Major Responsibilities:Directed IT services and solutions provision to a portfolio of customers in private and public sector, reporting to the Head of Digital, Data & Cloud, and overseeing a team of project managers. Steered multi-year complex digital, cloud and software development programmes, including resource allocation, timescale management, budgeting, risk assessment, oversight of third-parties involvement and planning business changes. Guided agile, waterfall and hybrid programmes and projects, collaborating with business, product, architecture, engineering, operation, finance and commercial teams. Coached a team of project managers, ensuring professional growth through tailored development plans and fostering a culture of high performance within the team.Key Deliverables:● Enhanced critical business processes such as asset management, leasing and sales, and delivered cloud, data and digital solutions by leading a multi-million pounds portfolio of customers in Investment, Property Development, Finance and HealthCare sectors.● Improved day-to-day decision process for a customer’s strategic infrastructure worth £80 Billion, by leading the delivery of a new cloud-based software digital asset management and decision-making system, replacing the 20-year-old legacy platform.● Led a programme for a £12 Billion assets property and investment company to digitise and automate existing legacy business processes into a single application using Microsoft Power Apps, aiming to increase efficiency for the company’s key processes, while laying a foundation for organisational DevOps adoption.● Reduced admin tasks by 12.5% (2000 hours) per year by delivering a Microsoft Dynamics 365 solution to automate the sales process for a healthcare charity proving affordable housing and care services for older people.● Achieved programmes’ objectives within designated timelines and budget constraints, while maintaining profit margin above target.

Major Responsibilities:Managed transformation programmes aimed at implementing enterprise-wide technology and business changes for customers in public and private sector. Led projects and programmes particularly focused on cloud, cyber security, data centres hosting and service improvement, while collaborating with internal teams and senior stakeholders from customer organisations. Served as primary point of escalation for delivery-related matters. Planned, monitored and reported to senior stakeholder on programmes’ portfolio, ensuring appropriate and effective governance arrangements, supported by comprehensive reporting and communication.Reported to the Programmes & Projects Delivery Director whilst managing a team of project managers.Key Deliverables:● Expedited project setup and resource mobilisation by supporting in defining customer proposals including plans and commercials.● Delivered critical programmes across various divisions such as Software, Cyber Security, Healthcare, Government and Finance, implementing cloud services, data centre hosting and service improvement plans, reaching Total Contract Value up to £30 Million.● Migrated successfully to cloud, for a central government customer, the on prem infrastructure across two geographical separated data centres, hosting mission critical applications used by 4500 end users 24 x 7 x 365 in over 100 UK sites.● Led successfully on time and on budget the refresh of the end user computing estate of 5 local councils and one healthcare trust.● Drove an internal transformation programme for company-wide technology and business changes to the end users compute estate.● Generated revenues and maintained margins above the target through effective programme and project delivery, managing planning, resources, costs and payment milestones with customers.

● Attained certification as a SAFe 4.6 Programme Consultant (Scaled Agile Framework for Lean Enterprises). A Certified SAFe 4 Program Consultant (SPC) is a SAFe implementation professional responsible for training leaders, change agents, consultants and team members to drive a Lean - Agile transformation at enterprise scale.● Participated in an executive one-to-one coaching programme focused on enhancing leadership presence, improving self-awareness and self-management, coaching teams to commitments, increasing capacity to influence and obtaining stakeholders' endorsement.

Major Responsibilities:Led the delivery team for global cloud and security products, delivering solutions to enterprise clients, reporting to the Head of Complex Customer Solutions. Managed customer-facing project managers and the order management team based in India. Closed projects, enforced operational procedures and collaborated with cross-functional teams. Ensured team proficiency in project/program methodologies.Key Deliverables:● Key to the renewal of a five-year contract for a strategic customer, valued at £35 Million, by leading 14-workstream service improvement programme.● Directed a £10 Million architecture expansion programme for a customer to enhance the managed service core infrastructure across two data centres simultaneously; the programme was completed on time and within budget.● Facilitated the transition of delivery managers into customer-facing project and programme manager roles by leading organisational transformation activities, establishing best practices and providing coaching and motivation to the team.● Supported achievement of the revenue target of €100 Million by finalising and standardising the order management process.

