Rosa Chang Claro Email and Phone Number
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As the Director of Global Black Belt Sustainability at Microsoft, I help customers achieve their sustainability goals and business outcomes by leveraging cloud technologies and solutions. With over 20 years of global experience in financial services, technology and retail, I have a proven track record of creating and managing customer relationships, delivering value propositions, and driving digital and sustainable transformation across different markets and industries.I am passionate about empowering customers and partners to embrace sustainability and circular economy principles and practices, and to harness the power and potential of cloud services, such as Dynamics 365, Power Platform, and Azure. I am also a co-founder and president of Blossom Inspirations, a fair trade company that invests in artisans, promotes inclusion, culture, and handmade products, and contributes to the social and economic development of communities in Peru and Mexico. I hold multiple certifications in Lean Six Sigma, ITIL, Sustainability, and Microsoft technologies, and I have published several articles and a book on topics related to digital lending, mining, and diversity.
Dynatrace
View- Website:
- microsoft.com
- Employees:
- 10
- Company phone:
- 0124 415 8000
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Director - Strategic Engagement Noam And LatamDynatraceChicago, Il, Us
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Director - Global Black Belt SustainabilityMicrosoft Nov 2022 - PresentRedmond, Washington, Us -
Director Business Value Management - Financial Services / Global Lead For SustainabilityMicrosoft Dec 2019 - Oct 2022Redmond, Washington, UsDevelop and deliver value propositions, quantitative benefits and business outcomes to our clients based on their sustainability journey and business processes that they want to improve with technology.
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Co-Founder & PresidentBlossom Inspirations Mar 2009 - PresentNaperville, Illinois, UsFair Trade Company to pay forward and contribute on circular economy by investing in artisans, promote inclusion, culture, traditions and handmade products. Giving them access to other markets and improving artisans' quality of life and their communities.In 2020, published a bilingual book for kids: "Cuyita wants to know the world", to empower the next generation of women, promote inclusion and biodiversity. -
Customer Engagement Manager For Cloud - PrincipalSap May 2015 - Nov 2019Walldorf, Bw, De• Managed customer relationship and project implementations in the Cloud landscape, which represents ~$40M annual revenue. Supporting the whole cloud customer life-cycle, including onboarding, GO-live and production stage. • Lead teams globally across technical, business disciplines and industries to mitigate risk, optimize Total Cost of Ownership (TCO), ensure project success and are completed on time, on budget, with the highest quality and excellent customer service. • Lead global initiatives of delighting customer, creating success stories, obtaining a 10 rating, as customer engagement manager and customer satisfaction, according to Net Promoter Score methodology -
Senior Financial Services Value AdvisorSap Mar 2013 - Apr 2015Walldorf, Bw, De Developed a digital banking study with 30+ international respondents and analyzed results identifying the top customer issues involving siloed customer data, external social media, limited product offerings and inconsistent customer experience. Created marketing kit including presentations, whitepapers, training, blogs and events in North and Latin America, EMEA and APJ. Sold the first $10M in incremental digital product sales in the first 3 months with a $100M estimated pipeline.
