order for the operational customer can meet their mission. This role facilitates the expeditious resolution of customer-escalated issues and works with the customer to identify, request and fulfill new business opportunities.• Acts as single point of entry into NMCI/NGEN for client for new Service Delivery.• Acts as client escalation point for service delivery issues.• Works across all other Perspecta and partner teams to resolve issues/represent client interests/share knowledge.• Partners with client to solve business problems through deployment of IT solutions.• Tracks and provides overview on all client requested projects from initiation through delivery to ensure accurate and timely delivery of services.• Proactively identifies service roadblocks and works to eliminate/mitigate as appropriate to meet delivery commitments, reduce delivery timelines and support customer’s mission.• Works closely with Account Executive to develop new business opportunities and increase value-add to client.

San Diego, California, United States

Pacific Theatre/SPAWARNavy/Marine Corps AccountCustomer-facing, high-profile account management position responsible for all aspects of service delivery and client integration for existing and new services to the Navy Pacific Theatre/NAVWAR (+100k seats) client in order for the operational customer can meet their mission. This role facilitates the expeditious resolution of customer-escalated issues and works with the customer to identify, request and fulfill new business opportunities.• Acts as single point of entry into NMCI for client for new Service Delivery.• Acts as client escalation point for service delivery issues.• Works across all other Perspecta and partner teams to resolve issues/represent client interests/share knowledge.• Partners with client to solve business problems through deployment of IT solutions.• Tracks and provides overview on all client requested projects from initiation through delivery to ensure accurate and timely delivery of services.• Proactively identifies service roadblocks and works to eliminate/mitigate as appropriate to meet delivery commitments, reduce delivery timelines and support customer’s mission.• Works closely with Account Executive to develop new business opportunities and increase value-add to client.

San Diego, California, United States

San Diego Service Desk ManagerNavy/Marine Corps Account• Responsible for day-to-day operations and leadership for the NMCI Service Desk (300+ analysts) in San Diego to ensure achievement of service level agreements and high customer satisfaction.• Developed and led team of eight to ten Service Desk Supervisors, which led mixed teams of employees and contractors.• Main leadership POC/SME for Classified and Marine Corps service desk services.• Successfully implemented High Performance team culture and drove service improvements via metrics-based focus.• Continuously maintained highest first call resolution and lowest talk time center.• Responsible for regularly meeting directly with Navy and Marine Corps customer leadership to discuss service issues and to implement continuous improvement efforts.

San Diego, California, United States

Request Operations Center ManagerNavy/Marine Corps Account• Established Request Operations Center organization and operational process.• Responsible for day-to-day operations for enterprise NMCI Service Desk (800+ analysts).• Responsible for real-time operational coordination and synchronization of three large geographically diverse service desk centers to meet customer call demand.• Acted as main coordination point for Enterprise Service Desk for all other NMCI services groups.• Responsible for achieving all Service Desk service level agreements and high customer satisfaction.San Diego Help Desk ManagerNavy/Marine Corps Account• Responsible for day-to-day operations and leadership for enterprise NMCI Service Desk (300+ analysts) in San Diego, CA.• Responsible for staffing and growing team from 60 analysts to 300+ analyst.• Established operational, performance management and acclimation processes for large Help Desk center• Developed supervisorial leadership team in order to lead large Help Desk center• Led team of eight HD Supervisors, which led mixed teams of employees and contractors

San Jose, California, United States

Adobe Account (San Jose, CA)• Responsible for day-to-day operations for multiple IT service teams and attainment of contractual service level agreements for $20 million account.• Worked closely with customer CIO team to ensure optimal performance of integrated team.• Worked closely with Account Executive on new business opportunities, including several joint go-to-market initiatives with Adobe client.

Sunnyvale, California, United States

Desktop and Server Support ManagerPhilips Semiconductor Account (Sunnyvale, CA)• Responsible for day-to-day operations and leadership for desktop and Citrix server support team.• Interfaced daily with customer IT leadership to discuss issues, ensure achievement of service level agreements and maximize customer satisfaction.

Pleasanton, California, United States

Financial AnalystVarious accounts• Responsible for financial support for several large accounts, included accounting, business decision support and month-end close activities.• Responsible for new business costing and working with sales teams on proposals.• Worked closely with customer finance teams to perform chargeback activities.

Goleta, California, United States

Financial AnalystVarious accounts• Responsible for financial support for several large accounts, included accounting, business decision support and month-end close activities.• Responsible for new business costing and working with sales teams on proposals.• Worked closely with customer finance teams to perform chargeback activities.

Bachelor Of Science - Bs, Marketing/Marketing Management, General

Master Of Business Administration - Mba, Business Administration And Management, General