Responsibilities include providing Human Resources leadership for the Assistance Services Business Line in North America as well as developing, implementing and successfully deploying strategic people plans for the business to ensure best in class employee capabilities are in place to deliver on ambitious business strategies. In addition, drive the tactical/strategic plans with a keen focus on delivering the highest quality of personal services to our employees and customers across the U.S. and Global Business. Also responsible for leading and managing Shared Service COE while creating, administering and implementing workforce plans, employee programs, processes and policies.

Provides the day-to-day leadership and support for all aspects of Human Resources (i.e., Talent Management, Compensation, Training/Organizational Development, Employee Relations, Benefits, HRIS, Recruiting, 401K, etc.). Also responsible for contributing at both the tactical and strategic levels with a keen focus on delivering the highest quality of personal services to our employee population. In addition, lead and manage the creation, administration and implementation of workforce plans, employee programs, processes and policies in the U.S. and Ireland Business Units. Built/Created the company's human resources operation, foundation and framework. • Provides input/support for all strategic business initiatives, objectives and strategies• Serves as coach/consultant to senior leadership and employee population• Drives strategic and tactical issues to ensure proper alignment with organizational objectives• Implemented/Directed effective people, talent and change management processes and initiatives• Create/Manage all relationships with external HR Service Providers, Executive Search Firms, Healthcare Provider Organizations & Compensation Survey Systems

Led organizational learning function to ensure development assets were in place to support current and future business outcomes. Drove strategic planning, creation, implementation, and delivery of development programs and processes and tools, focusing on enhancing employee, leadership, management, marketing, managed markets, digital marketing, and analytics capabilities, as well as employee engagement and business acumen, for U.S. commercial organization and some global partners. Provided consultative input and support for all strategic business programs and processes to ensure alignment with development and training objectives and directives. Identified strategic and tactical approaches to address capabilities gaps to meet future business outcomes. • Acted as consultant to senior leadership as relating to new strategic innovative modalities to meet capability building needs.• Identified issues and concerns to ensure employee development was properly aligned with company objectives.• Implemented, directed, and built effective change management processes and initiatives.• Drove processes to ensure employee development processes and tools were maintained and up to date.• Served as senior leadership coach for various business leaders.• Led and leveraged mobile and virtual learning processes to support employee work/life balance.• Utilized learning management metrics processes to evaluate programs’ strategic business impact. • Supervised seven employees who directly supported various commercial business groups.• Drove creation and facilitation of people-related programs and workshops.

Directed human resources function for commercial strategy and operations, enabling, and procurement, representing total client base of approximately 2,000 employees. Managed strategic implementation and administration of employee programs, processes, and policies. Worked closely with centers of excellence teams to manage employee relations processes, compensation strategies, talent management, and organizational development and effectiveness. • Identified and supported strategic and tactical initiatives to ensure human resources aligned organizational objectives and business scorecards.• Provided input and support for all strategic business expansions and realignment objectives and directives.• Served as coach and consultant to senior leadership and employee population.• Identified strategic and tactical issues to ensure proper alignment with company objectives.• Implemented and directed effective talent and change management processes and initiatives.• Designed and implement career path and employee development processes and tools.• Led commercial operations transformation process.• Supervised six employees who directly supported various commercial and enabling business groups.

Oversaw human resources functions for operating company, such as sales, marketing, global medical affairs, healthcare compliance, corporate communications, global market development, and worldwide strategic marketing, representing total client base of approximately 1,000 employees. Provided input and support for all strategic talent and change management initiatives, business expansions, and realignment directives. Developed and designed new president’s award for excellence program. • Created and presented metric programs and processes for assigned client groups during quarterly business meetings.• Designed new field sales competency program and process.• Managed people programs and processes, training and development, employee relations, and compensation for assigned client groups in accordance with established budgets guidelines. • Identified and supported strategic and tactical initiatives to ensure human resources aligned with operating company organizational objectives. • Supervised five employees responsible for implementation and administration of employee programs, processes, and policies. Designed structured behavioral interview process and interview guides. • Led initiatives to ensure recruiting, hiring, and retention plans were developed and implemented.

Directed human resources function for global medical affairs, information resources, global business development, and legal division, representing total client base of approximately 500 employees. Managed implementation and administration of employee relations programs, processes, and policies as well as compensation processes for assigned client groups. Served as consultant to senior leadership and employees within assigned business groups. Identified strategic and tactical issues to ensure business alignment.

Lead the Human Resources function for North American Sales and Marketing (approx. 1300 employees) through the development, implementation and administration of employee programs/processes/policies. Advised President, North American Sales/Marketing and Leadership Team on issues including, but not limited to, employee relations, development, compensation, and succession planning. Managed annual salary forecast budget process to ensure compensation stayed within pre-established budgets.

Lead the Human Resources and Training for the Canadian and Emerging Markets Businesses (Asia Pacific, Latin America, Middle East & Africa), representing approx. 500 employees while leading Corporate-wide Inclusion (Diversity) Program. Advised Leadership Team on issues including, but not limited to, employee relations, development, compensation, and succession planning. Managed annual salary forecast budget process to ensure compensation stayed within pre-established budgets.