Rosa Silva Email & Phone Number

10450 S Eastern Ave, Henderson, Nv 89052

10450 South Eastern Ave, Henderson, Nv 89052

* Responsible for obtaining profitable results through the sales team by developing the team through motivation, counselling, skills development and product knowledge development.* Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.* Responsible for increasing Group, Corporate, F.I.T and Transient Sales. * Revenue Optimization & Implementing Revenue Management Strategies & Tactics.* Developed & implemented sales and marketing plans for various market segments.* Help oversee the breakfast area and report any founds to General Manager.

4555 Las Vegas Blvd N, Las Vegas, Nv 89115

Results-producing Hospitality Professional with proven track record of progressive accomplishments in Hotel Operations and significantly increasing sales and occupancy. As a result, I have helped my previous hotel stay in one of the top tier positions for market share of our competitive set. I was employed full-time as the Assistant General Manager of Nellis Suites at Main Gate, a 168 room All-Suites Hotel. I have progressed to this position from the Front Desk to Sales Manager to Assistant General Manager.My areas of expertise include managing and training employees of all departments, rate and inventory controls, guest servicing, assisted the Director of Sales by increasing conversion ratios of inquiries to bookings and billing issues. • Responsible for all hotel operations in the absence of the General Manager. • Revenue Optimization & Implementing Revenue Management Strategies & Tactics.• Assisted in implementing hotel policies and procedures while maintain a high level of professionalism.• Responsible for recruiting, interviewing, and hiring new staff.• Responsible for conducting safety meetings, implementing training programs, and conduction sexual harassment meetings.• Handled administration of all active direct bill accounts.• Responsible for the safety of our maintenance, housekeeping, and front desk department.• Responsible of maintaining office and hotel general supplies.• Training front desk agent’s sales techniques to increase revenue and occupancy.• Responsible for Managing all Distribution Channels• Billing OTA’s and Corporate accounts.• Negotiate guest room rates.• Ensure guest satisfaction while asking for referrals.• Develop Proposals and Negotiate Contracts.• Assist in all areas of hotel operations including front desk, and housekeeping supervision.• Manager On Duty responsibilities and being available 24/7.

4555 Las Vegas Blvd N, Las Vegas, Nv 89115

• Responsible for increasing Group, Corporate, F.I.T and Transient Sales. • Revenue Optimization & Implementing Revenue Management Strategies & Tactics.• Developed & implemented sales and marketing plans for various market segments.• Training front desk agent’s sales techniques to increase revenue and occupancy.• Arranged for and conducted FAM tours for prospective Corporate Accounts & Groups.• Billing OTA’s and Corporate accounts.• Negotiate guest room rates.• Ensure guest satisfaction while asking for referrals.• Develop Proposals and Negotiate Contracts.• Constant solicitations via outside sales calls, phone calls and emails.• Created marketing materials promoting the hotel.• Manager On Duty responsibilities and being available 24/7.

4555 Las Vegas Blvd N. Las Vegas, Nv 89115

• Managed Front Desk/Guest Service Representatives• Reservations and all duties related to front desk operations.

Pilot Rd, Las Vegas, Nv

Provided information to calling costumers regarding DSL Internet and responsible of making the sale. Motivated and supervised a group of employees to help them keep their sales growing.

East Sahara Ave, Las Vegas, Nv

Chemical decontamination and front line destruction. Conducted Funeral Honor to all veterans and performed the folding and presenting of the American Flag to the next of kin. Responsible for the accomplishment of direct orders given to my platoon squad, and office administration duties assign to me.

Pvt, Chemical Specialist

Chemical decontamination and front line destruction. Conducted Funeral Honor to all veterans and performed the folding and presenting.

Diploma, Massage Therapy/Therapeutic Massage

Activities and Societies: Extra Training on Weekends on actual clients. Massage Therapist Student

High School Diploma, All

Activities and Societies: Hispanic Student Union Club / Administration Office Assistant