Roberto Orjales Fraga
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Roberto Orjales Fraga Email & Phone Number

Field Operation Manager at Wärtsilä
Location: Greater Vitoria Area, Spain, Spain 7 work roles
1 work email found @yahoo.es 2 phones found area 201 and 800 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email · 2 phones

Work email r****@yahoo.es
Direct phone (201) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Wärtsilä
Role
Field Operation Manager
Location
Greater Vitoria Area, Spain, Spain
Company size
10989 employees

Who is Roberto Orjales Fraga? Overview

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Quick answer

Roberto Orjales Fraga is listed as Field Operation Manager at Wärtsilä, a company with 10989 employees, based in Greater Vitoria Area, Spain, Spain. AeroLeads shows a work email signal at yahoo.es, phone signal with area code 201, 800, and a matched LinkedIn profile for Roberto Orjales Fraga.

Roberto Orjales Fraga previously worked as Customer Experience Consultant at Lauburu Consulting Capital Humano Y Organizacional and Head Of Customer Service Iberia at Aeg Power Solutions.

Company email context

Email format at Wärtsilä

This section adds company-level context without repeating Roberto Orjales Fraga's masked contact details.

*@yahoo.es
68% confidence

AeroLeads found 1 current-domain work email signal for Roberto Orjales Fraga. Compare company email patterns before reaching out.

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Profile bio

About Roberto Orjales Fraga

- Experienced Customer Service Director. Hands on results-driven CS Operation Team Leader. - Highly analytic, passionate on digital transformation for efficient operation and best Customer Experience.- Used to coordinating high-performance Eng. Teams on concurrent projects, optimizing processes, with attention to details, trends & correlations to keep customer loyalty.- Interested in industry and renewal energy fields.- Over 10 yr. experience as CS Director, XX M€ P&L, Board member.- Last 3 yrs. experience at Industry and Energy fields.SKILLSET:Operation Management, Team leadership, Strategy Roadmap Definition, Manage Large Service Network. Biz. Process Outsourcing Mgmt., Manage Field Service Eng., Reverse logistics, Parts supply Operation & Pricing, Cost reduction and profit increase, Product Quality Mgmt, Call Center, Online Self Services, Knowledge Base mgmt. Finance P&L Mgmt., Customer Experience, Customer Journey, Data Analysis & Reporting, Recruitment, Set and achieve goals across multiple teams.

Listed skills include Customer Service, Process Improvement, Customer Satisfaction, Team Management, and 17 others.

Current workplace

Roberto Orjales Fraga's current company

Company context helps verify the profile and gives searchers a useful next step.

Wärtsilä
Wärtsilä
Field Operation Manager
helsinki, southern finland, finland
Website
wartsila.com
Employees
10989
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Company profile
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7 roles · 21 years

Roberto Orjales Fraga work experience

A career timeline built from the work history available for this profile.

Field Operation Manager

Current
Wärtsilä

Spain

Sep 2021 - Present

Head Of Customer Service Iberia

Aeg Power Solutions

Vitoria-Gasteiz Area, Spain

Manage Service Organization to provide support to AEG PS installed Base of Chargers, UPS and Batteries, for commercial and industrial products, taking care of AEG PS well-known product reliability in highly demanding environments:- Installation, Commissioning, and Preventive maintenance services- System retrofit, refurbish, and replacements.- Process and.

Feb 2019 - Nov 2020

Iberia Cs Director

Lg Electronics

Valencia Y Alrededores, España

Extended R&R to Customer Service Strategy Leadership for Portugal market.

Feb 2017 - May 2017

Customer Service Director

Lg Electronics

Valencia Area, Spain

  • Lead Customer Service strategy on all biz areas (Contact Center, CS WEB, Network, Operation, Parts, Returns, Reverse logistics, Product Quality, Cost, Audit and Validation)
  • Plan, organize, and control Customer Service operation by improving key processes, service quality and Customer Experience, while reducing OPEX and creating profit channels.
  • Drive new Digital content and functionalities, monitoring web analytics and surveys, to avoid calls. (Best Practice 2015): Achieved 20% contacts reduction, doubled page visits (1,5M visits/mo). Redesign chat interface.
  • Lead continuous improvement projects awarding several Best Work Practice on Online Content deployment, Artificial Intelligence applied to chat, VoC management, Best in class NPS, Component level repair, Repair Speed.
  • Redesign Product Returns process: achieve best in market rates (2006 -35% reduction & 2013 -20%, Best Practice 2014)
  • Lead Customer Service transformation to online. Monitor online funnels to reduce churn and improve effectiveness.
Mar 2009 - Feb 2017

