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Ronny Flendt Fcxp (Cx-1) is listed as Chief Experience Officer | Business Transformation I Program Manager | Digital Experience | Strategy | Operational Excellence | Lean Six Sigma | Agile at Horizon Power, a company with 512 employees, based in Greater Perth Area, Australia, Australia. AeroLeads shows a work email signal at bankwest.com.au and a matched LinkedIn profile for Ronny Flendt Fcxp (Cx-1).
Ronny Flendt Fcxp (Cx-1) previously worked as Program Manager at Horizon Power and Head of Customer Service at Water Corporation. Ronny Flendt Fcxp (Cx-1) holds Company Director from Australian Institute Of Company Directors.
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AeroLeads found 1 current-domain work email signal for Ronny Flendt Fcxp (Cx-1). Compare company email patterns before reaching out.
Senior executive with 21 years’ leadership experience in Utilities, Financial Services and Retail across multiple functions including Strategy, Customer Service, Back Office and Support Services. Supporting and leading large teams, delivering best practice Customer Service Excellence, Digital Experience, Operational Management and Process Excellence. A Transformational leader with expertise in CX Design, Agile and a Lean Six Sigma specialist leading large scale customer focused transformational change and digital technology programs including process re- engineering, operating model optimisation and organisational design.Innovative in leveraging extensive knowledge of product, process, technology and service to create best for customer and business outcomes.Offering comprehensive background in building relationships, developing strategy, operating within highly regulated and legislative environments and implementing lasting solutions which have grown business performance.I enjoy leading and being part of high-energy teams who support the business and colleagues in delivering great customer experiences and business outcomes.Core Skills: Executive Leadership I Customer Experience | Transformational Change | Change Management | Program Management | Strategy | Operations | CX Design | Lean | Six Sigma | Process Re-Engineering | Agile I Design Thinking I Financial Services | Banking | Utilities I Billing I IT Systems I
Listed skills include Strategy, Banking, Change Management, Management, and 30 others.
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A career timeline built from the work history available for this profile.
Perth, Western Australia, Australia
As Program Manager I lead the E2E delivery of key large scale strategic transformation programs.Delivered the E2E Smart Connect Solar Project.The technology uses a distributed energy resource management system that enables the coordination of high levels of solar energy on the network, allowing unrestricted State Wide access to rooftop solar while.
Perth, Australia
As the head of Customer Service I was responsible for the organisations Customer Service accountabilities and directly led (Opex Budget >$15m and +120 FTE) Customer Service Centre, Digital Channels, Case Management, Credit & Collections, Hardship and Capability functions within the organisation.A key part of the role is Strategy development and execution.
Perth, Australia
As the Head of Customer Billing Operations I was responsible for the organisations Billing and Revenue accountabilities and directly lead (>$2b Revenue Collections, >$50m Opex and +120 FTE) Billing, Customer Systems, Assurance, Customer Programs and Business Services functions within the organisation.A key part of the role includes developing and.
Western Australia, Australia
As a member of the Board, role and responsibilities include the oversight of the Energy and Water Ombudsman Scheme and maintenance of the independence of the Energy and Water Ombudsman.The Board’s role is to determine the strategic direction of the Scheme and develop, implement and monitor the strategies required to achieve the objectives of the Scheme..
Perth, Australia
A Lean Six Sigma specialist leading transformational LSS change programs and embedding a productivity framework and culture across bankwest. A key part of the role is to lead and manage cross-divisional transformational change programs through the deployment of Lean Six Sigma business improvement methodologies and toolsets and building LSS Green Belt.
National
I led a team of specialists responsible for identifying strategic opportunities for growth in a cost constrained environment, accountable for the end-to-end customer experience, sales development strategies, product development, marketing campaigns, customer retention, customer insights, digital and embedding a culture of productivity across the Retail.
Perth, Australia
I was responsible for leading the support teams for the WA Branch Network (Budget >$100m, >$2b Revenue +88 Branches and +500 FTE) in Operations, Sales & Service excellence and the successful implementation of a Branch transformation program. A key deliverable of the role included providing a renewed focus on driving a productive and efficient branch.
National
I was responsible for leading and supporting the retail store channel (Budget >$100m, >$2b in Revenue, +150 Stores and +1000 FTE) through people, sales, service and risk management driving timely changes to improve business operations, sales performance and behavioural change. Accountable for the targeted sales and productivity growth within the channel.A.
