Gregory Roque Email & Phone Number

Coxsackie, NY

Kingston, NY

Princeton, NJ

• Consulting, recruiting and support solutions of talent acquisition strategies and management for developing andgrowth-mode small to mid-sized organizations in the Engineering, Science and Technology industries.
• Works with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures
• Promotes equality and diversity as part of the culture of the organization
• Develops and implements policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management
• Negotiates with staff and their representatives (for example, trade union officials) on issues relating to pay and conditions
• Administered payroll and maintaining employee records

• MTG Imports – Medford, NJDIRECTOR OF OPERATIONS AND SALES Provides leadership, guidance, and mentorship through the development of copy exact methodologies and the implementation of global processes and.
• Improved all areas of manufacturing communications between the US, customers, and the factories; reducing customer complaints by 73%
• Established lean manufacturing processes to increase the RFQ overall productivity by 33%
• Directs and leads all raw materials and logistical improvement efforts; reduced zero bin errors by 25%, and established a vendor audit program that improved manufacturing defect rate by 49%
• Implemented and managed closed loop communication processes between customers, factories, and in-house staff members; reducing errors in the RFQ process by 68%
• Lead procedural initiatives to reduce manufacturing rework by 39%

• Veeco Turbo-disc- MOCVD Semiconductor Division, Somerset, NJDirector for Final Test, Global Installation and Technical SupportResponsible for the management for Technical Support for global operations and Divisional.
• Drives Technical Support improvement initiatives on a global level
• Align numerous countries with the support capabilities between the factory departmentsand products to drive for continuous improvement initiatives

Site/Global Service Project ManagerManagement of teams totaling 105 Field Service Engineers in seven production facilities. To include an annual budget of $58 million dollars in capital equipment, warranty reserve and employee salaries, measuring actual performance, and developing operations strategies to meet profitability goals. Directed personnel and.

• Executed financial forecasts to include platform start-up, warranty execution, and service agreements, paid service to exceed $9 million annually. Directed personnel and operational requirements for key businesses.
• Increased customer monthly reports card ratings by 10% points through quick response of customer concerns and complaints regarding personnel, equipment and process
• Directly responsible for all new product introduction and evaluation at the customer’s development sites
• Led successful implementation of quality system ISO9000 site certification
• Spearheaded non-standard audits of several accounts and identified approximately $295,000.00 in unauthorized billing charges. Developed and implemented an approval and audit program to circumvent billing errors.

Many Domestic And International Locations

1982-2002 United States Air Force, Retired, MSgtAircraft Maintenance Craftsmen/ Supervisor/ Manager/Superintendent 7th SOG, 435th FMS, 474th CRS, 6510th LTS, 140th TFW, 158th TFW, 142nd TFW

• Improved manufacturing operations in all areas of safety, environmental, quality, service, manufacturing engineering, customer satisfaction, productivity, quality, delivery, inventory turns and local cost controls.
• Implemented Lean Manufacturing techniques increasing production volume size x11 through re-engineering of existing facilities, at minimal cost
• Directed and developed facility and chemical process operations, equipment maintenance integrity program to maximize production throughput, and minimize production interruption; increasing production equipment.

I maintained process equipment in an Intel Research and development site. I worked very close with customers on a daily basis to maximize tool up time. This included the training of Intel and Lam personnel on maintenance, troubleshooting, and test processes and procedures. I utilized site and corporate services to insure timely parts order acquisition.

• Maintained service contracts with IBM Burlington, Vermont and IBM Essonnes, France. I Interfaced extensively with product line management, process, and tooling engineers regarding line & equipment status; worked very.
• I was a key contributor towards the successful completion of Genus’s agreed upon equipment availability of 90%.; the site achieved 93.8%

Six Sigma-Green Belt Certification, 3.76

Bachelor'S Degree, Bsba-Business Administration/ Human Resource Management, 3.99

Bsba, Business Administration, 3.78

As, Applied Aircraft Systems Technology, 3.38

Activities and Societies: Applied Aircraft Systems Technology