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A highly motivated and personable Security Architect with over 10 years of experience in IT, specializing in security, network engineering, and systems administration. I excel in interpersonal communication, customer service, and time management. Holding certifications such as CISSP, CCSP, CGRC, AWS, Microsoft, Cisco, Fortinet, and CompTIA, I am eager to further expand my expertise in Public Cloud security. My proactive approach and proven ability to work independently ensure the delivery of top-tier results in any project. Certifications: • (ISC)2 CISSP, CCSP, CGRC• AWS Cloud Practitioner, Solutions Architect Associate, Security Specialty• Microsoft Azure Fundamentals• EC-Council Certified Ethical Hacker (CEH)• Fortinet NSE7• CompTIA CSIE, CSAE, CNSP, CNVP, CSCP, CCAP, CSAP• CompTIA CASP+, PenTest+, CySA+, Cloud+, Security+, Network+• Cisco CCNP Security• Cisco Specialist Security Core• Cisco Specialist Network Security Firepower• Cisco CCNP Enterprise• Cisco Specialist Enterprise Core• Cisco Specialist Advanced Infrastructure Implementation• Cisco CCNP Route & Switch• Cisco CCNA Security• Cisco CCNA Route & SwitchAdditional Skills• ServiceNow platform• Cisco routers, firewalls (ASA/FirePower contexts), wireless controller (5508), switches, AP's, and remote OEAP's• FortiGate firewalls 60D/100D/900D/1500D/VM and FortiWifi access points• FortiManager 4000/VM, FortiAnalyzer 3000/1000/VM• Barracuda spam and web filters• F-5 Load balancers LTM/GTM• CyberArk identity management• Python scripting for network automation (Netmiko)• GoDaddy/DigiCert domain and SSL certificate management• Single Sign-On integrations with Microsoft ADFS 20, Okta SSO• Symantec Endpoint Protection, Sophos Endpoint Protection• Symantec PGP & Sophos Safeguard whole disk encryption, server management, and support• VMWare, Microsoft Hyper-V• Spectrum/PRTG/Kaseya Traverse/Nagios/Spiceworks monitoring• Service-Now/HelpSpot/OTRS/Spiceworks ticketing system• Cisco/ShoreTel/NEC/Mitel phone system management• Polycom conference and video conference management and setup • Cisco WebEx/Jabber management• Dell Compellent/Equalogic storage solutions• Experience in both a Windows and Mac environment• Building and creating desktop images via Microsoft MDT 2012, Symantec Ghost• Microsoft Active Directory management• Microsoft Group Policy management, creating and supporting GPO’s• Microsoft Exchange 2007, 2010, 2013• Microsoft Windows Server 2003, 2008, 2008 R2, 2012 R2• Microsoft Windows Server OS Patching
Servicenow
View- Website:
- servicenow.com
- Employees:
- 32886
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Senior Staff Information Security Engineer | Infrastructure SecurityServicenowNew York, Ny, Us
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Staff Information Security EngineerServicenow Dec 2024 - PresentSanta Clara, Ca, Us
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Senior Staff Security ArchitectServicenow Feb 2024 - Dec 2024Santa Clara, Ca, Us• Lead standard and AI specific reviews representing the security organization on the data governance review board for the security and movement of data in or out of the organization for various projects, initiatives, POC testing, and architecture changes.• Design and present architecture diagrams in Lucidchart for projects, POC testing, and existing environments.• Collaborate with other architecture teams and security engineering teams for architecture designs, project proposals, gathering technical requirements, and POC initiatives. • Review existing policies and standards where applicable for security recommendations and improvements.• Translate security and technical requirements into business objectives, and effectively convey security risks to stakeholders, from business leaders to engineers.• Lead process improvements in areas like end-user local administrator privileges, data transfers with third parties, and software management reviews, enhancing security controls and request evaluations.• Collaborate with other teams to develop knowledge base documentation, streamline processes, and provide security guidelines and best practices, enhancing overall security posture.• Develop ServiceNow dashboards for team task management, requests, agile planning, and reporting metrics for management.• Assess internal audit findings on ServiceNow for security guidance towards closure or risk acceptance.• Lead and participate in security initiatives such as the enterprise-wide 1Password manager project, including proof of concept (POC) testing, vendor engagement, IAM permission design, and creating KBs for end-user communications.• Participate in agile planning reviews and task completion via agile sprints on the ServiceNow platform.
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Staff Security ArchitectServicenow Sep 2022 - Feb 2024Santa Clara, Ca, Us• Participated for security on the data governance board for reviewing movement of data within the organization for various projects and initiatives.• Reviewed corporate user requests when necessary to provide security guidance, recommendations, and approval.• Participated in agile planning reviews and task completion via agile sprints.Collaborated with stakeholders across the enterprise to provide comprehensive feedback, including recommendations, best practices, and guidance on standards and policies.
