Rose Anzures Email & Phone Number

• Engage with customers using Intercom to answer a variety of Support and Strategy related questions, exceeding our standard SLA in all cases.
• Analyze customer data and business goals to present the value of Hurdlr, upselling many to convert to either paid or higher version Hurdlr contracts, increasing the company’s NRR.
• Debug various software and integration issues, and used Trello to present data on these issues to our Engineering team.
• Onboard enterprise customers, providing training and tailoring solutions to meet their business needs.
• Create enablement resources such as videos and online articles, empowering customers to accomplish their goals via self-service tools.

Washington D.C. Metro Area

• Acted as strategic advisor of internal teams, providing financial best practices and guidance on software utilization/configuration to accomplish the desired outcomes of various business units.
• Trained over 10 staff members on the use of key software (Intacct and ORDIV) to ensure consistency in platform usage and a high level of proficiency.
• Project managed a migration of over 10 years’ worth of files/documents into SharePoint, presenting key project milestones and timelines to senior members of the leadership team.
• Aggregated all relevant data points on yearly program performance in the annual Year End Report, presenting data in a visually pleasing way to communicate to stakeholders the impact of the program.
• Planned and implemented large scale two-day virtual Zoom conference within a 6 week timeline, receiving a 100% CSAT satisfaction from all high-profile attendees (Saudi Arabian exchange alumni).Continued exceeding.

Washington, District Of Columbia

• Built out an intern management program which decreased the onboarding time for interns, and increased the efficiency of their output.
• Ensured that all technology was setup appropriately in advance of meetings for executive stakeholders, facilitating meetings with a high level of impact.
• Arranged over 30 Zoom and in-person trainings on budget management, expense reconciliation, and SharePoint organization to help stakeholders accomplish their business goals.
• Ensured accurate and timely oversight of the entire program budget from start to finish of the program, completing all items within their appropriate deadlines.

Baltimore, Maryland Area

• Managed internal data tracking systems (such as Salesforce and ORDIV) to record host organization communication, vendor payment, and daily operational activities, increasing accuracy by 20%.
• Researched up to 4 program proposals a month, and presented the data using Excel to supervisors to collect their feedback.
• Met a schedule of tight deadlines as I supported Professional Exchanges Program team with research on programs and preparation of documents for international groups, workshops, and conferences.

Towson University

• Promoted ISA and other divisions on-and-off campus.
• Demonstrated knowledge of different study abroad programs/countries ISA offers.
• Facilitated information tables on campus to attract new students to ISA programs.
• Used Instagram to advertise studying abroad and ISA information.
• Presented to a variety of audiences about the benefits of studying abroad.

Towson, Maryland

• Guided employers and students with Career Center resources such as Handshake, website, and in-office services.
• Trained new employees on how to successfully communicate with employers and students, navigate Handshake, and arrange Counselor’s appointments through Microsoft Outlook to uphold the Career Centers’ reputation as an.
• Managed students and employers accounts in Handshake by editing user information, updating employers’ job opportunities, and providing excellent customer service to those seeking help or when troubleshooting problems.
• Entered job reporting data into Microsoft Excel and the web database and complete other data management tasks to manage various student and employers’ information.
• Implemented a professional development program for Student Assistants consisting of bi-weekly one-on-one training through mock interviews, resume/cover letter reviews, career planning, etc.

Washington D.C. Metro Area

• Implemented an Event Tool Kit for Atlas Corps Fellows’ referral for coordinating events in different cities in the U.S. such as Chicago, Seattle, New York, Boston, San Francisco, and Washington D.C.
• Identified and built relationships with prospective Host Organizations across the U.S. through research, emails, cold calls, and attending events.
• Provided exceptional customer service to current and prospective Host Organization through email or telephone responses; effectively communicating the process, next steps and timeline of Fellow selection.
• Maintained accurate Salesforce records of customer calls for future knowledge of communication.