Case managed while coordinating with CES Navigation and Housing Stabilization team including LAHSA. Administered assessment tools; data entry in HMIS. Developed and implemented an individual Housing Stability Plan (HSP) for each participant to determine appropriate permanent housing intervention and service needs. Connected participants to community resources that would support the goal of permanent housing acquisition. Assisted participants with completing housing applications and securing housing of their choice. Developed housing leads and built rapport with property management. Provided advocacy to help address issues and barriers between landlord and participant that may prevent move in. Home visitation to follow-up with each participant as needed to ensure they are making progress towards their housing placement goals. Prioritized caseload to work with people who were highest in need.

Provide one on one assistance to adults with various intellectual disabilities on the development of workplace skills including applying for and maintaining employment. Consistently deliver behavioural and emotional support to individuals, as well as implement crisis management in a community setting. Develop strong content for lessons and teach classes via Zoom. Craft unique curriculums designed to provide maximum benefit for clients. Collaborate with the client’s full support team to ensure that all ISP goals are met quarterly. Manage a large caseload in a fast-paced working environment. Develop strong relationships with clients to understand how to best support each individual. Draft detailed reports using TheraPlatform on all meetings with clients. Conduct home visits with individuals to assess living conditions. • Developed and implemented three brand new E-learning classes that had great benefit for clients.

Collaborated with Physicians, Dentists, Orthopedics, Psychotherapists, LCSW, and LMFT to complete a community resource project that provided valuable information for people. Interviewed and assessed cases to determine the best possible placement for each case inside the agency’s programs. Prepared and guided info sessions and projects designed to recruit clients by explaining the benefits of the myriad of programs available. Reviewed all referrals from the Regional Center to determine eligibility and then initiate intake procedures.• Created a community resource binder for the organization that included information on all available resources in a single place and helped to increase efficiency.

Conducted case intakes, studying all information to determine eligibility for benefits. Worked directly alongside a Case Manager, assisting in all of the requisite duties of the position and helping to manage a large caseload. Connected directly with clients, serving as a liaison between them and the community, listening to issues, and providing help, as well as referrals to key programs. Conducted record keeping and data entry to maintain accurate and confidential case files. Provided members of the community with VITA Tax preparation services.

Managed day to day operations of the store from financial projections to marketing promotions to layout and more. Supervised all staff for the store, hiring and training new employees, as well as creating the schedule for staff. Connected with customers each day to deliver exemplary service, answer any questions they had, and resolve any issues that arose. Handled all ADP administration, including reviewing and approving timecards.• Drove an increase in sales by over 5% due to excellent customer service, strong marketing, and a cohesive team.