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Lead Cybersecurity ArchitectTiaa Sep 2021 - Aug 2022New York, Ny, Us• Conducted internal architecture reviews of new projects to provide cybersecurity feedback, recommendations, best practices, and policy guidance.• Collaborated with internal BISO team on architecture reviews to provide architecture support and guidance.• Conducted threat modeling for new architecture designs based on the Microsoft STRIDE model.• Presented architecture designs and discussed threat modeling results in cloud security group meetings.• Provided recommendations where possible for improving policies, procedures, standards, and guidelines.• Participated in technical evaluations and proof of concepts for comparing new technologies.• Reviewed firewall policy change requests across Palo Alto firewalls for security approval. -
Assistant Vice President, Us Network Solutions EngineerBarclays Investment Bank Apr 2018 - Sep 2021New York, Ny, Us• Acted as a network firewall SME within the team with a focus on Fortinet, CheckPoint, and Cisco ASA firewalls.• Oversaw and maintained the FortiManager/FortiAnalyzer AMER estate, functioning as a subject matter expert and executing global upgrades on Fortinet management devices.• Configured and deployed new Fortinet firewalls for various network solutions projects, including firewall migrations from CheckPoint to Fortinet as part of firewall upgrades.• Participated in various network projects for the team with a focus on network firewalls, including Cisco network switch configurations, routing changes, etc. • Collaborated with internal stakeholders on delivering strategic network solutions as required via JIRA projects.• Served as main point of contact for our Mexico office locations and as an SME on the environment, communicating with upper management as required for various projects and BAU initiatives.• Implemented changes in extranet environments for DMZ and S2S VPN connectivity, as well as 3rd party lease lines (Verizon, BT).• Prepared and created detailed network documentation and Visio diagrams for all project related work.• Created Python scripts with NetMiko libraries for network automation of change tasks, including Cisco configuration backups, applying configuration changes, collecting network inventory and routing data, and preparing Fortinet firewall configurations for new installs and upgrades.• Performed various network changes including firewall, switching & routing changes related to BGP, OSPF, and EIGRP for project work via ServiceNow change management and participated in CAB calls.• Maintained network device credentials in CyberArk Identity Security Platform.• Consulted with Global Information Security on performing network firewall changes across the environment.• Created F-5 VIPs and WIPs via AppViewX as needed for various project related work.• Performed DNS/DHCP related changes via Infoblox. -
Assistant Vice President, Cyber Forensic Network EngineerBarclays Investment Bank Jul 2017 - Mar 2018New York, Ny, Us• Maintained and managed the NYC Cyber Forensic Investigations infrastructure.• Provided advice and guidance to the investigations team on internal forensic cyber investigations as needed.• Managed Dell Compellent storage controllers and virtual machines using VMware ESXi 6.0 with VCenter 6.5 as well as forensic equipment.• Worked with London team on various projects and technical issues for the forensic environment.• Conducted monthly Windows/Linux patching of server using WSUS/Red Hate Satellite Update Server.
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Senior Network EngineerDragados Usa, Inc. Jan 2016 - Jul 2017New York, Ny, Us• Acted as IT Infrastructure Manager for North America (Oct 2016 - Jul 2017).• Managed and led a team of 2 desktop techs, 2 systems administrators, and a purchasing administrator. • Provided infrastructure guidance to 5 technical analysts/systems administrators for joint ventures in Canada.• Oversaw and managed infrastructure (network, server, telephony, and storage) for Dragados USA, Dragados Canada, Dragados Joint Venture, and Schiavone Construction across 40+ offices and sites.• Administered and configured a wide array of network devices, including Cisco ASA 5505/5506/5510/5520/5515 firewalls, Cisco 3560/3750/2960/6509 switches, Cisco 5508 Wireless Controller, Cisco 2911/3945 routers, FortiGate 100D/800D firewalls, FortiGate 221C/321C WAPs, RADIUS servers, and VPN connections.• Led and project managed re-location of datacenter infrastructure consisting of 5 network racks.• Installed and configured Cisco AnyConnect for corporate users of Dragados USA and Schiavone construction as well as Fortinet FortiClient VPN solutions for joint venture projects.• Maintained PRTG network monitoring of firewalls along with NAGIOS monitoring of all network devices.• Served as main point of contact for corporate HQ in Madrid Spain, Dragados USA IT and the subsidiaries.• Interacted with construction site project managers and executives across the business for IT office setups and provided support to executive level staff in the NYC HQ office.• Maintained relationship with primary network provider servicing Cisco hosted phones, internet circuits, network hardware, and network support.• Managed a million-dollar Verizon wireless account and transitioned subsidiaries to one provider, saving thousands on monthly expenses.• Negotiated with vendors and approved IT purchases and billing for Dragados USA, Dragados Canada, Dragados Joint Ventures, and Schiavone Construction.• Managed DNS changes and make necessary purchases with GoDaddy across 17 domains. -
Network AdministratorDragados Usa, Inc. Sep 2014 - Jan 2016New York, Ny, Us• Provided executive level support for the NYC Corporate HQ office, as well as remote users.• Supported and maintained the internal infrastructure of the business covering such areas as desktop support, systems administration, and network administration.• Performed and supported IT migration activities as it related to mergers and acquisitions (M&A) of companies.• Project managed and oversaw corporate Cisco network refresh.• Supported and managed new corporate Cisco routers, firewalls, switches, WAP’s, and OEAP’s throughout offices and remote users, as well as deployed ShoreTel VoIP phone system.• Supported and created SharePoint sites and security permissions.• Provided AD Group Policy management for automating tasks and streamlining various processes.• Implemented and managed single sign-on (SSO) using Microsoft ADFS 2.0 and Okta for applications like Yammer and WebEx, enhancing end-user experience.• Managed and maintained Symantec Endpoint Protection and Encryption servers.• Built desktop images through Microsoft Deployment Toolkit 2012 to streamline windows imaging.• Responsible for creating various end-user and internal documentation.
