Client: Delta AirlinesJob Highlights: •Lead Business Analyst supporting Delta’s Mobile Application “Fly Delta”•Analyze customer complaints and Incidents logged in Service Now by utilizing analytical tools such as tea leaf and sumo logic to assess customer impact •Log defects in Version One/QC to track and communicate assignments to relevant teams for resolution •Conduct Defect Meetings as needed with Business and QA teams to assign severity and priority for defects•Collaborate with distributed Scrum Teams spread across the globe working in different time zones•Generate reports/metrics utilizing analytical tools such as Omniture, and Firebase as per management requests•Support release management activities (RFC Creation till closure) by using Service Now•Follow up on defects with Agile team until User Stories are completed and tested to ensure it is fixed for the targeted release •Publish content changes in “Fly Delta” mobile application using Adobe Experience Manager (AEM) on requirement basis from business

Client: Cigna Insurance CompanyJob Highlights: •Reviewed/triaged error assignments sent by the IFP Operations Manager to conduct root cause analysis and route to the appropriate teams for resolution •Performed root cause analysis on all new errors (Errored out customer XML’s from production) assigned to determine if they are Technical or Business issues•Identified assigned team(s) based on root cause analysis, both long term and short term owners. •Determined if a manual work around can be executed to resolve the error. If not, routed all errors for each day to the assigned teams (Prod support, Service Operations, Cigna Business team) including expectations of resolution timing/SLA•Partnered with business production support teams to create Production/IMS tickets in HPSM•Followed up with the Dev team for fixes as needed and have QA teams retest the defects and close the same after owner demos.•Validated if all errors are being resolved within the specified SLA. Ensured test results are matched with the requirements/mapping documents•Utilized Oxygen XML tool, Rally, ALM , HPSM, Soap UI, SQL

Client: Travelers Insurance Job Highlights: •Worked on various applications in the Personal Lines Auto and Premium Audit Business lines•As a member of the Scrum team, followed a Scaled Agile Framework (SAFe)•As Lead Business/QA Analyst on Premium Audit application, participated in Sprint Planning & Backlog Feature prioritization sessions, developed User Stories in Rally, performed Story-point assignments & task estimation, conducted product feature walk-throughs, Led Product Demonstrations and Coordinated User Acceptance•Managed Client communications/coordination and test planning and execution with onsite/offshore teams. •Developed test plans/scripts, assigned test cases and planned and managed overall testing activities with offshore team. Utilized HP Quality Center Tool (ALM) as defect tracking tool on the project.

Client: MassMutual Insurance Job Highlights: •Worked on the IT service management (ITSM Program which consisted of several tracks to achieve the ITSM business outcomes through the implementation of a unified platform, and the Cloud Computing program which sought to standardize, automate and provision new infrastructure applications and services in minutes.•Managed Client communications/coordination, business requirement gathering and test planning and execution with onsite/offshore teams. •Led and supported User Acceptance Testing (UAT) •Served as Single point of contact for Clients, Project Managers, Testing team, Development team for managing testing activities and resolution of any outstanding issues.

Client: Travelers Insurance Job Highlights: •Led the planning and coordination of User Acceptance Testing (UAT) activities for various releases•Coordinated testing activities with offshore team•Supported User Acceptance Testing for enhancement releases for Auto, Master Pac and Umbrella policies for the “Select” Market for Small Business •Generated Reports and Graphs for testing metrics using Quality Center•Actively participated in post-release root cause analysis sessions to improve quality

Job Highlights: •Performed QA testing for various “Webster Online” enhancement releases on all aspects of Personal and Small Business functionality. •Involved in security and disaster recovery testing•Participated in defect escape analysis after releases to improve QA processes•Performed Browser Compatibility testing, link testing, System Testing, Smoke Testing, Functional Testing, End-To-End Testing, Database Testing and User Acceptance Testing support to ensure quality of releases•Executed basic SQL’s to setup test data and verify results.