Rory Suda Email & Phone Number

Denver, Colorado, United States

Greater Denver Area

Technical leader of West Region System Design and Integrations. Managed a cross-functional team of Tech Leads, Architects, System Analysts, and Data Analysts executing complex benefits design within the SaaS platform.Strong focus on increasing effectiveness of processes and workflows to increase the velocity of product delivery. Identified and monitored KPIs, utilizing data to drive performance and capacity.Coached and mentored the team, creating future leaders and forward thinkers, challenging them to put forth their best effort and opening space for them to succeed. Fostered cohesion and unity within the team and organization, aligning behaviors to maximize service impact. Established a customer-first mentality, blurring the swim lanes and allowing service to flourish.Interfaced with clients and vendors, responding to escalations and frequently changing priorities. Facilitated mutually beneficial partnerships.

Greater Denver Area

Led the Debit Card Operations team, the COBRA Eligibility team, the Data Services team, and the Business Applications team.Lean Six Sigma yellow belt with experience operationalizing strategic initiatives.Personally created windows Service applications and Windows Form applications using C# and MS SQL to automate repeatable tasks. Examples: Created a Windows Service to monitor incoming ISO 8583 Messages and alert Card Ops via text and email if 5 minutes passed without incoming ISO Message. Created 'Pebble,' a 20,000 line workflow and validation application for testing FSA/HSA files. Developed the first Business Intelligence efforts at PayFlex, reporting on SLAs and KPIs using complex SQL and Tableau, which evolved into PayFlex investing in a dedicated BI team to expand on my foundation.Created knowledge management tool using SharePoint Wiki and JQuery to increase consistency and speed of expertise delivery.Invited to join a small group of selected leaders in the establishment of a culture team, charged with developing and delivering a culture revolution to the organization.

Greater Denver Area

Led debit card operations team in a fast paced environment to provide a seamless payment experience for members. This included debit card inventory, card production, chargebacks, auditing, and frequent data review.Relationship Manager for our debit card vendors, strengthening partnerships for support and services.

Greater Denver Area

Project Manager and actor for automation of client file processing. Migrated 5,000+ payroll and eligibility files being processed manually to a new software application for automated processing. Mapped each file to the new software, and tested thoroughly to ensure business continuity. This required extreme detail to character positioning and data in the test results. Worked with developer to enhance software functionality. Met weekly SLAs on migration volume.

Greenwood Village

Managed key client relationships for 6 Fortune 500 companies with an exceptional record of client service and account strategy implementation. Onboarded clients and owned the implementation and and ongoing support. Superior ability to cultivate strong and durable relationships at all levels.Created internal SOPs and training tools to increase productivity and performance of Account Managers, such as SharePoint revisions, Excel documents, and weekly excel and technology tips to promote efficiency.

Seattle

Managed Title IV Stafford and Private Loan accounts for over 45 higher education institutions in Washington and California and national accounts with total guarantee volume exceeding 200 million dollars.