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Internal Systems AdministratorVelocity Technology Solutions Jan 2013 - Sep 2014Andover, Massachusetts, Us• Provided executive level support for the NYC Corporate HQ office, as well as remote users.• Supported and maintained the internal infrastructure of the business covering such areas as desktop support, systems administration, and network administration.• Project managed and oversaw corporate Cisco network refresh.• Supported and managed new corporate Cisco routers, firewalls, switches, WAP’s, and OEAP’s throughout offices and remote users, as well as deployed ShoreTel VoIP phone system.• Supported and created SharePoint sites and security permissions.• Provided AD Group Policy management for automating tasks and streamlining various processes.• Managed and set up single sign-on with Microsoft ADFS 2.0 and Okta SSO for various business applications such as Yammer and WebEx to improve end-user experience.• Managed and maintained Symantec Endpoint Protection and Encryption servers.• Built desktop images through Microsoft Deployment Toolkit 2012 to streamline windows imaging.• Responsible for creating various end-user and internal documentation. -
Systems AdministratorInfusion (Now Avanade) Jul 2012 - Jan 2013New York, New York, Us• Provided executive level support to NYC Corporate HQ office covering all areas of IT.• Managed local Windows Servers and active directory environment as well as desktop environment consisting of Windows and Mac users.• Assisted with customer demo set ups of various product lines.• Resolved service tickets via HelpSpot in a timely manner. -
Internal It TechnicianVelocity Technology Solutions May 2011 - Jul 2012Andover, Massachusetts, Us• Supported and maintained the internal infrastructure of the business covering such areas as desktop support, and server support.• Resolved service tickets via ServiceNow submitted by users using ServiceNow and provided excellent customer service along with follow up visits.• Provided desktop support and server management including: Microsoft Exchange 2007, Symantec Endpoint Protection, PGP Encryption, DFS servers, and domain controllers.
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Team Lead/Pc TechnicianUni-Data And Communications Nov 2010 - May 2011Flushing, New York, Us• Assisted and lead team of PC support technicians on various projects with JP Morgan Chase throughout New York City• Projects consisted of PC user moves and hardware/software support as needed -
Desktop Support InternEmblemhealth Dec 2009 - Oct 2010New York, Ny, Us• Imaging, configuring, and replacing user machines• Removing and adding machines, controlling user accounts in Active Directory• Resolving service desk trouble tickets in a timely manner, involving to both hardware and software related issues• Maintaining inventory and ensuring all equipment was accounted for and ready for deployment -
Computer RepairHofstra University Repair Center Oct 2009 - May 2010• Worked fixing computers; software and hardware issues• Dealt with virus cleanings, restoring systems• Handled reinstallation of operating systems, drivers• Some familiarity with hardware installations• Handled Network connection issues
Raymond Ortiz Skills
Raymond Ortiz Education Details
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Hofstra UniversityInformation Technology -
Hofstra University Honors CollegeInformation Technology
Frequently Asked Questions about Raymond Ortiz
What company does Raymond Ortiz work for?
Raymond Ortiz works for Servicenow
What is Raymond Ortiz's role at the current company?
Raymond Ortiz's current role is Senior Staff Information Security Engineer | Infrastructure Security.
What is Raymond Ortiz's email address?
Raymond Ortiz's email address is ra****@****ail.com
What is Raymond Ortiz's direct phone number?
Raymond Ortiz's direct phone number is +160294*****
What schools did Raymond Ortiz attend?
Raymond Ortiz attended Hofstra University, Hofstra University Honors College.
What skills is Raymond Ortiz known for?
Raymond Ortiz has skills like Active Directory, Windows Server, Troubleshooting, Integration, Windows 7, Networking, System Administration, Servers, Microsoft Exchange, Vmware, Project Management, Windows.
Who are Raymond Ortiz's colleagues?
Raymond Ortiz's colleagues are Sai Pranay Kosari, Dmitry Rusakov, Pasquale N., Sandy Propsom, Vidushi Singh, Monalisa Chati, Vanaja Vasukuri.
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