Rosa Chang Claro Email & Phone Number

Chicago, Il, Us

Redmond, Washington, Us

Redmond, Washington, Us

Develop and deliver value propositions, quantitative benefits and business outcomes to our clients based on their sustainability journey and business processes that they want to improve with technology.

Naperville, Illinois, Us

Fair Trade Company to pay forward and contribute on circular economy by investing in artisans, promote inclusion, culture, traditions and handmade products. Giving them access to other markets and improving artisans' quality of life and their communities.In 2020, published a bilingual book for kids: "Cuyita wants to know the world", to empower the next generation of women, promote inclusion and biodiversity.

Walldorf, Bw, De

• Managed customer relationship and project implementations in the Cloud landscape, which represents ~$40M annual revenue. Supporting the whole cloud customer life-cycle, including onboarding, GO-live and production stage. • Lead teams globally across technical, business disciplines and industries to mitigate risk, optimize Total Cost of Ownership (TCO), ensure project success and are completed on time, on budget, with the highest quality and excellent customer service. • Lead global initiatives of delighting customer, creating success stories, obtaining a 10 rating, as customer engagement manager and customer satisfaction, according to Net Promoter Score methodology

Walldorf, Bw, De

 Developed a digital banking study with 30+ international respondents and analyzed results identifying the top customer issues involving siloed customer data, external social media, limited product offerings and inconsistent customer experience. Created marketing kit including presentations, whitepapers, training, blogs and events in North and Latin America, EMEA and APJ.  Sold the first $10M in incremental digital product sales in the first 3 months with a $100M estimated pipeline.

Walldorf, Bw, De

Led the Global Banking Community Best Practice project with 20+ peers allowing knowledge sharing, best practices and financial industry trends. Collaborated with the group to support deal structuring that improved the ranking of the banking vertical from 12th to 2nd of the 26 SAP Industries Sold more than $150M in SAP’s software and services by establishing consultative selling approach and best practices for micro-finance, retail and commercial banking in Latin America. Utilized account planning, value management analysis, technical demonstrations and creation of customer proof points.Led and developed the creation of 20+ customer references that helps to position the value/benefits of SAP solutions globally and across industriesAwarded Key Team Player in 2011, 2012 (High Performance Award in Financial Services in 2012

Norwalk, Ct, Us

Designed, deployed and promoted four different products according to target groups and market competition, resulted in 200% asset portfolio increase and augmented market share growth from 2.3% to 8.5% in 3 years. Enhanced customer experience and value proposition of the mortgage through a gift concept, that focused on GE eco-friendly home products, cross selling with GE divisions. Project accomplished at $0 budget, generated brand awareness and market differentiation in Mexico and later adopted and replicated globally.Procured first corporate alliances with other GE divisions, Microsoft, PwC and AeroMexico customizing offers for their employees and achieved incremental sales volume of USD $50M.Created business requirements and reviewed IT design for a new and friendly online quote portal for broker and customers. This system increased conversion rate by 10%Night on the Town Award for quotation on-line design and implementation – 2008Americas award for creation & incremental sales of Corporate Alliances – 2007

Mx

Negotiated Aeroflot’s entrance in global Skyteam Alliance, to open new routes between Mexico & Russia. The alliance completed on time in 8 weeks.Augmented destination coverage by combining ground and air transportation offerings, increasing revenue while negotiating publicity costs of $0 for AeroMexico

Gb

Led more than 30 analysts for an account receivable cleansing project that billed USD $1.8 million and reduced customers day sale outstanding (DSO), improved collections and reduced bad debt. Managed client relationship on due diligence among automotive, retail, food & beverage, government /public sector and financial services industry.

Lima, Pe

Designed and deployed the sales strategic plans at branches, interacting with company executives as well as private clients. Achieved deposit, credit cards, trading and mutual funds goals of over 150% several times.

Armonk, New York, Ny, Us

Led the deployment of American Express Corporate Card improving employee travel experience and expense operating process. Resulted in reduction of reimbursement time and increased liquidity by 15%.

Certificate: Leadership, Ethics, And Corporate Accountability

Business Sustainability Strategy: Technology & Management

Circular Economy And Sustainability Strategies

The Customer-Focused Organization: Leading Transformation, Marketing/Marketing Management, General

Negotiation Skills

Certification, Ecoeffiency For Banking Industry

Certification, Social & Environmental Risk Analysis

Master, Finance

Bachelor, Business Administration

Education record

Education record