Rose Mae Geronimo Email & Phone Number

San Francisco, California, United States

• Projected managed the development of comprehensive lesson plans and implemented diverse training techniques that focused on adult learning principles.
• Facilitated advanced-level courses to improve the skill set of domestic and international Clinical Operations employees, fostering a culture of continuous improvement and professional development.
• Spearheaded the collaboration with Systems Engineering to enhance software, resulting in a 15% increase in operational efficiency.
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• Redefined cross-departmental communication, ensuring seamless integration between Clinical Operations and Quality Assurance departments.
• Proficiency with e-learning Learning Management Systems, Docebo, and authoring tools: Articulate Storyline and Adobe Captivate. Show less

San Francisco, California, United States

• Addressed patent and client inquiries, resolving disputes with effective problem-solving skills.
• Handled internal and external calls, ensuring HIPAA compliance in information collection and documentation.
• Developed tailored improvement plans for Cardiac Technicians, boosting productivity.
• Conducted weekly coaching sessions with Cardiac Technicians, ensuring protocol adherence and ongoing training.
• Maintained overall productivity quotas on databases such as: Salesforce,… Show more
• Maintained overall productivity quotas on databases such as: Salesforce, Splunk, Tableau, and Excel. Show less

San Francisco, California, United States

• Led team of Cardiac Technicians, ensuring smooth operations and high-quality output.
• Interpreted and reported ECG strips accurately in a fast-paced environment.
• Conducted comprehensive quality assurance checks on medical reports, ensuring accuracy.
• Communicated critical findings to medical professionals effectively.
• Proactively gathered follow-up information from patients via phone

• Recorded customer concerns in the Dealer Management System (DMS), ensuring data integrity and streamlined service intake and overall client experience.
• Pioneered a new customer feedback system, capturing valuable insights that led to an improvement in overall customer service experience and customer retention.
• Enhanced customer satisfaction by providing timely updates on vehicle status and managing communications efficiently.
• Implemented a systematic approach to monitor fleet age,… Show more
• Implemented a systematic approach to monitor fleet age, reducing vehicle downtime and optimizing efficiency.
• Managed a diverse team of 10 employees, fostering an inclusive environment that encouraged collaboration and innovation. Show less

• Collaborated with Operations Department to streamline home delivery, reducing delivery time, and improving customer experience.
• Executed marketing campaigns, increasing demo drive appointments and driving sales growth.
• Enhanced customer engagement, improving satisfaction scores through personalized follow-ups and proactive service.

• Proficiently executed STAT and routine pediatric/12-lead/15-lead ECGs with precision and attention to detail.
• Interpreted ECG, promptly identifying and reporting critical results to healthcare providers.
• Played a key role in assisting with the administration of cardiac stress testing, both for exercise and pharmacological stress testing, while maintaining accurate records of patients' vital signs.
• Demonstrated efficiency in providing ECG analysis, showcasing a high level of… Show more
• Demonstrated efficiency in providing ECG analysis, showcasing a high level of accuracy in interpreting cardiac rhythms and dysrhythmias. Show less

Mountain View, California, United States

• Effectively recognized abnormal cardiac rhythms to aid clinicians during the development of patient’s treatment plans for optimal care.
• Contributed application feedback regarding integration updates of various components in the editing tool and provided suggestions to cardiac software development team.
• Worked closely with elite accounts utilizing their editing platforms to log cardiac findings for at least 200 patients.

South San Francisco, California, United States

• Collaborated with the Clinical Manager in establishing and implementing quality patient care to improve quality metric standards to meet the client and patient’s expectations.
• Participated in the development and implementation of standard operating procedures.
• Defined and articulated business rules required for data accuracy and consistency.
• Facilitated software and process training for new and current employees.
• Proactively evaluated the need for capacity to… Show more
• Proactively evaluated the need for capacity to complete critical tasks and managed cardiac technician’s responsibilities and system permissions.

South San Francisco, California, United States

• Exhibited organizational and documentation skills by handling large volumes of confidential information such as client records and legal documents.
• Collected data for QA, executed quality initiatives and prepared periodic reports, as defined. Handled escalations and complaints as needed.
• Identified and resolved ECG data quality issues during and post monitoring.
• Assisted with clinical questions from Healthcare Facilities and patients, as needed.
• Developed a… Show more
• Developed a collaborative relationship with internal and external associates to facilitate the accomplishment of business goals with both internal and external customers Show less

South San Francisco, California, United States

• Performed analysis of ECG data from SEEQ monitor to create a report for the physician’s office.
• Identified irregularities in the patient’s cardiac rhythm and utilized knowledge of cardiac rhythms to verify arrhythmia(s) detected during wear time.
• Completed all required training, while staying up to date on developing clinical knowledge, specifically ECG rhythm interpretation.
• Followed all company, HIPAA, and Medicare policy and procedures.

San Francisco, CA

Walnut Creek, CA

• Conducted in-depth analysis of product movement and implemented strategic changes to the sales floor layout, creating a new floorplan that showcases a diverse range of products to captivate and inspire customers during.
• Strategically planned and efficiently executed daily workload to achieve visual merchandising objectives, exceed sales targets, and enhance guest engagement through personalized interactions.
• Acquired valuable marketing and sales expertise… Show more
• Acquired valuable marketing and sales expertise through promoting special offers, articulating company policies, closing sales transactions, and adeptly catering to individual customer requirements.
• Provided expert guidance to customers, facilitating the process of discovering and achieving their desired home aesthetic through tailored recommendations and personalized assistance. Show less

Bay Area, CA

• Conducted and audited inventory items, including pharmaceuticals, medical devices, and clinical supplies.
• Completed inventory audits within a timeframe of 4-6 hours, with flexibility for longer durations based on location size and inventory volume.
• Coordinated pre-inventory calls with healthcare clients, identifying stock locations within medical facilities.
• Collaborated with healthcare staff to ensure efficient audit logistics and accurate inventory counts.

• Enhanced store layout and visual merchandising by effectively managing floor moves, merchandise displays, and implementing innovative merchandising concepts to drive sales and enhance the overall customer experience.
• Focused on maintaining and organizing the selling floor, recovery, fitting rooms, sizing, and other areas of store operations.
• Maintained compliance with standards, updating signage, ensuring accurate ticketing, and supporting staffing and training initiatives under… Show more
• Maintained compliance with standards, updating signage, ensuring accurate ticketing, and supporting staffing and training initiatives under the guidance of the Store Manager.
• Demonstrated leadership as a role model for store associates, reinforcing company Core Values, building strong teams, and driving business results.
• Skilled in monitoring daily sales performance, providing guidance to receiving team associates, coordinating sales promotions, and ensuring accurate pricing of merchandise. Show less

Psychology

Biotechnology