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Senior Value AdvisorSap Sep 2009 - Feb 2013Walldorf, Bw, DeLed the Global Banking Community Best Practice project with 20+ peers allowing knowledge sharing, best practices and financial industry trends. Collaborated with the group to support deal structuring that improved the ranking of the banking vertical from 12th to 2nd of the 26 SAP Industries Sold more than $150M in SAP’s software and services by establishing consultative selling approach and best practices for micro-finance, retail and commercial banking in Latin America. Utilized account planning, value management analysis, technical demonstrations and creation of customer proof points.Led and developed the creation of 20+ customer references that helps to position the value/benefits of SAP solutions globally and across industriesAwarded Key Team Player in 2011, 2012 (High Performance Award in Financial Services in 2012
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Product ManagerGe Capital May 2006 - Sep 2009Norwalk, Ct, UsDesigned, deployed and promoted four different products according to target groups and market competition, resulted in 200% asset portfolio increase and augmented market share growth from 2.3% to 8.5% in 3 years. Enhanced customer experience and value proposition of the mortgage through a gift concept, that focused on GE eco-friendly home products, cross selling with GE divisions. Project accomplished at $0 budget, generated brand awareness and market differentiation in Mexico and later adopted and replicated globally.Procured first corporate alliances with other GE divisions, Microsoft, PwC and AeroMexico customizing offers for their employees and achieved incremental sales volume of USD $50M.Created business requirements and reviewed IT design for a new and friendly online quote portal for broker and customers. This system increased conversion rate by 10%Night on the Town Award for quotation on-line design and implementation – 2008Americas award for creation & incremental sales of Corporate Alliances – 2007 -
Commercial Alliance ManagerAeromexico 2005 - 2006MxNegotiated Aeroflot’s entrance in global Skyteam Alliance, to open new routes between Mexico & Russia. The alliance completed on time in 8 weeks.Augmented destination coverage by combining ground and air transportation offerings, increasing revenue while negotiating publicity costs of $0 for AeroMexico -
Senior Consultant In Due DiligencePricewaterhousecoopers 2003 - 2005GbLed more than 30 analysts for an account receivable cleansing project that billed USD $1.8 million and reduced customers day sale outstanding (DSO), improved collections and reduced bad debt. Managed client relationship on due diligence among automotive, retail, food & beverage, government /public sector and financial services industry. -
Branch ManagerInterbank 1999 - 2001Lima, PeDesigned and deployed the sales strategic plans at branches, interacting with company executives as well as private clients. Achieved deposit, credit cards, trading and mutual funds goals of over 150% several times. -
Treasury AnalystIbm 1995 - 1999Armonk, New York, Ny, UsLed the deployment of American Express Corporate Card improving employee travel experience and expense operating process. Resulted in reduction of reimbursement time and increased liquidity by 15%.
Rosa Chang Claro Skills
Rosa Chang Claro Education Details
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Harvard Business School OnlineAnd Corporate Accountability -
Mit Sloan School Of ManagementBusiness Sustainability Strategy: Technology & Management
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University Of CambridgeCircular Economy And Sustainability Strategies
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Kellogg Executive EducationGeneral
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Harvard UniversityNegotiation Skills
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Incae Business SchoolEcoeffiency For Banking Industry
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Incae Business SchoolSocial & Environmental Risk Analysis
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Tecnológico De MonterreyFinance
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Pontificia Universidad Católica Del PerúBusiness Administration
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School Juan Xxiii
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Sap Session
Frequently Asked Questions about Rosa Chang Claro
What company does Rosa Chang Claro work for?
Rosa Chang Claro works for Dynatrace
What is Rosa Chang Claro's role at the current company?
Rosa Chang Claro's current role is Director - Strategic Engagement NOAM and LATAM.
What is Rosa Chang Claro's email address?
Rosa Chang Claro's email address is rc****@****tesm.mx
What is Rosa Chang Claro's direct phone number?
Rosa Chang Claro's direct phone number is +161024*****
What schools did Rosa Chang Claro attend?
Rosa Chang Claro attended Harvard Business School Online, Mit Sloan School Of Management, University Of Cambridge, Kellogg Executive Education, Harvard University, Incae Business School, Incae Business School, Tecnológico De Monterrey, Pontificia Universidad Católica Del Perú, School Juan Xxiii, Sap Session.
What are some of Rosa Chang Claro's interests?
Rosa Chang Claro has interest in Economic Empowerment, Education, Environment, Poverty Alleviation, Human Rights.
What skills is Rosa Chang Claro known for?
Rosa Chang Claro has skills like Value Proposition, Valuation, Banking, Financial Services, Product Development, Strategic Planning, Mergers And Acquisitions, Analysis, Business Development, Budgets, Crm, Finance.
Who are Rosa Chang Claro's colleagues?
Rosa Chang Claro's colleagues are Bach Q. Ha, Teaf Asiri, Geo Vani, Kahley Blankenship, Sidharth Sabat, Harsh Dood, Ahmed Essid.
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