Rolanda Sasser Email & Phone Number

Partner with clients to drive adoption, manage business processes, and grow existing relationships via collaboration. Drive best practices and assist customers in achieving success while identifying opportunities for product expansion.

Lake Mary, Florida, United States

ISO 9001 certified manufacturer, primarily, of stamped and formed assemblies.Provide quotes for customer parts and assemblies while building partnerships with them, vendors, and suppliers.* Generated detailed work instructions in Word, with working hyperlinks, for the sales team and edited complex Excel formulas used in estimating with some exceeding 3000 characters* Collaborated with leadership and staff to define estimating formulas that expedited the quoting process* Developed an Access database for tracking progress of all quotes and encouraged follow up

Lake Mary, Fl

ISO 9001 certified and ISO17025 registered manufacturer of non-contact and contact scanning systems, imaging systems, coordinate measuring machines (CMMs), and computer-aided manufacturing measurement software (CAM2).Establish rapport and lasting relationships with diverse customers with disarming approach and expert knowledge that instills trust, garners enthusiastic referrals, and inspires new product investments. Champion the voice of the customer (VoC) and optimize solutions/services. Collaborate closely with each client to identify needs, recommend solutions, share best practices, and design efficient workflows. Open technology adoption opportunities and renewals by refining solutions to align with each customers’ enterprise system architecture.Consistently exceed client touch point goals. | Frequently assigned to the most difficult cases. | Skillfully manage customer expectations.* Captured/assembled 9 scans at a local gas station to show how Autodesk's products are used in everyday life.* Worked with University of Central Florida to capture the Saturn V rocket; assembled 135 scans.* Selected over more experienced peers to create/execute an operator-friendly program from Excel to CAM2 to finalize the inspection of a complex straightness tolerance on extruded parts. Learned Visual Basic programming.

Tavares, Fl

Largest privately held turnkey baggage handling systems manufacturer in the United States.Led and motivated four employees to peak performance while optimizing layout designs for conveyor systems and developing supporting manuals. Created 3D geometry and collaborated with contractors for building information modeling (BIM). Oversaw installations; prepared customer drawings, obtained engineering approvals, and coordinated logistics. Tested new software prior to implementation. Trained and supported coworkers/employees as the company’s AutoCAD and Excel guru; promoted use of 3D technologies. Performed root cause analysis and quickly resolved customer issues while streamlining processes.Played key leadership role during $24 million installation at Philadelphia International Airport (PHL). Directed designers and drafters while finalizing customer and installation drawings of 8,000-foot conveyor system. Maintained similar authority during $16 million, 6,400-foot conveyor instillation at George Bush Intercontinental Airport (IAH).* Improved ISO compliance by creating work instructions and standard operating procedures (SOPs).* Boosted productivity by showing users how to customize AutoCAD’s tool palette interface for easier use. Developed written tutorials and built user archive of dynamic blocks/features.* Significantly improved bill of material (BOM) efficiency and accuracy, and streamlined 2D drawings, by generating dynamic blocks used to autoextract an AutoCAD drawing’s BOM. Added system capabilities to function like Inventor and Revit.

Jacksonville, Fl

One of the largest for-profit educators in the United States before it closed in 2016, with 130+ campuses nationwide.Managed 9 instructors while administering the Computer Drafting & Design (CDD) program for 250+ students. Ensured instruction and lab experiences positioned students for workplace success. Provided instruction on AutoCAD, Mechanical Desktop, Inventor, and MS Office.* Won multiple Employee of the Month Awards: Improved course quality/planning and tracking of student progress by co-authoring Instructor’s Handbook and developing custom database.

Jacksonville, Fl

Turnkey package handling systems manufacturer located in Florida.Managed a staff of three (3) and oversaw contractors to meet customer requirements and deadlines for package handling/conveyor systems projects.* Responsible for the design of the conveyor system installed in the new Miami UPS building

Chesapeake, Va

Engineering service company providing manufactured parts, designs, problem identification, and solutions for large companies across the country.Developed work instructions and quality processes for manufactured products. Interpreted specifications for manufacturing and inspection. Determined First Article Inspection (FAI) items during the manufacturing process.* Worked with a team to reduce manufacturing time by 30+ seconds per part by developing specialty fixtures and tools for the finalized manufacturing of Harley Davidson motorcycle carburetors.

Chesapeake, Va

Manufacturer of highly precise specialty machining centers for forging, milling, and cutting of metals and composite materials world-wide.Programmed CNC equipment, occasionally incorporating a Renishaw probe for machining measurements, to showcase cutting of composite materials during customer buyoff. Created drawings and specifications. Provided special process engineering for unique part development.* Successfully programmed and demonstrated the cutting of innovative fiberglass/carbon core with no dust on the trailing edge of the wing where it meets the fuselage for Lockheed Martin Skunkworks* Successfully programmed and demonstrated the cutting of paper nomex core with no dust of the Apache helicopter blade for Boeing Mesa.* Successfully finalized programming and demonstrated the trimming of a pickup truck’s tailgate composed of lightly cured, continuous fiberglass-resin composites for Automotive Composite Consortium (ACC).

An ISO9001 registered company manufacturing a complete quality line of gas pressure equipment, flow control apparatus and delivery systems for worldwide medical, industrial, and Specialty Gas applications, as well as distribution equipment for laser materials processing.Created and modified manufacturing and assembly prints

Chesapeake, Va

Created and modified manufacturing and assembly prints for crankshaft milling machines and 6-axis tangential blade ultrasonic cutting machines with vacuum table mounting system

Bs, Mechanical Engineering Technology

Activities and Societies: Passed the FE/EIT 04/2007 Courses Included: Design of Machine Elements, Fluid Mechanics, Thermodynamics, Thermal.

As, Drafting & Design

Graduated with Honors