Rory Mann Email & Phone Number

Logan, UT, US

Greater Salt Lake City Area

• Experienced team manager of daily sales efforts, building relationships of trust, and coaching teams of up to 25 members maintaining results in the top 5% of the company
• Built and maintained company daily tracker
• Primary contact for team in assisting with the execution and implementation of policies and procedures and all business needs
• Adapted rapidly to new corporate objectives by improving business model and exceeding targets by 46% for the year
• Developed and conducted motivational trainings to help employees change business behaviors in a positive way creating strong relationships

Greater Salt Lake City Area

• Initiated and oversaw the transition program (training to production) of Convergys
• Managed 10 coaches and 20 new agents weekly
• Helped new employees with all issues in order to acclimate to the work environment
• Launched and maintained the Spanish Quality program for the Directv project of Convergys
• Screened and tested applicants in initial setup of the program
• Continued to listen to and coach agents to maintain quality standards

Greater Salt Lake City Area

• Gained working knowledge of franchise including income statements, acquiring licenses, and filing monthly, quarterly, and yearly taxes
• Grew franchise market share by 50% and maintained monthly face-to-face contact of all 450 accounts
• Restructured business plan to take advantage of stronger markets immediately increasing net revenue by 7%

Greater Salt Lake City Area

• Facilitated communication between sales and marketing, engineering depatment, production, repair technicians, and clients
• Created and maintained RMA procedures and Access tracking database