Rosalind Harris Email and Phone Number

• Assist up to 100 members on a weekly basis with inquiries by conducting thorough investigations.• Research service failures to report to management, identify root cause and recommend resolutions. • Educate prospective members and promote HAP/AHL products as health care coverage of choice.• Process financial transactions for premium payments in person and by mail.• Maintain accuracy of lobby cash through daily reconciliation.

• Audited assigned areas as required by Michigan Gaming Control Board and Federal regulations. • Maintained accurate records in compliance with federal, state, and local laws, regulations, and procedures. • Analyzed daily casino revenue and prepared daily managerial reports. • Prepared exception reports for variances and noncompliance with gaming and state regulations.• Researched, reconciled and resolved all variances occurring in the count room and on table games.

• Investigated and corrected processing errors and communicated with customers as appropriate via phone or email. • Prepared external adjustment forms, entries and correspondence using automated systems. • Applied Federal Reserve Bank Standard Operating Procedures to resolve incoming check adjustment inquiries.• Performed check investigations and corrected errors that occur during the check collection cycle. • Collaborated with various departments to build and maintain productive working relationships. • Researched, analyzed and documented the resolution of problems submitted to improve the quality of operations.

• Provided administrative services to customer base of 83,000 and portfolio size of $2 billion.• Managed relationships included General Motors, Delphi Automotive, BMW, and Baxter Healthcare.• Resolved complex customer issues received via phone, fax, mail and email on a daily basis.• Maintained monthly ACH reports to senior management increasing monthly revenues by $300,000.• Provided amortization schedules, manually calculated early buyouts for vehicles and reconciled client accounts.