Develop and implement effective business development strategies, improving business performance and increasing sales by over 120% over a 3 year period.Developed and implemented ISO 9001:2015 Quality Management Systems, HACCP, FSSAI and adhering to local and national laws.Develop effective lead generation strategies and marketing campaigns, resulting in a 20% increase in qualified leads. Drive compliance through the effective monitoring of performance on an ongoing basis by undertaking regular safety audits, identifying areas of improvement and necessary corrective actions are completed.Implemented systems that streamlined the process by 20% and cut production time by 25% while also reducing labor cost by 10%.Evaluate data to plan budgets, make strategic changes towards operation, reduce operation costs while mitigating production and supply chain issues and drive cohesiveness in various departments

Provided direction, streamlined business operations, cultivated and guided a high performing team of 20+ employees.Successfully developed 20+ profitable accounts, which improved client satisfaction, retention and loyalty while increasing revenue by 25% year to year.Evaluated employee performance and initiated meetings ensuring that 100% standards were met and all employees had the support required to thrive.

As a Back of House Supervisor and Food Safety Supervisor, it was for me to ensure the smooth operation of kitchen hygiene standards and providing supervision by conducting regular food safety audits and adhere to complying with Health and Safety norms.Oversaw 100+ employees, ensuring consistency across policy, procedures and operating standards. Worked closely with various departments heads and slashed chemical wastage by 60% within 3 months by implementing a inventory reduction program.Audited and analyzed in the compliance of Health and Safety e.g. COSHH & Risk Assessments, Fire assessments and Food Safety Regulations. Ensured and reviewed compliance with food handling and sanitation standards are implemented, maintained and adhered.Develop and implement to all standards, policies, and procedures (Brand Standards SOPs, LSOPs, etc.)

Various Front of House and Guest Relations Roles