Ron Fisher Email & Phone Number

Austin, Texas Area

Austin, Texas

Providing medical focused emergency management services to Texas residents during natural disasters. Assigned to Bravo Company, 1st Medical Battalion, Texas Medical Brigade.

Austin, Texas Area

Systems administration, maintenance and repair of networks for over 60 small to medium size businesses in the south west United States region and overseas locations. Supports full range of systems to include PC’s, Macs, mobile devices, hosted cloud services, Exchange, DoD security access, anti-virus solutions, Citrix and VMware environments. Customer liaison to Service Providers to troubleshoot phone and data connectivity issues.

Baumholder, Germany, Joint Base Lewis-Mcchord, Washington

Completed Advanced Skills training in installation, operating and troubleshooting TCP/IP Networks over SINCGARS radio equipment and the AFAATDS fire direction software suite.Baumholder, Germany - Led team of 13 multinational employees to adhere to self-developed standard operating procedures, resulting in over 4400 official assignment documents being drafted, quality checked and distributed within the 3 month timeframe.Joint Base Lewis-McChord, Washington - In charge of 4 administrative office staff reporting directly to organization leaders, replacing 3 higher level managers and resulting in 100% accurate reporting matrixes, decrease in personnel action turn-around time by 45% and highest compliance of policies during administrative inspections.

Responsible for Documenting, Troubleshooting, and Resolving network issues for over 60 small to medium size businesses in the greater Austin Area and overseas locations. Customer liaison to Service Providers to troubleshoot phone and data connectivity issues.Weekly 24x7 On Call rotations resulting in 98% uptime for client’s network and servers. Wrote and implemented policies and procedures for the Remote Operations Team

Austin, Texas Area

Responsible for Documenting, Troubleshooting, and Resolving network issues for over 35 small to medium businesses in the greater Austin Area. Backup infrastructure services, Remote and On-Site installation and support, Internal knowledgebase documentation, 24x7 On Call responsibilities. Tasked for routine on-site server maintenance at Data Center after hours. Designated Lead Microsoft expert for the Linux / Open Source based organization.

Ypsilanti, Mi

Front line for IT related issues at 4 sites of Barix Clinics, a Private Bariatric Hospital. Responsible for Documenting, Troubleshooting, and Resolving computer issues with-in the company. Coordinated with Remote site facility managers to deploy systems and maintain equipment. Backup infrastructure, Remote Installations, Desktop support, Policy and Procedure documentation, On Call rotation, Communicated with IT and other departments to resolve issues and complete tasks ahead of deadlines. Supported strict HIPAA rules regarding file security and Patient Information. Support Cerner and Healthland Applications over Citrix, Various server platforms, Mitel Phone systems. Professional and Polite appearance regarding staff and patients. Juniper and Cisco VPN.

Howell, Mi

Store operations including in-store bookkeeping and cash/credit transactions, food safety regulation, Customer Service levels, Labor cost tracking, Inventory of store supplies. Hired and Trained store staff according to Company standards Service of workstation/server repairs and maintenance at the 5 Livingston county locations. Knowledge of Vital Link POS software.

Ann Arbor, Mi

Network and workstation deployment, backup strategies, domain name and email support for over 20 clients in the Ypsilanti / Ann Arbor Area. Provided 24x7 Remote support as well as on-site trouble-shooting and assembly.Implemented Tigerpaw CRM+ software suite for Conlin Consulting Inc. Nightly backup strategies for Conlin Consulting and sister company, Conlin Travel.Supported wireless / wired network topologies.

Associate Of Arts And Sciences - Aas, Ems Professions

Activities and Societies: Phi Theta Kappa honors society.

Bachelor Of Science - Bs, Management, Honors Graduate

Activities and Societies: Sigma Beta Delta Honors Society.

Mcse, Information Technology

Education record