Rosemarie Gross Email & Phone Number

Bala Cynwyd, Pennsylvania

Cranbury, New Jersey & Langhorne Pa

I have worked for Lenox on a part time basis for over 21 years. I have done everything from running a registers, handling returns, closing registers, supervising employees, training new personnel, updating inventory, tagging & moving stock to the floor and provding excellent customer service.

Client: ProSight Specialty InsuranceProject Manager• Coordinating revision of legacy COBOL Reporting programs.• Provides management with status of on-going development.Client: MillimanBusiness AnalystIdentifies & documents requirements. Performs Quality Assurance testing. Coordinated & documented systems issues & enhancements.• Documented Business requirements for the Litigation management system.• Documented user issues and enhancements.• Identified & documented system issues during system testing.Client: ACE Insurance – ACE USA/CRS/Westchester Senior Business Analyst / Help Desk SupportIdentifies and documents requirements. Performs & manages user testing. Provides Project Management support as needed.• Created documentation and reports to management on status of project. • Coordinated & managed the development of new and revised Policy forms for the USA, CRS & Westchester Divisions at ACE.• Performed & documented systems testing. Also managed the Business User testing and coordinated system releases.• Coordinated communication between different systems departments in regards to new development and operational issues. • Conducted meetings to gather requirements on Business and Technical issues.• Managed & mentored a Business Analyst team.• Provided training on new enhancements.• Coordinated & scheduled new enhancement & systems issues on a quarterly basis.

Cranbury, New Jersey

Client : CNA InsuranceBusiness AnalystIdentifies and documents requirements. Provides Project Management support as needed.• Creates documentation and reports to management on status of project. • Identified Gap Analysis between the current Not For Profit Software and the newly developed Not For Profit software.• Develops and coordinates plans with technical personnel.• Coordinates communication between different systems departments in regards to new development and operational issues. • Conducts meetings to gather requirements on Business and Technical issues.

Greater Philadelphia Area

Client: ACE Insurance – ACE Risk ManagementBusiness Analyst / Help Desk SupportIdentifies and documents requirements. Provides Help Desk support for the ACE Risk Management line of business. Possesses general understanding in the areas of application programming.• Supports and document Help desk calls and provides details for the technical team for second tier support.• Creates documentation and reports to management on status of all operational issues. • Develops and coordinates plans to test business requirements during systems testing and quality assurance testing.• Coordinates communication between different systems departments in regards to new development and operational issues. • Conducts meetings to gather requirements on systems related issues and for statuses on existing issues. Documented and reported statuses on all issues to upper management on a weekly basis.• Created & performed Performance testing for ACES application as well as no harm testing.

Identifies and documents requirements for client and developers. Performs training on current software. · Gathered and documented client requirements for their Homeowner’s line of business. Communicated results to technical team.· Created screen mockups for both client and developers.· Provided help desk support by analyzing problems and writing up technical specifications for the Technical team.· Conceptualized and designed training materials and performed training for the Dwelling Fire line of business at client’s site.· Created test cases and performed quality control testing on software.· Analyzed the current system in a group environment to enhance current functionality and identified functional gaps in the current software.

Identifies and documents requirements for client and developers. Performs training on current software. · Gathered and documented client requirements for their Homeowner’s line of business. Communicated results to technical team.· Created screen mockups for both client and developers.· Provided help desk support by analyzing problems and writing up technical specifications for the Technical team.· Conceptualized and designed training materials and performed training for the Dwelling Fire line of business at client’s site.· Created test cases and performed quality control testing on software.· Analyzed the current system in a group environment to enhance current functionality and identified functional gaps in the current software.

· Enhanced and maintained a comprehensive Lotus Notes database of interactive insurance forms for the Marine line of business.· Responsible for maintaining & enhancing a claims system for personnel countrywide, including development of testing plans, user documentation, and user training program.· Worked with the Home Office Claims & Underwriting personnel to define requirements for enhancements and problem solving in order to create customer satisfaction.· Developed user documentation for Claims & Underwriting, which lead to increased user productivity.· Created screen designs for Internet quote system.· Testing team member that developed & tested Internet quote system.· Enhanced & launched a Lotus Notes policy processing system for the Marine division countrywide decreasing operational costs by 50%.· Upgraded computer hardware & software company wide as part of an installation team.

Certificate, Project Management

Completed Project Management Certificate. Then onto studying for the national PMP exam.

B.S Information Systems Minor In Business Administration, Information Systems

Academic, Computers