Ron Robinson Email & Phone Number

Bryan, Ohio, United States

Responsible for all Residential Electrical Markets in North America

Bryan, Ohio

Western US Regional Sales Manager for Residential Products. Allied Moulded Products, Inc manufactures nonmetallic electrical boxes. Allied Moulded offers a full range of electrical outlet box products for the residential construction market.

Sylvania, Ohio

Sales Director for CNWR IT Consulting company which was founded in 2002 in Northwest Ohio. We specialize in networking, systems administration, cloud services, phone systems, and java code development, Microsoft ASP, and C# programming.

Holland, Ohio

Responsible for the daily operations of the call center including scheduling, quality assurance and policy adherence. Coordinated and oversaw off and near-shore BPOs in Costa Rica, Guatemala, and Bacolod City. Monitor, identify and escalate issues pertaining to our provider's billing and provisioning systems, customer care applications and service outages.Responsible for call center daily metrics, conducting analytical assignments and implementation of those results.Responsible for monitoring the call center operations regarding policies and procedures with HR and employees.Develop, test and implement new systems, application upgrades and integrations.Responsible for selecting, training, developing and managing performance of direct subordinates such as supervisors and trainers.Develop, test and implement coaching and feedback systems. Provide effective and consistent feedback to subordinates utilizing these systems.Manage all current orientation programs along with HR and training department, create new training initiatives, participate in employee meetings and conduct training on new systems, applications, products and services.Manage and maintain rewards programs and development of new incentives.

Establish new Increte distributorships and build and maintain existing customer base; and Indiana. Increte Systems manufactures decorative concrete products to general concrete contractor supply stores, masonry contractor supply stores, and ready mix concrete companies.

Lead, motivate and challenge a group of Team Supervisors to effectively lead 140+ technical agents in a 24/7 call center environment.