Provide operations and tech support for 100+ locations across 9 states.* Successfully developed 3 new Franchise Business Coaches* Facilitated 18 new openings, 32 ownership transfers, 6 relocations ensuring all adhered to brand standards and design* Successfully launched consumer facing app to all locations, coordinating all field training and certification program for club level leaders* Project lead for testing of new CRM/POS platform, currently in 19 locations* Project lead for full conversion to new CRM/POS platform Q3/Q4 2022 (98 locations)

Collaborated with leadership teams in 8 locations to follow up on sales leads and develop custom home technology packages for consumers. Left voluntarily to address long-term care for a parent.

Developed marketing and execution strategies to help franchise owners increase sales and maximize profitability, supporting approximately 100 stores in 5 states. Worked collaboratively with operations leaders to ensure execution excellence and high levels of guest engagement. Assigned lead role in loyalty program, providing field leadership team and franchise owners with analytics, monthly reporting and training.

Developed and implemented business-building strategies for national restaurant chains to drive sales and guest counts to address stagnant sales, underperforming stores, competitive intrusion, new store openings and remodels. Scope includes situational assessments, strategic planning, leadership development, program development, creative design, execution strategies, ongoing training and coaching, analytics.*Developed system-wide marketing strategy supported by ongoing training and coaching. Increased ROI for 4 years consecutively and helped client to exceed PY sales and guest counts, surpassing competitor average by 3%. 5 locations exceeded PY guest counts by more than 5%, 3 locations exceeded PY guest counts by more than 10%.*A substantial remodel failed to reverse a negative sales trend. Developed a business building strategy and coached the unit-level operator to a 20% sales increase in 9 months. *Coached numerous operators (company and franchise) to reverse downward trends and achieve positive sales growth.