Customer Service Manager

Lg Electronics

Valencia, Spain

  • Jan. 2006 Promoted to Returns Manager. Reduced Returns by 35%
  • Jul. 2006 Promoted to Authorized Service Center Country Manager. Achieve +30p% Customer satisfaction increase (NPS)
  • Jan 2008 Promoted to Service Mger. Achieve 40% VoC drop BWP, -20% returns drop.
  • Jul. 2008 Promoted to Senior Mger Green Belt on 6 Sigma full time member in several projects cost, retruns, repair speed, parts)
  • Apr. 2009 Promoted to CE Customer Service Direector
2005 - Apr 2009
Team & coworkers

Colleagues at Wärtsilä

Other employees you can reach at wartsila.com. View company contacts for 10989 employees →

MM Markus Mesimäki Markus Mesimäki Colleague at WärtsiläVaasa, Ostrobothnia, Finland, Finland View → AL Amadou Lamine Ba Amadou Lamine Ba Colleague at WärtsiläSenegal, Senegal View → RP Robin Paro Robin Paro Colleague at WärtsiläVaasa, Ostrobothnia, Finland, Finland View → JD Jicheng Ding Jicheng Ding Colleague at WärtsiläSingapore, Singapore View → MK Malwina Kulinicz Malwina Kulinicz Colleague at WärtsiläGdynia, Pomorskie, Poland, Poland View → AR Aleksi Raiski Aleksi Raiski Colleague at WärtsiläVaasa, Ostrobothnia, Finland, Finland View → JW John Walczak John Walczak Colleague at WärtsiläGreater Sydney Area, Australia View → JR Jacco Rietberg Jacco Rietberg Colleague at WärtsiläZwolle, Overijssel, Netherlands, Netherlands View → DL Daniel Lee Daniel Lee Colleague at WärtsiläSingapore, Singapore View → SL Samu Latvala Samu Latvala Colleague at WärtsiläVaasa, Ostrobothnia, Finland, Finland View →
FAQ

Frequently asked questions about Roberto Orjales Fraga

Quick answers generated from the profile data available on this page.

What company does Roberto Orjales Fraga work for?

Roberto Orjales Fraga works for Wärtsilä.

What is Roberto Orjales Fraga's role at Wärtsilä?

Roberto Orjales Fraga is listed as Field Operation Manager at Wärtsilä.

What is Roberto Orjales Fraga's email address?

AeroLeads has found 1 work email signal at @yahoo.es for Roberto Orjales Fraga at Wärtsilä.

What is Roberto Orjales Fraga's phone number?

AeroLeads has found 2 phone signal(s) with area code 201, 800 for Roberto Orjales Fraga at Wärtsilä.

Where is Roberto Orjales Fraga based?

Roberto Orjales Fraga is based in Greater Vitoria Area, Spain, Spain while working with Wärtsilä.

What companies has Roberto Orjales Fraga worked for?

Roberto Orjales Fraga has worked for Wärtsilä, Lauburu Consulting Capital Humano Y Organizacional, Aeg Power Solutions, and Lg Electronics.

Who are Roberto Orjales Fraga's colleagues at Wärtsilä?

Roberto Orjales Fraga's colleagues at Wärtsilä include Markus Mesimäki, Amadou Lamine Ba, Robin Paro, Jicheng Ding, and Malwina Kulinicz.

How can I contact Roberto Orjales Fraga?

You can use AeroLeads to view verified contact signals for Roberto Orjales Fraga at Wärtsilä, including work email, phone, and LinkedIn data when available.

What skills is Roberto Orjales Fraga known for?

Roberto Orjales Fraga is listed with skills including Customer Service, Process Improvement, Customer Satisfaction, Team Management, Team Leadership, Leadership, Strategy, and Customer Experience.

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