Anthony Miller Email & Phone Number

Indianapolis, Indiana, United States

• Secured a stellar G2 score of 99 in "Quality of Support," solidifying the team's position as industry leaders in event management software—achievement reflects a dedication to excellence.
• Successfully managed relationships with third-party vendors, facilitating productive discussions aimed at improving joint functionality—approach enhanced synergy with external partners, contributing to overall.
• Introduced a comprehensive testing plan post-release, resulting in the identification and prompt resolution of bugs—approach safeguarded CSAT score, ensuring a consistently positive customer experience after each.
• Established specialized support roles, fostering a revenue stream led by support consultants, transitioning company to a Product-Led Growth model, where freemium trials drove customer adoption of the paid software.
• Pioneered the development of robust policies and procedures, enhancing efficiency across escalations, cross-functional teamwork, new sales initiatives, and customer relationship management, fostering a cohesive.

Indianapolis, Indiana, United States

 Spearheaded the growth of the team from 8 to 25 personnel by strategically recruiting engineers across diverse locations, including the U.S., Turkey, and New Zealand, enabling a robust 24/7 support model, spanning four continents. Achieved and sustained a remarkable 98% customer satisfaction rating for over two years, underscoring a commitment to.

Leading a 17 person team responsible for supporting the largest debt collection agencies and hospitals in the world. Our team supports a multitude of products including the Ontario Systems Contact Savvy 2.0 dialing platform, GC Dialer, Signature IVR, VoiceTrack system, WebRTC, Payment Services, and anything related to the Amazon Web Services hosted portion.

* Responsible for creation and support of all Enable formats.* Loaded all new software and system updates.* Created and implemented new workflow for accounts in the system.* Wrote, maintained and implemented new reports, logic blocks, letters, event tactics and night jobs.* Advised on new dialing campaigns and implemented new strategies.* Fixed low level.

* Provided clients with detailed resolution information and explanation via verbal (telephone) and written (e-mail) communications. * Managed the National Account's FACS team, as well as the Telephony support team.* Professionally conducted internal training sessions * Escalated pertinent client problems in priority or to appropriate management personnel *.

98J: Electronic Intelligence Interceptor & AnalystMajor Duties: The electronics intelligence (ELINT) interceptor/ analyst performs and supervises detection, acquisition, location, identification, exploitation, and reporting of foreign ELINT at division, corps, and echelon above corps (EAC). Performs collection management.

Fort Lewis, WA

* Responsible for the training and supervision of twenty people. * Responsible for the creation of the standard operating procedure for the Advanced Electronic Processing Dissemination System, used Army wide. * Maintained and managed a forty account intranet. Established accounts; maintained security; assigned workgroups. * Performed the troubleshooting.