Ronald Wong Email & Phone Number

Lutz, Fl, Us

Tampa, Florida, United States

Tampa, Florida, United States

● Scheduled and executed regular store technology sweeps, for all 70+ of my area stores● Coordinated and attended technology deployment projects, such as Renovations, Relocations and New store openings, to ensure successful technology implementation.● Prepared and delivered weekly “Retail health check” reporting to key stakeholders, which entailed store technology health.● Provided swift resolution of store critical issues, such as Networks being down, Register and POS failures etc. ● Created and or update documentation on new and current issues, which helped to keep our teams working optimally.● Routinely reviewed logged incidents to identify and remedy all developing trends in my region .

● Responsible for facilitating, implementing, and providing support to all infrastructure technologies at 7 Utility Scale Renewable Energy Solar Power Sites, currently under construction, located in Florida, Georgia, and South Carolina. ● Install Racks, UPS Systems, Power Strips, Servers, Networking Equipment, and provide interconnects on multiple fast-pace construction sites. ● Configure and install network server hardware, for Ricoh printers, for network printing and email scanning. ● Maintain and update all software currently used by project management to include Ricoh printers, desktop class printers, Laptops, Motorola radios and repeaters, Cell Phone configuration for email and verification apps, Network equipment rack and stack, VOIP phones, and conference phones.● Receive, store, and organize IT equipment while maintaining an inventory of equipment onsite.● Read, comprehend, create, and update documentation and diagrams for use by various team members.

● liaison between software teams, end-users and senior management in providing a new technology model in cloud computing.● Maintained end-user satisfaction at 90% in ticketing/trouble-call systems by delivering timely and concise support.● Created and delegated team projects resulting in contribution and success growth within departments.● Provided technical support to 600 local users and 25,000 globally on the following technology daily(iPhone/Android upgrades, troubleshooting, and setups, Bit 9 for Windows Encryption and File vault on Mac, Mac OS and Windows, as well as some Linux exposure, Active Directory: security group modifications, unlocks and resets of accounts, Printers: setups and troubleshooting, Video Conference Room Support: google chrome boxes, cisco vc equipment, audio and tv connection troubleshooting, Manage and work at Techbar, (similar to Apple’s Genius bar).● Established streamlined processes between IT and outside groups through weekly meetings about common issues and difficulties.● Spearheaded M&A (Mergers &Acquisition) project by coordinating changeouts, and upgrades, of all laptops and cell phones to the new company standard equipment.

Burlington, Ma

● Provided supervision, mentorship, and guidance to the Helpdesk and Desktop Teams.● Collaborated with Verizon and AT&T account reps to negotiate better package plans resulting in cost savings.● Coordinated and initiated Video Conference room upgrades, and processes, which helped streamline meetings and reduced technical issues.● Supported 500 local users and 25,000 remote users across the world on the following technology daily (iPhone/Android, Windows and Mac – PXE Boot imaging with some SCCM exposure, various printers, Meeting support, Cisco conference equipment and polycom phone systems, Active Directory, Sophos encryption for both Mac and PC).

Burlington, Ma

● Executed Tier 1-3 technical support to Network Teams.● Audited and maintained documentation on all troubleshooting tickets, repairs, procedures, and installs.● Facilitated training sessions, to employees, upon transition from Microsoft Office to Google Apps. Tutorials resulted in effortless transitions for our employees.● Ordered, configured and deployed all company cell phones and mobile hotspots.

• Troubleshoot and resolve software, hardware and peripheral issues, soliciting assistance from Applications Support, Applications Development, and Infrastructure teams when needed• Provide user support for Microsoft Office products Outlook, Excel, Word, Access, PowerPoint and Visio including feature use recommendations and training• Assist with the installation, support and maintenance of company-issued computer systems, desktops, laptops, mobile devices and peripherals• Assist Infrastructure group with user account and file server administration• Communicate the status of problems and resolutions to users• Log calls and resolutions in the incident tracking system and follow up with users to ensure problems were fixed properly and solicit feedback and ideas for the Help Desk• Assist in development and maintenance of IT asset management system• Keep peers and manager informed of trends, significant problems, and unexpected delays• Assist in training program development and the preparation of well-written communications and end-user documentation• Identify client issues or problems which may require changes to procedures, standards and systems • Home pc setup installation and troubleshooting

• Support 2000 end-users with computer, network systems and peripheral devices firm wide• Was the sole IT tech in the DC office for 2.5 years providing level 1, 2 and 3 support for a 200 person satellite office. I handled everything from hardware, software, mobile devices, videoconferences, phone and server support.• Provide Level 2 hardware/software support for the firm: Take escalations from Level 1 support and other IT groups in the firm while working in the Boston office• Set up and maintain Blackberry accounts using the BES (Blackberry Enterprise Server)• Troubleshoot and maintain printers in the office• Provide after-hours support to users in the firm• Collaborate with the Telecommunications team for the setup of the firm's Nortel Network phones• Work with Verizon, AT&T and Sprint to set up and configure the firm’s employees voice and data plans• Assist users with Citrix and VPN issues• Identify and remove computer viruses, and provide major repairs in accordance with outside vendors• Set up and troubleshoot Video Conference meetings• Maintain accurate, complete and up-to-date inventory records of all computers and printers using Altiris• Build and repair broken PCs• Familiarity with setting up router IP address ranges and assigning addresses to network equipment• Assist with maintaining users and computers in Active Directory• Assist users with home PC purchases• Provide home support to users across the firm• Install, configure (using Altiris Rapid Deploy), maintain and troubleshot applications

Greater Boston Area

• Provided 1st level hardware/software support for the firm’s employees, making sure issues are handled in a timely manner• Troubleshoot/Diagnose Blackberry issues• Assisted with new office hardware moves• Provided after-hour pager support for home and office users• Assisted users with home buying PC process• Assisted with maintaining and adding to the User Support knowledge base

Natick, Ma

• Provided technical support for all of the bank’s Departments • Responsible for setting up and maintaining accounts and users in Active Directory; VNC to remote into users computers to troubleshoot problems• Responsible for loading new software and systems on existing equipment • Installed operating systems• Responsible for the repair and maintenance of printers, monitors, scanners and hardware • Provided technical assistance at on- and off-site locations • Maintained the bank’s systems to ensure the elimination of bugs or viruses • Performed upgrades on existing computer systems as needed

• Responsibilities included configuring and testing systems boards• Pulled error codes when errors arose• Debugged the board• Stress Testing system boards in various elements i.e., vibrations test, extreme cold and extreme heat in order to cause them to fail

Network Systems Administrator, Network And System Administration/Administrator, 3.85

Computer Engineering

International Business

Diploma