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What differentiates me as a leader in the field of online communities management is my ability to understand the needs and desires of the communities that I work with and to balance these with the objectives of the organization as a whole. The creation of a successful online community requires more than just a slick design and engaging editorial content. A community, by definition, is made up of a group of individuals. Bringing that group together in a productive way requires an understanding not only of how people interact, but of the unique way that people interact in an online community. My expertise in this area comes from my many years of hands-on experience as the Community Manager of Photo.net and my leadership of Automattic's social/community support team. A personal connection is what people are seeking when they become involved in online communities. Personalizing a brand to make it friendlier, more accessible, and more responsive has become an essential part of doing business in today’s world. That is why it is important that you choose the right person to help develop and manage your online community and social media presence. Whether your company already has a thriving online community and you need an experienced manager to step in, or you’re new to the world of online communities and want someone who can help you build one from scratch, I can offer a level of experience and a depth of knowledge in this area that make me ideally suited to the task.Specialties: Online Community Management, Social Media Networking, Editorial & Web Content Creation, Photography
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Editor In Chief - Photo.NetNamemedia May 2011 - Feb 2013Waltham, Ma - RemoteI continued to serve as Community Manager of Photo.net & Vertical Manager of Premium Sites (see below) as well as taking on the following additional responsibilities as Editor in Chief of Photo.net:• Managed Photo.net editorial process to ensure the production of compelling, high-quality content.• Recruited and supported freelance writers to assist in editorial content creation.• Oversaw a team of staff and freelance writers to produce editorial content each month including tutorials, equipment reviews, and opinion columns.• Personally authored over 75 equipment review and photography tutorial articles.• Established and maintained relationships with PR groups of key manufacturers (Nikon, Canon, Pentax, Sony, Leica, Olympus, etc.) for priority access to equipment previews and press releases.• Traveled to industry trade shows and press events to network with manufacturers and industry professionals. -
Community Manager & Vertical ManagerNamemedia - Photo.Net Jan 2007 - Feb 2013Waltham, Ma - RemoteOversaw a diverse worldwide community of photographers with over 800,000 registered members.• Developed and implemented community strategies to ensure optimal member satisfaction and achievement of site objectives.• Engaged directly with users, both online and offline, to actively drive, grow and manage the community.• Developed and maintained positive relationships with members by resolving conflict and encouraging positive interaction.• Identified and interacted with power users and community influencers to expand reach and engage in cross-promotion.• Tracked and analyzed member behavior to inform programming and site development decisions.• Spearheaded the development of site features and improvements, including the creation of a mobile version of the site, a Facebook App, an internal messaging system, in-post editing, upgrades to the photo critique and rating system, the introduction of photo contests, improvements to the functionality of the forums, and many more.• Collaborated with programming staff to design, test and implement site features and improvements, and to implement these changes as seamlessly as possible.In addition to the continuation of my role as Community Manager of Photo.net, I also took on the following responsibilities after the site was sold to Namemedia, Inc. in 2007:• Social Media - engaged the audience through various social networks - Facebook, Twitter, Pinterest, and Google+ platforms.• Recommended and helped implement best practices for developing and managing user-to-user interaction on NameMedia’s special interest communities.• Collaborated with others on the Premium Sites team to plan and execute community creation, promotion, and maintenance for other Namemedia properties, including ImagePro, Photography.com, and Flyfish.com.• Shared monthly and weekly highlights and insights with General Manager and assisted in ongoing strategy development based on these analyses. -
Community ManagerPhoto.Net Aug 2006 - Jan 2007Cambridge, Ma - RemoteOversaw a diverse worldwide community of photographers with over 800,000 registered members.• Developed and implemented community strategies to ensure optimal member satisfaction and achievement of site objectives.• Engaged directly with users, both online and offline, to actively drive, grow and manage the community.• Developed and maintained positive relationships with members by resolving conflict and encouraging positive interaction.• Launched and produced a bi-monthly e-mail newsletter with a circulation of over 400,000.• Provided site help assistance and customer service.• Supported and encouraged site volunteers and moderators to ensure smooth site operation and adherence to community guidelines.
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Photographer/OwnerJosh Root Photography Jan 1999 - Aug 2006Washington StateSupplied editorial, product, fashion, and action sports images to clients such as:• EA Sports• Disney/ESPN• Bust Magazine• Duff's Shoes• GT Bicycles• Ride Magazine• Chase Magazine• 401 Videos• Props Video Magazine• Hoffman Bikes• EXPN• SnowboardingOnline.com• Wakeboarding Magazine• EXPN.com• Macneil Bikes• Infinite Illusions• Yoyofactory
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Writer & Senior PhotographerChase Magazine Jun 1999 - Jan 2004Vancouver BcEditorial writer and photographer for national biking magazine, Chase.• Created original editorial content in accordance with deadlines.• Traveled to industry sporting events to photograph and document.• Coordinated with editors and other writers to provide images to support magazine content.• Recruited and maintained relationships with professional athletes in order to create unique and visually inspiring images.
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Frequently Asked Questions about Josh Root
What is Josh Root's role at the current company?
Josh Root's current role is Happiness Engineer.
What is Josh Root's email address?
Josh Root's email address is jo****@****oto.net
What is Josh Root's direct phone number?
Josh Root's direct phone number is +163083*****
What schools did Josh Root attend?
Josh Root attended The Evergreen State College.
What skills is Josh Root known for?
Josh Root has skills like Social Media, Editorial, Wordpress, Content Strategy, Online Advertising, Editing, Web Analytics, E Commerce, Publishing, Facebook, Blogging, Photography.
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Josh Root
Governance, Risk And Compliance * Program Manager * Strategic LeaderLouisville Metropolitan Area7aol.com, outlook.com, gmail.com, humana.com, rscs.com, rscs.com, evernorth.com6 +150293XXXXX
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