Rory Nelson Email and Phone Number

Leadership development/TrainerManagement professionalPublic Speaker

Provide strategic planning, development, coaching, and implementation of leadership structure for Sr. Pastors and churches.Consult with Sr. Pastor on Vision statement development.Structure leadership seminars with strategic emphasis on the local churches Vision/Mission statement.Develop implementation and structuring of New Churches.Provide leadership instructions and consult to Non Profit/Religious Institutions.

Insurance sales; Auto, Renters, and Roadside AssistanceAgency Management, community presentationsCustomer service and agent training

Planning, goal setting, and implementation of workplace giving campaigns up to 60 companies.Work place presentations designed to educate, motivate, and train customer groups.Communicate to employee groups how United Way contributions benefit the community, review account histories, identify account needs, and develop strategies to meet those needs, set financial and non financial goals and monitor progress.

Supervises staffs of 14 case managers who conduct and facilitate case management for participants on subsidized housing with a caseload of up to 700 clients per case manager. Training, counsel, audit files for consistency and correction.Coaching /leadership and day-to-day management of staff to ensure and maintain the integrity of the HUD and Housing Choice Voucher Program. Facilitate periodic training sessions to update staff on policy, procedure, and DHA Customer Service expectations. Interact with landlord/owners to ensure the efficiency of the Housing Program requirements between owner and client.

Responsible for the direct supervision of four (4) Intake Customer Service Representatives, two (2) Claims Specialist, and two (2) Administrative Assistants. Duties include, but not limited to training, counseling, and leading associates to ensure proper initial claims set up of Disability and Leave of Absence Claims for the Cingular Wireless Corporation of up to 20,000 employees: Ensure that claims are processed accordingly by the Claims Specialist by providing accurate feedback and training as needed;

Responsible for direct recruitment of up to 200 shift employees, coach management and employees, review and approve annual employee reviews, manage day to day employee concerns while enforcing company, federal, state, and local policies.Investigation of and response to complaints, performance management, individual compensation issues, staffing, and policy management. Assisted Business Partners with Individual Developmental Plans; Act as a resource for management for providing training and counseling; Act as a change agent when inequities or exceptions are discovered; Serve as co-chairperson and committee member to the Safety Committee and Accident Review Board; Conduct exit interviews.

Staff training,Liason between School Staff, Responsible for updating Executive Bishops Counsel communications, Credentialing, meeting communique.

Process insurance claims and customer service supervision of up to 14 examiners and phone representatives.