Perth, Australia
I was Responsible for leading and supporting the channel made up of a +100 FTE contact centre and +100 mobile bankers through people, sales, service and risk management. Accountable for the targeted sales and productivity growth within the channel.A key deliverable of the role was to lead the National Mobile Banking strategy including the design and.
Perth, Australia
I was responsible for leading and supporting the channel made up of +80 Stores and +500 FTE through people, sales, service and risk management and driving timely changes to improve business operations, sales performance and behavioural change.A key deliverable of the role included improving sales efficiency and effectiveness and leading a team of Area.
Perth, Australia
I was responsible, through leadership for the management of sales & service best practices for the Branch Network and Contact Centres across Australia in achieving their sales and customer service objectives and outcomes. Working closely with Channel and State Managers as well as the Head of Retail Sales to drive sales performance across all.
Victoria, Australia
Directly responsible for leading 15 Dick Smith Electronic Retail Stores including $100s m in annual sales and 100+ staff.A key deliverable was to achieve revenue growth through effective management of sales, margins, costs and losses. I was the top performing Area Manager nationally for two years achieving +100% revenue growth.Key Experiences;* Sales.
Perth, Australia
Directly responsible for 4 Franchise restaurants with $5 to 10m in turnover and 80+ staff.Key Experiences;* Small Business Operations* Franchise logistics* Customer Service* Financial Management
Perth, Australia
Crew Commander in A SQN 10th Light Horse regiment responsible for an M113A1 Armoured Personnel Carrier.Key Experiences* Weapon Systems* Communication Systems* Mounted and Dismounted Manoeuvre* Field Craft
Other employees you can reach at horizonpower.com.au. View company contacts for 512 employees →
Michelle South
Colleague at Horizon PowerKarratha, Western Australia, Australia, Australia
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Dave Shelton
Colleague at Horizon PowerWestern Australia, Australia, Australia
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Mark Endersby
Colleague at Horizon PowerGreater Perth Area, Australia
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Jonathon Mizen
Colleague at Horizon PowerGreater Perth Area, Australia
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Meryl Hunt
Colleague at Horizon PowerGreater Perth Area, Australia
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Max Maxwell
Colleague at Horizon PowerChittering, Western Australia, Australia, Australia
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Trevor Brown
Colleague at Horizon PowerGreater Perth Area, Australia
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Cathy Bird
Colleague at Horizon PowerWestern Australia, Australia, Australia
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Marica Gouws
Colleague at Horizon PowerGreater Perth Area, Australia
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Chris Meneghello
Colleague at Horizon PowerPerth, Western Australia, Australia, Australia
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The Company Directors Course is a comprehensive grounding in the roles and duties of board directors. The course focuses on effective.
Studied and lead transformational process excellence projects across the bank using the Lean Six Sigma methodology and disciplines which.
Quick answers generated from the profile data available on this page.
Ronny Flendt Fcxp (Cx-1) works for Horizon Power.
Ronny Flendt Fcxp (Cx-1) is listed as Chief Experience Officer | Business Transformation I Program Manager | Digital Experience | Strategy | Operational Excellence | Lean Six Sigma | Agile at Horizon Power.
AeroLeads has found 1 work email signal at @bankwest.com.au for Ronny Flendt Fcxp (Cx-1) at Horizon Power.
Ronny Flendt Fcxp (Cx-1) is based in Greater Perth Area, Australia, Australia while working with Horizon Power.
Ronny Flendt Fcxp (Cx-1) has worked for Horizon Power, Water Corporation, Energy And Water Ombudsman Western Australia, Bankwest, and Commonwealth Bank.
Ronny Flendt Fcxp (Cx-1)'s colleagues at Horizon Power include Michelle South, Dave Shelton, Mark Endersby, Jonathon Mizen, and Meryl Hunt.
You can use AeroLeads to view verified contact signals for Ronny Flendt Fcxp (Cx-1) at Horizon Power, including work email, phone, and LinkedIn data when available.
Ronny Flendt Fcxp (Cx-1) holds Company Director from Australian Institute Of Company Directors.
Ronny Flendt Fcxp (Cx-1) is listed with skills including Strategy, Banking, Change Management, Management, Risk Management, Sales Management, Stakeholder Management, and Retail Banking.
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