Rose Mae Geronimo Email & Phone Number

San Francisco, California, United States

• Projected managed the development of comprehensive lesson plans and implemented diverse training techniques that focused on adult learning principles.• Facilitated advanced-level courses to improve the skill set of domestic and international Clinical Operations employees, fostering a culture of continuous improvement and professional development.• Spearheaded the collaboration with Systems Engineering to enhance software, resulting in a 15% increase in operational efficiency.•… Show more • Projected managed the development of comprehensive lesson plans and implemented diverse training techniques that focused on adult learning principles.• Facilitated advanced-level courses to improve the skill set of domestic and international Clinical Operations employees, fostering a culture of continuous improvement and professional development.• Spearheaded the collaboration with Systems Engineering to enhance software, resulting in a 15% increase in operational efficiency.• Redefined cross-departmental communication, ensuring seamless integration between Clinical Operations and Quality Assurance departments.• Proficiency with e-learning Learning Management Systems, Docebo, and authoring tools: Articulate Storyline and Adobe Captivate. Show less

San Francisco, California, United States

• Addressed patent and client inquiries, resolving disputes with effective problem-solving skills. • Handled internal and external calls, ensuring HIPAA compliance in information collection and documentation. • Developed tailored improvement plans for Cardiac Technicians, boosting productivity. • Conducted weekly coaching sessions with Cardiac Technicians, ensuring protocol adherence and ongoing training. • Maintained overall productivity quotas on databases such as: Salesforce,… Show more • Addressed patent and client inquiries, resolving disputes with effective problem-solving skills. • Handled internal and external calls, ensuring HIPAA compliance in information collection and documentation. • Developed tailored improvement plans for Cardiac Technicians, boosting productivity. • Conducted weekly coaching sessions with Cardiac Technicians, ensuring protocol adherence and ongoing training. • Maintained overall productivity quotas on databases such as: Salesforce, Splunk, Tableau, and Excel. Show less

San Francisco, California, United States

• Led team of Cardiac Technicians, ensuring smooth operations and high-quality output. • Interpreted and reported ECG strips accurately in a fast-paced environment. • Conducted comprehensive quality assurance checks on medical reports, ensuring accuracy. • Communicated critical findings to medical professionals effectively. • Proactively gathered follow-up information from patients via phone

• Recorded customer concerns in the Dealer Management System (DMS), ensuring data integrity and streamlined service intake and overall client experience.• Pioneered a new customer feedback system, capturing valuable insights that led to an improvement in overall customer service experience and customer retention.• Enhanced customer satisfaction by providing timely updates on vehicle status and managing communications efficiently.• Implemented a systematic approach to monitor fleet age,… Show more • Recorded customer concerns in the Dealer Management System (DMS), ensuring data integrity and streamlined service intake and overall client experience.• Pioneered a new customer feedback system, capturing valuable insights that led to an improvement in overall customer service experience and customer retention.• Enhanced customer satisfaction by providing timely updates on vehicle status and managing communications efficiently.• Implemented a systematic approach to monitor fleet age, reducing vehicle downtime and optimizing efficiency.• Managed a diverse team of 10 employees, fostering an inclusive environment that encouraged collaboration and innovation. Show less

• Collaborated with Operations Department to streamline home delivery, reducing delivery time, and improving customer experience. • Executed marketing campaigns, increasing demo drive appointments and driving sales growth. • Enhanced customer engagement, improving satisfaction scores through personalized follow-ups and proactive service.

• Proficiently executed STAT and routine pediatric/12-lead/15-lead ECGs with precision and attention to detail.• Interpreted ECG, promptly identifying and reporting critical results to healthcare providers.• Played a key role in assisting with the administration of cardiac stress testing, both for exercise and pharmacological stress testing, while maintaining accurate records of patients' vital signs.• Demonstrated efficiency in providing ECG analysis, showcasing a high level of… Show more • Proficiently executed STAT and routine pediatric/12-lead/15-lead ECGs with precision and attention to detail.• Interpreted ECG, promptly identifying and reporting critical results to healthcare providers.• Played a key role in assisting with the administration of cardiac stress testing, both for exercise and pharmacological stress testing, while maintaining accurate records of patients' vital signs.• Demonstrated efficiency in providing ECG analysis, showcasing a high level of accuracy in interpreting cardiac rhythms and dysrhythmias. Show less

Mountain View, California, United States

• Effectively recognized abnormal cardiac rhythms to aid clinicians during the development of patient’s treatment plans for optimal care.• Contributed application feedback regarding integration updates of various components in the editing tool and provided suggestions to cardiac software development team.• Worked closely with elite accounts utilizing their editing platforms to log cardiac findings for at least 200 patients.

