Responsible for consistent application of all standard project management methodology processes, tools, and documentation throughout the project lifecycle as aligned to the NTT Data Services PM3 framework and PMI Project Management Body of Knowledge (PMBOK) meeting constraints of scope, schedule, budget, and quality.• Analyse and understand project scope, requirements, assumptions, and constraints• Develop the project management plan and all subsidiary plans• Lead and manage project teams in the creation of all project deliverables and completion of the project on time, within budget and according to requirements• Track and report on overall project progress and performance• Develop and Update project plans• Balance competing demands of the budget, schedule, quality, and scope• Provide reports on project metrics• Identify, monitor, and respond to risks• Interface with all stakeholders and manage their expectations• Negotiate and approve requirements and changes to the project goals, scope, and timeline as necessary• Identify, manage and control changes that affect scope, schedule and resources with an integrated and cohesive plan• Schedule is developed and managed to on-time delivery• Estimate and manage costs to deliver projects within approved budget, while preserving profit margins

Work in the Dell Global Infrastructure Consulting Services (GICS) team responsible for managing and coordinating Infrastructure and End User Computing projects.• Lead project team task estimation process• Develop project scope, charter, and applicable project management plans• Develop and maintain the project schedule• Monitor and control projects ensuring efficient utilization of project resources• Document meeting, coordinates status reports and approvals on deliverables• Maintain strong focus on Customer Satisfaction by delivering exceptional project performance and predictable, repeatable project results• Initiate and develop project change requests for changes in scope, schedule, and time• Create and maintain baseline cost estimate at the project level• Work with informal work teams, often consisting of Dell Services / client blended teams in order to expedite and status task information• Manage standards, procedures, and practices for recordkeeping of contractual agreements

Work in the Dell Global Infrastructure Consulting Services (GICS) team responsible for scoping, designing, planning, testing, supporting, and implementing Infrastructure and End User Computing projects across a number of industry sectors and technologies for large and medium sized organizations in the Irish market.• Active Directory design, installation, upgrade, migration, consolidation, health check, and DR planning, including related services and technologies such as DNS, DHCP, NTP, Group Policy, Federation Services, and Certificate Services.• System Center Configuration Manager (SCCM) design, configuration and implementation, including Operating System Deployment (OSD), User State Migration, Client Refresh/Replace scenarios, MDT, WDS, PXE, WSUS, packages, applications, automation utilities and scripting. • Design, migration, and implementation of server virtualisation infrastructures using Hyper-V and SCVMM, including P2V, V2V, failover clustering, replication, and disaster recovery.• Assist project managers with project coordination, planning, scheduling, budgeting and status reporting to multiple levels of stakeholders, establishing and implementing project management processes and methodologies to ensure project are delivered on time, within budget, adhere to high quality standards and to meet customer expectations.• Lead and coordinate projects from a technology architecture perspective, ensuring that infrastructure development activities are consistent with the direction set by accepted best practices.• Accommodate business requirements by consulting with Technology groups and Business groups and turn business requirements into production services.• Integrate solutions and strategies within the customer environment, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure.• Design quality control and test procedures to ensure the deliverables meet established design and performance goals.

Worked in an escalation solutions team responsible for providing high level technical support, remote advisory and consultancy services to enterprise customers in the public and private sector across EMEA based on high-end/high value-add enterprise solutions/technologies including Operating Systems, Active Directory, virtualization, messaging & collaboration, backup/recovery/archiving, networks, security and databases.• Designed, implemented and supported Active Directory and associated services, including vulnerability assessment & remediation, disaster recovery, and health check.• Provided technical leadership, supervision, and guidance for all Active Directory related issues such as: Active Directory and FRS replication issues, Group Policy, physical and logical topology, logon and authentication, Kerberos, NTP, FSMO roles, Global Catalogs, trusts, DC promotion/demotion, auditing, sites, site links, backup, restore and disaster recovery strategies.• Planned, designed and delivered solutions involving the installation, configuration, migration, and upgrade of operating systems, Active Directory domains, messaging & collaboration, highly available clusters, backup/restore/disaster recovery plans, remote access solutions, and other Windows Server based services & technologies including DNS, AD FS, DHCP, NTP, WINS, PKI/Certificate Services, Terminal Services, RDS, RRAS, WDS, WSUS, DFS, etc.• Assisted customers during critical and disaster recovery situations up to working state.• Provided guidance, leadership, and training to less experienced team members.• Participated in the interview process of prospective candidates.• Awarded two Silver awards for best team performance and customer satisfaction.

Worked in an escalation technical support team responsible for the overall administration, management, and support of a large Microsoft domain infrastructure for all primary and secondary schools of the Canary Islands. The environment consisted of a large Active Directory infrastructure composed of 300+ Domain Controllers spread across 300+ sites and 15000+ clients. Key responsibilities included: • User and group provisioning, maintaining directory service permissions, securing data and network resources.• Created, and managed effective Group Policy Objects (GPO) and security objectives.• Assisted in security review of the security objects, operating processes, and technologies related to Active Directory.• Performed health checks of Active Directory environment including replication, FSMO roles, and Global Catalogs.• Administered/maintained/troubleshoot Operating Systems, Active Directory, Group Policy, DNS, DHCP, NTP, Terminal Services, IIS, and other Windows Server services.• Provided timely and professional support to users ensuring continuous availability of critical services meeting respective SLAs.• Installed, troubleshoot, and supported servers, desktops, laptops, printers, network equipment, operating systems, third-party software, and peripherals.• Managed relationship with vendors and service providers.• Created/maintained procedures and documentation for internal and external use.• Helped up-skill new team members.

• Worked in an internal project planning, designing, and implementing a Windows domain network infrastructure composed of several Windows servers and client computers.• Installed and configured Windows Server services such as Active Directory, Group Policy, Certificate Services, DNS, WINS, DHCP, RIS, IIS, Terminal Services, RRAS, DFS, Disk Quotas, RIS, File/Print services, etc.• Implemented a virtual infrastructure using VMware products.