Ronald Wong Email & Phone Number

Lutz, FL, US

Tampa, Florida, United States

Tampa, Florida, United States

• Scheduled and executed regular store technology sweeps, for all 70+ of my area stores
• Coordinated and attended technology deployment projects, such as Renovations, Relocations and New store openings, to ensure successful technology implementation.
• Prepared and delivered weekly “Retail health check” reporting to key stakeholders, which entailed store technology health.
• Provided swift resolution of store critical issues, such as Networks being down, Register and POS failures etc.
• Created and or update documentation on new and current issues, which helped to keep our teams working optimally.
• Routinely reviewed logged incidents to identify and remedy all developing trends in my region.

• Responsible for facilitating, implementing, and providing support to all infrastructure technologies at 7 Utility Scale Renewable Energy Solar Power Sites, currently under construction, located in Florida, Georgia, and.
• Install Racks, UPS Systems, Power Strips, Servers, Networking Equipment, and provide interconnects on multiple fast-pace construction sites.
• Configure and install network server hardware, for Ricoh printers, for network printing and email scanning.
• Maintain and update all software currently used by project management to include Ricoh printers, desktop class printers, Laptops, Motorola radios and repeaters, Cell Phone configuration for email and verification apps.
• Receive, store, and organize IT equipment while maintaining an inventory of equipment onsite.
• Read, comprehend, create, and update documentation and diagrams for use by various team members.

• liaison between software teams, end-users and senior management in providing a new technology model in cloud computing.
• Maintained end-user satisfaction at 90% in ticketing/trouble-call systems by delivering timely and concise support.
• Created and delegated team projects resulting in contribution and success growth within departments.
• Provided technical support to 600 local users and 25,000 globally on the following technology daily(iPhone/Android upgrades, troubleshooting, and setups, Bit 9 for Windows Encryption and File vault on Mac, Mac OS and.
• Established streamlined processes between IT and outside groups through weekly meetings about common issues and difficulties.
• Spearheaded M&A (Mergers &Acquisition) project by coordinating changeouts, and upgrades, of all laptops and cell phones to the new company standard equipment.

Burlington, MA

• Provided supervision, mentorship, and guidance to the Helpdesk and Desktop Teams.
• Collaborated with Verizon and AT&T account reps to negotiate better package plans resulting in cost savings.
• Coordinated and initiated Video Conference room upgrades, and processes, which helped streamline meetings and reduced technical issues.
• Supported 500 local users and 25,000 remote users across the world on the following technology daily (iPhone/Android, Windows and Mac – PXE Boot imaging with some SCCM exposure, various printers, Meeting support, Cisco.

Burlington, MA

• Executed Tier 1-3 technical support to Network Teams.
• Audited and maintained documentation on all troubleshooting tickets, repairs, procedures, and installs.
• Facilitated training sessions, to employees, upon transition from Microsoft Office to Google Apps. Tutorials resulted in effortless transitions for our employees.
• Ordered, configured and deployed all company cell phones and mobile hotspots.

• Troubleshoot and resolve software, hardware and peripheral issues, soliciting assistance from Applications Support, Applications Development, and Infrastructure teams when needed
• Provide user support for Microsoft Office products Outlook, Excel, Word, Access, PowerPoint and Visio including feature use recommendations and training
• Assist with the installation, support and maintenance of company-issued computer systems, desktops, laptops, mobile devices and peripherals
• Assist Infrastructure group with user account and file server administration
• Communicate the status of problems and resolutions to users
• Log calls and resolutions in the incident tracking system and follow up with users to ensure problems were fixed properly and solicit feedback and ideas for the Help Desk

• Support 2000 end-users with computer, network systems and peripheral devices firm wide
• Was the sole IT tech in the DC office for 2.5 years providing level 1, 2 and 3 support for a 200 person satellite office. I handled everything from hardware, software, mobile devices, videoconferences, phone and server.
• Provide Level 2 hardware/software support for the firm: Take escalations from Level 1 support and other IT groups in the firm while working in the Boston office
• Set up and maintain Blackberry accounts using the BES (Blackberry Enterprise Server)
• Troubleshoot and maintain printers in the office
• Provide after-hours support to users in the firm

Greater Boston Area

• Provided 1st level hardware/software support for the firm’s employees, making sure issues are handled in a timely manner
• Troubleshoot/Diagnose Blackberry issues
• Assisted with new office hardware moves
• Provided after-hour pager support for home and office users
• Assisted users with home buying PC process
• Assisted with maintaining and adding to the User Support knowledge base

Natick, MA

• Provided technical support for all of the bank’s Departments
• Responsible for setting up and maintaining accounts and users in Active Directory; VNC to remote into users computers to troubleshoot problems
• Responsible for loading new software and systems on existing equipment
• Installed operating systems
• Responsible for the repair and maintenance of printers, monitors, scanners and hardware
• Provided technical assistance at on- and off-site locations

• Responsibilities included configuring and testing systems boards
• Pulled error codes when errors arose
• Debugged the board
• Stress Testing system boards in various elements i.e., vibrations test, extreme cold and extreme heat in order to cause them to fail

Network Systems Administrator, Network And System Administration/Administrator, 3.85

Computer Engineering

International Business

Diploma