Rosalind Harris Email and Phone Number

Lead Analyst – Production Services – Enterprise Testing & Data ManagementMarch 2009 – January 2023* Responsible for the end_to_end support, coordination, scheduling of meetings, etc. of routine Infrastructure Upgrades, Normalization Testing, Datacenter Rotation for over 200 applications monitored in the US Data Centers.* Trained multiple members within my team (Enterprise Test Product Management), Production Services, PM (Project Managers), BA (Business Analyst), QA (Quality Assurance), etc. of the various services provided to Internal and External Clients. That range from in the various Test Regions:* Creating, modifying, and purging accounts* Entering, executing, cancelling orders/trades* Supporting end to end Infrastructure Upgrades, etc.* Communicating reported issues in the Test Regions that will impact Internal/External Client testing* Funding accounts with US and Non-US funds* Directing non team related issues to the correct teams to investigate and follow up on* Provided weekday support for assigned applications where Start of Day Automated scripts were run on selected India Out Holiday’s. * Conducted routine PII (Personal Identified Information) evaluations of selected data in the Test Regions for accounts that may not comply with privacy regulations.* Assisted in Test Region obfuscation efforts cited in the requirements rolled out in multiple phasesSenior Quality Assurance AnalystApril 2007 - March 2009 * Created automated scripts using QTP program, monitored scripts output and created defects where issues were encountered. Maintained open communication with Dev and other team members to resolve reported issues, retest the fixes and closed out defects in a timely manner.* Support upgrades in the Test Region, Production Regions where testing was conducted after hours and on weekends to not impact Internal/External Clients.* Participated in cross training sessions to learn the functionality of multiple applications.