Ron Shaeff Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

My natural drive for continuous growth and pursuit of excellence in my work and how I engage during efforts-projects involving Teammates in Support-Adjacent Roles afforded me multiple opportunities when I chose to "Promote Out Of Support".I joined the Customer Onboarding Team to continue to use and expand my Technical Support Passions - Software Skills - Microsoft SQL Server Skills - Windows Network Support & Troubleshooting Skills for a Team that was part of every New Client's Pathway into HungerRush. The clincher was that the Team was managed by a Customer Support Legend-Genius and she was seeking someone to be her Team Lead. This New Role supercharged my natural drive for continuous growth and pursuit of excellence in my own position. This manifested thru <><><>- Reimagining Client Communication Forms sent via Salesforce and Other Project Tools - Creating New Internal Technical Guides for the Onboarding Team and Teams in Related Groups - Creating Motivating and Informative Technical Guides for a Non-Technical Client Audience - Devising Idea & Plan to Solve Customer Communication and Training Gaps that made it into HungerRush's 2022 Corporate Products & Initiatives Plan This New Role allowed me to collaborate more closely with other adjacent teams and drive ideas and efforts to define-enumerate common goals and challenges. Allowing me the Opportunity to <><><>- Work with other teams to identify cause & effect chains impacting Customer Satisfaction - Collaborate to provide latest Services-Software-Hardware Feature Info to Fortify Client Relationship- Elicit & Share Client Feedback with all client-centric teams to maintain focus on Client Voice - Engage with Client Team Members at Every Level of Business - from Delivery Drivers to Owners to ensure we're serving everyone in the most beneficial ways possible Driven to go Above & Beyond

Houston, Texas, United States

An Advanced Tier2 Technician in the Customer Support Department of Revention then later HungerRush Worked Wide-Range of Shifts while In-Office in Call Center Environment before COVID. Then Remote Call Center Specialist during and after COVID working from Private Dedicated Home Office Space featuring Premium Equipment.While in Support I worked on Premium Projects-Teams such as The Appointments Team and Special Projects Teams as those opportunities arose.Always a driven Team Player with a love of Technology and Deep Technology Experience delivered thru a drive to help others Design - Plan - Purchase - Deploy - Maintain - Upgrade - Troubleshoot & Love Technology too.Provided Support to our nation-wide customer-base with Point-of Sale & Restaurant Management & Secure Credit Card Systems with a Service-Focused Mind & Hospitality Centered Heart to break-thru the Demanding Work-Life our Customers Live and our Product Serves. As a Technical Specialist at HungerRush and Previous Positions I enjoyed utilizing - Bomgar and Splashtop and AnyDesk Remote Access Tools - Loging Activities in Salesforce - Gainsight - GuideCX - ZenDesk - Adoption-Use of a variety of TimeClock Tools & HR Apps - All Windows Desktop Computer Operating Systems Windows7 and Newer - Microsoft Server OS's 2008 and 2008 R2 and Newer - Microsoft Server Platforms - Exchange & SQL & IIS - LAN/WAN/WLAN Technologies and Troubleshooting- Modem-Bridge WAN Devices Firewall Appliances by Ubiquity and TP Link and SonicWall & More

Houston, Texas Area

Computer Technical Contract Opportunities in Houston Area Short Duration Jobs a Few Weeks or more in Duration where I utilized Education-Training-Experience in <><><>- Splashtop and AnyDesk Remote Access Tools - Loging Activities in Salesforce - Gainsight - GuideCX - ZenDesk - Adoption-Use of a variety of TimeClock Tools & HR Apps - All Windows Desktop Computer Operating Systems Windows7 and Newer - Microsoft Server OS's 2008 and 2008 R2 and Newer - Microsoft Server Platforms - Exchange & SQL & IIS - LAN/WAN/WLAN Technologies and Troubleshooting- Modem-Bridge WAN Devices Firewall Appliances by Ubiquity and TP Link and SonicWall & More- Small Network Design-Build Projects & Project Management All Roles were Technology-Centric dealing with Infrastructure or Server or Desktop or Remote Technology where I worked Teammated to <><><> - Build Rapport by Collaborating on and Documenting Customer Needs & Priorities & Concerns- Develop & Communicate Solution Strategy defining Solution Options-Cautions & Priorities - Tune Strategy and Apply Solution with Open Communications to Evaluate Results and Ensure Customer Satisfaction

Houston, Texas, United States

Technology Customer Service Contractor – School Year Prep ProjectSpring Branch Independent School District - Houston, TXAugust 2018 to November 2018Temporary full-time contractor employed as Technician assisting SBISD Tech Department -Hardware Deployments for 1,000's - - Be Force Multiplier for all Tech Initiatives - - Help School District Meet Tech Deadlines & Reduce Overtime Burden on Tech DeptDuties - - - • Record Hardware Assets WASP• Asset Assignments & Updates• Image Laptops and Desktops• Configure and Prepare Chrome Books• Configure and Prepare iPads• Image Apple and Mac Computers

Houston, Texas, United States

Customer Service Technician Serving Lowes and Costco Customers that Purchased Wood Storage Sheds or Wooden Backyard Playsets.Manufacturers Representative for Repair - Construction Quality Concerns - Warrantee Repairs Responsible for Maintaining Customer Appointment Times and Customer Satisfaction Levels to ensure All Customer Concerns were successfully resolved with Customer Approval-Sign-Off Achieved- Troubleshoot Issues - Develop Plan to Correct Outlining Time & Materials Needed - Document Existing Condition and Post Solution Condition with Customer Comments Section-Rating

North Harris County

Business and Construction Planning and Facility DeveloperCreated detailed business and construction plans for a self-storage facility and cultivated an angel investor relationship. Angel investor suffered a reversal of fortune making fruition unattainable.Skills & Responsibilities Included • Market Research • Real Estate Research & Acquisition Plan • Storage Facility Design & Estimate Project • Contractor & Suppliers Research & Negotiations• Business Plan Development Project • Investors Mentors and Allies Building Effort

Associate Of Science (A.S.), Electrical Technology

Microsoft Certified Systems Engineer, Computer Engineering Technology/Technician

Bellaire, TX Campus

Bachelor Of Science (B.S.), Industrial Technology/Technician