Major Responsibilities:Reported to the Global Head of IoT, whilst leading a department with three main functions: Delivery, Demand and Budget management. Led the IoT team of 25 programme and project managers responsible for delivering IoT network and IT infrastructure to enterprise customers in global and local markets. Responsible for the design, setup and implementation of the IoT demand function and related governance to cover all products and customer solution scenarios. Integrated business demands with budget needs, ensuring planned forecasts remained aligned with project timelines and meticulously tracking budget spending.Key Deliverables:● Met business targets according to product year roadmap by enabling project management team and optimising resources.● Enabled the department to effectively plan, manage and track a €50 Million budget in alignment with financial year targets. ● Drove transformative merge with the internal customer project team while delivering projects on time and within budget.● Monitored activities prioritisation, resource optimisation and budget utilisation for over 120 projects and programmes.● Fostered a more engaged and motivated project management team by defining workshop structures and topics, facilitating lessons learned sessions and conducting training sessions with the team.

Major Responsibilities:Managed a €20 Million budget and global data centres common infrastructure across 5 countries in Europe and Asia Pacific, providing over 20 services to 14 local operators. Oversaw the telco over the cloud infrastructure for Message+ product, the Core Network for IoT and the IMS for Unified Communications. Led the creation of a global data centres strategy, assessing the need for a third data centre in Europe, evaluating different scenarios, providing recommendations to top management and securing project approval. Developed and led a geographically distributed team of 20 high-performing solution architects and engineers, with 15 hired across Europe as part of a transformation programme aimed at insourcing critical technical competencies.Key Deliverables:● Guaranteed the IoT expansion in the APAC region by leading the design and implementation of GGSN platform.● Achieved a 15% reduction in OPEX whilst ensuring design optimisation and seamless operation processes across all data centres.● Delivered on time the infrastructure capacity upgrades for up to 10 million customers for Message+ product, by defining the system architecture design and related guidelines to ensure scalability and optimal reuse of core infrastructure and services.● Defined architecture blueprints, adopted seamless technologies and procedures, created a design knowledge-sharing library.

Responsibilities included design and delivery of Network Hosting Data Centres and senior management governance role. Managed a team of 10 people geographically distributed and 10mEUR budget. • Managed the Hosting Data Centres deployment and delivery in Spain; led the set-up, design and delivery of the Data Centre in Germany, delivered on time to enable geographical redundancy for network enterprise and consumer services.• Led and managed Boards within the Vodafone Technology community from both Group and local markets, coordinated the senior management to define the Network Service Strategy across relevant European Markets and to steer its implementation.

• Managed the programme for the migration of the Global Multi-Headed Instant Messaging service to the Vodafone proposition “360” in 11 local Operators worldwide.• Led the programme for the deployment of the E-mail service provided by Vodafone Group to 10 local Operators worldwide.

• Led the programme for the MMS migration of 14 Operators worldwide, the rollout in the shared Global architecture and the coordination of the operational support. Managed the MMS Local Markets migration projects into the Global architecture / platforms and ensured Local Markets’ business continuity after service migration.• Led the project and design of the first platforms to set up the Global MMS architecture in one of the first Vodafone Global Hosting Centre.

Managed the planning of all MMS service development activities in Vodafone Italy, ensuring platform SW upgrade on time, on budget and based on Marketing campaigns’ needs.

End-to-end technical responsible for Location Based Services, both Network and IT components. Represented Vodafone Italy in Vodafone Group streams to select the Global vendor, ensuring local market requirements were considered.

Executed a risk assessment and management project for a telecommunication company and took part of a project to obtain the digital certification of a governmental Italian company.