Ronya Macleod Email & Phone Number

Northwich

Finance systems support, Dynamics GP, ActiveHDesktop

• Monitoring file processing schedules, importing and exporting data from CRM 4 • Maintaining file processing schedules as agreed with partners and stakeholders• Working with partners to resolve exceptions from file imports/ exports• Working on system stability projects to resolve and eliminate system issues• Responsible for stakeholder reporting and partner information packs• Logging and resolving internal incidents from users for CRM 4 and Great Plains• CRM 4, Great Plains, Barclays ePDQ, system administrator• First point of contact for business support team for internal staff and external partners• System documentation and user specifications to suit projects and system updates• Testing on UAT environments and creating test plans, managing code releases• Working alongside Business Systems (IS) and M4 Systems CRM support company• Data mining, data cleansing for the Marketing department, development of CRM views• Working with the data migration project manager to support and monitor system updates• Travelling to meetings with clients and potential future clients

• Designing and producing reports to specifications, data analysis of ad hoc reporting• Working on reporting projects and application enhancements also providing 2nd line support to staff using the reports, locally and online• Resolving speed and backups issues in Windows 2000 server based data warehouse• Data extracts from case management applications with data transition and analysis• Analyses of a variety of reporting data within Defendant, Claimant and Costs agendas and delivered external client reports.• Data mining for the fraud department, monthly and ad hoc reporting

Manchester, United Kingdom

• MS CRM 3 super user, first point of contact for support from development to training• Creating system documentation, user guides and mail merge templates in Word, Outlook• Customising and developing system views/CRM reports and managing user permissions• Providing staff training and preparing training documentation for each department• Responsible for delivering on time accurate reports, including design and distribution• Using MS SQL Server Reporting applications and Business Intelligence to provide SQL based reports using the back end tables and data• Working on the IT helpdesk, providing second line support, troubleshooting system problems in CRM and SharePoint and other add-on applications from MS Office• Creating CRM templates and workflows for correspondence with clients via email or post

Manchester, United Kingdom

Working in a team of 30+ providing first line technical support to customers with residential broadband connection across the UK region, provided resolutions to technical issues, such as TCP/IP, router settings and wireless connection problems, logging and assigning unresolved issues to third line support.

Manchester, England

Cheadle, Greater Manchester, England

Master Of Science (Msc), Computing, Pass

Activities and Societies: I worked as a Student Ambassador, International Office, Student Mentor, Student Helpdesk Lab assistant.

Bachelor Of Science (Bsc), Information And Communication