South San Francisco, California, United States

• Collaborated with the Clinical Manager in establishing and implementing quality patient care to improve quality metric standards to meet the client and patient’s expectations. • Participated in the development and implementation of standard operating procedures. • Defined and articulated business rules required for data accuracy and consistency. • Facilitated software and process training for new and current employees. • Proactively evaluated the need for capacity to… Show more • Collaborated with the Clinical Manager in establishing and implementing quality patient care to improve quality metric standards to meet the client and patient’s expectations. • Participated in the development and implementation of standard operating procedures. • Defined and articulated business rules required for data accuracy and consistency. • Facilitated software and process training for new and current employees. • Proactively evaluated the need for capacity to complete critical tasks and managed cardiac technician’s responsibilities and system permissions. • Provided on-going staff developmental feedback and evaluations for 15 direct reportees. Show less

South San Francisco, California, United States

• Exhibited organizational and documentation skills by handling large volumes of confidential information such as client records and legal documents. • Collected data for QA, executed quality initiatives and prepared periodic reports, as defined. Handled escalations and complaints as needed. • Identified and resolved ECG data quality issues during and post monitoring. • Assisted with clinical questions from Healthcare Facilities and patients, as needed. • Developed a… Show more • Exhibited organizational and documentation skills by handling large volumes of confidential information such as client records and legal documents. • Collected data for QA, executed quality initiatives and prepared periodic reports, as defined. Handled escalations and complaints as needed. • Identified and resolved ECG data quality issues during and post monitoring. • Assisted with clinical questions from Healthcare Facilities and patients, as needed. • Developed a collaborative relationship with internal and external associates to facilitate the accomplishment of business goals with both internal and external customers Show less

South San Francisco, California, United States

• Performed analysis of ECG data from SEEQ monitor to create a report for the physician’s office. • Identified irregularities in the patient’s cardiac rhythm and utilized knowledge of cardiac rhythms to verify arrhythmia(s) detected during wear time. • Completed all required training, while staying up to date on developing clinical knowledge, specifically ECG rhythm interpretation. • Followed all company, HIPAA, and Medicare policy and procedures.

San Francisco, Ca

Walnut Creek, Ca

• Conducted in-depth analysis of product movement and implemented strategic changes to the sales floor layout, creating a new floorplan that showcases a diverse range of products to captivate and inspire customers during their shopping journey.• Strategically planned and efficiently executed daily workload to achieve visual merchandising objectives, exceed sales targets, and enhance guest engagement through personalized interactions.• Acquired valuable marketing and sales expertise… Show more • Conducted in-depth analysis of product movement and implemented strategic changes to the sales floor layout, creating a new floorplan that showcases a diverse range of products to captivate and inspire customers during their shopping journey.• Strategically planned and efficiently executed daily workload to achieve visual merchandising objectives, exceed sales targets, and enhance guest engagement through personalized interactions.• Acquired valuable marketing and sales expertise through promoting special offers, articulating company policies, closing sales transactions, and adeptly catering to individual customer requirements.• Provided expert guidance to customers, facilitating the process of discovering and achieving their desired home aesthetic through tailored recommendations and personalized assistance. Show less

Bay Area, Ca

• Conducted and audited inventory items, including pharmaceuticals, medical devices, and clinical supplies.• Completed inventory audits within a timeframe of 4-6 hours, with flexibility for longer durations based on location size and inventory volume.• Coordinated pre-inventory calls with healthcare clients, identifying stock locations within medical facilities.• Collaborated with healthcare staff to ensure efficient audit logistics and accurate inventory counts.

• Enhanced store layout and visual merchandising by effectively managing floor moves, merchandise displays, and implementing innovative merchandising concepts to drive sales and enhance the overall customer experience.• Focused on maintaining and organizing the selling floor, recovery, fitting rooms, sizing, and other areas of store operations. • Maintained compliance with standards, updating signage, ensuring accurate ticketing, and supporting staffing and training initiatives under… Show more • Enhanced store layout and visual merchandising by effectively managing floor moves, merchandise displays, and implementing innovative merchandising concepts to drive sales and enhance the overall customer experience.• Focused on maintaining and organizing the selling floor, recovery, fitting rooms, sizing, and other areas of store operations. • Maintained compliance with standards, updating signage, ensuring accurate ticketing, and supporting staffing and training initiatives under the guidance of the Store Manager.• Demonstrated leadership as a role model for store associates, reinforcing company Core Values, building strong teams, and driving business results. • Skilled in monitoring daily sales performance, providing guidance to receiving team associates, coordinating sales promotions, and ensuring accurate pricing of merchandise. Show less

Psychology

Biotechnology