Rory L'Estrange Email & Phone Number

Bath, Gb

Sydney, New South Wales, Australia

Manage and develop the Front Office team to drive service excellence. Manage the guest arrival and departure experience.Monitor room allocations. Ensuring daily and nightly front desk tasks are actioned and completed.Ensure Meriton Suites standards, policies and procedures are adhered to. Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained. Promote a strong team culture across the Hotel including developing and maintaining interdepartmental relationships.

Katoomba, New South Wales, Australia

Yulara, Northern Territory, Australia

Leura

Bachelor of Business, specialising in Hotel and Resort Management.Sales and Marketing, Accounting, Cross Cultural Studies, Management and Leadership, Academic Writing.Practical experience in Front of House, Back of house, Food and Beverage.Paid Placements, RSA.

Bondi Junction, New South Wales, Australia

Customer service, staff development, stock management, visual merchandising, driving KPI's, achieving company goals.

Bondi Junction

I started my retail career at Rebel Sport, where over the course of 9 years i accrued several customer oriented skills.I had a range of positions from Register Operator, Salesman, Back of House and Manager in training. It was here where i developed my passion for people and service and a customer-centric perspective.i was trained to have an eye for detail and a goal orienated mindset.

Bachelor Of Business, International Hotel And Resort Management

Digital Media

Green screen, After effects, Game design, Photography.

High School