Technical Support Manager
Tampa, Fl
• Certified and experienced IT Professional - Microsoft, Novell, & various proprietary applications• Tier 1, 2, & 3 Call Center Management - demonstrated capacity to provide on-demand management and technical support services• Procedural Process Management-adept at implementing and maintaining detailed procedural processes that provide self-sufficiency to the end user• Resource Management - planning, hiring, staffing, scheduling & allocation• Proven Support Manager -… Show more • Certified and experienced IT Professional - Microsoft, Novell, & various proprietary applications• Tier 1, 2, & 3 Call Center Management - demonstrated capacity to provide on-demand management and technical support services• Procedural Process Management-adept at implementing and maintaining detailed procedural processes that provide self-sufficiency to the end user• Resource Management - planning, hiring, staffing, scheduling & allocation• Proven Support Manager - Corporate, academic, and clinical areas of expertise • Enhanced the level of customer support and feedback; obtained an increased attitude of trust and team collaboration Show less