Lead the initiative as an Engagement Manager with one of the leading manufacturing company.

This role involves managing the transition, of AMO support, Helpdesk and conversion of current processes to ITIL processes, of more than 50 applications with a team of about 40+ members.The success of this project would be measured based on cost savings, schedule adherence and transition quality.

Roles & Responsibilities * Manage account including budget, resource and promotion for a division within IS division * Manage programs inorder to show KPI and SLA based service improvement (efficiency & service quality of Non-SAP projects) and reduce the overall cost. * Management the maintenance of a global, ten million dollar, employee portal including helpdesk support that uses portal technology with about 60,000 users located in different countries * Manage a team of 30+ technical and helpdesk members spread across India, Japan, Europe and U.S, in order to provide maintenance support for internal E2E portal project.Achievements * Have been able to bring stability into the E2E portal project in one year since the maintenance activity was taken through change control and integration management. * Have been able to layout processes that are to be used in maintenance of the project using ITIL processes. * Have been able to improve offshoring from 35% to 48% overall in an year. * Have been able to establish special processes for customer help-desk support from Japan. * Have been able to reduce cost close to 25% for the customer during FY08-09 by merging redundant processes and by reducing resources. * Have been able to improve the deliverables quality (40% reduction in defects/issues) and work efficiency by close 20% by introducing a process that's a combination of ITIL and CMMI. * Have been able pro*actively program manage by combining resources and distributing non-critical work among resources who were not effectively used and in the process improving the efficiency of the overall service provided to Nissan by Satyam.

- Develop business strategy for Japan- Oversee the management of IT projects in Japan.- Establish Quality management Guidelines for the business using CMM Level III Guidelines.- Build business networks- Establish strategies for business development and monitor the business progress- Establish the Project Management Office in ESI, Japan. - Provide technical consultancy for projectsAchievements * Had brought in new sales strategy for selling project management as a profession to SMEs in Kansai, Japan (A sale of about 25 million yen was brought in during the initial 6 months). * Have done a few volunteer presentations on management to SMEs in Japan. * Was successful in establishing the basic CMMI quality management guidelines. * Was successful in establishing the PMO in Japan and implement a huge project for a real-estate client.

- To manage a team of developers from Vietnam and Japan, and implement projects.- Develop and maintain client relationships for major customers of our Shigeru Systems, and its group companies (Jude Systems, Nike, Aoba).- To take ownership of project-management role from the customer and sales perspective for next-generation software product.-One of the core responsibilities was to determine and find a way to build a new breed to technical professionals (designers and managers), and to nurture knowledge management as a part of Shigeru’s business culture.- Selected to spearhead cross-functional, multi-level team focused on improving company-wide internal communication, resulting in executive leadership implementing team’s recommendations.- Have played a key role as a trainer and a leader to train the in-house staff on Object-oriented concepts, and project management concepts and standards.

-To successful build the infrastructure for the online shopping cart.-To manage a team of developers from Vietnam, India and Japan, and implement projects (Team Building).-To bring in new knowledge and ideas into system development.-To identify and consult on cost-reduction strategies (Structuring).-To analyze customer requirements from the information gathered on the customers (customer data), and to suggest project implementations (Demand Analysis).-To build and develop a multi-level cross-functional team (Team Building).-To capture and deploy in-house knowledge management system (Knowledge Management).-Build and manage a scheme for communicating with the overseas team (Communications Management).-Customer satisfaction.-Technical consultancy, Resource Management, Cost, Time Scheduling and Budget Negotiation, Project management, Risk management

-Lead a team of testers to test the current systems and new implementations.-Convert business processes to system designs.-Maintenance of the existing system.