Curator of Natural Soap products. These products are found in consignment at local shops. Also found on: https://www.etsy.com/shop/MojiBeauty

Reared in some of the more Northern Area (Philadelphia, Boston, Georgia) and Miami, Florida, I have an effective combination of Southern charm and Northeastern tenacity. I like to win (for my clients) but do so with a calm demeanor and a smile. I can be considered a high-touch associate known for my extensive market knowledge and unmatched devotion to my clients, my success is based almost exclusively on positive referrals. I strive to earn the respect of my clients by working tirelessly on their behalf.. I recognize and value the trust my clients place in me and I strive every day to exceed their expectations. I provide quality service to build relationships with clients and more importantly, maintain those relationships by communicating effectively. I am also bilingual in Spanish.

Main Office bilingual assistant basic office duties, answering phones and filing and translating. I ensured safety for the children during recess and after school dismissal.

Asset management/Analyst for Support Center. Worked in queues to obtain equipment from a list of terminated employees. Collected data for asset tracking and legal retention of equipment. Backed up data and retained or copied to legal server. Managed storage for equipment and list of equipment for deploying them to new employees. Arranged for asset recovery with Redemtech; these equipments were donated. Administrator for Console One to give access to software and network folders. Applications used: Service Center (request management tool), Console one, DMS (completed training only).

High Volume Call Center. Provide hardware and software support for IBM laptops and desktop computers. Proficient in hardware and software support, diagnosing and solving problems, resetting passwords, installing antivirus software, wireless access network configurations. Familiar with MS Office, MS XP, Vista. Trouble shooting to zero in on issues and provided proper support by directing customer to download patches, update bios, and installing the proper driver. Ensured that data is kept safe from corruption and that access to it is suitably controlled, data security policies. Applications used: Remedy

High volume inbound call center: Interact with customers to handle billing, service, technical support and sales aspects of the business. Applications used: Remedy, CRM.

High volume email and call centerCompile and manage team sales and performance stats daily QA error auditing for Web Center repsEnsure department communications are in compliance with FCC and PCS regulationsUpdating and defining corporate policies and improving workflow proceduresAdministrator over the BellSouth Kana email system for web-based small business inquiriesResponsible for content management of automated customer communications via company website. Perform daily, monthly & quarterly analysis of support center metricsMonitor and audit CSR live chats and emails via company website using LivePersonPrimary contact for IT support, creating, resolving and escalating support techProvide training for new software releases as well as new applicationsServe as backup person for main office manager; duties include training, coaching, evaluating recommending or initiating Sales Associates actions. Receive and resolve complex issues regarding BellSouth's Online Customer Profile and Registration. Manage employee time reporting or approval of payroll overtime and vacation schedulingOrganize award presentations, boost morale and lower turnover by creating an associate incentive programEnsured that data is kept safe from corruption and that access to it is suitably controlled, data security policiesApplications used: Remedy, Kana, Bocris, CRM

High volume call centerProvided Tier 1 and Tier 2 support of local service offerings and complex issue resolutionResponsible for account support to sales team and project managersDirectly interfaced with customers and took ownership for resolution and implementationIdentified areas for departmental process improvementsMet and exceeded customer service expectations for issue resolutionAnalyzed, provisioned and supported basic to complex service issues including billing accuracyI handled a range of requests from cyber tone customers, which required technical knowledge of software and hardware. Screening and resolving customer problems and trouble reports, gathering pertinent information for resolving customer troubles, or routing to appropriate center.Ensured data security policiesProducts and services support: Internet Call Waiting, Unified Communications in association with Cisco System, Electronic Management Response System or EMRS, Electronic White Pages, BellSouth Dot Net, BellSouth On Line (internet based feature), Nuesoft Medical Software (in partnership with ADSL), and Wireless Wireline Integration Feature, Custom Call Routing, Classnotes, FaxNet, AdWatch. Desktop applications used: Microsoft Excel, Power Point, Microsoft Access, Applications used: Remedy, Bocris, CRM