Rosemarie Gross Email & Phone Number

Bala Cynwyd, Pennsylvania

Cranbury, New Jersey & Langhorne PA

I have worked for Lenox on a part time basis for over 21 years. I have done everything from running a registers, handling returns, closing registers, supervising employees, training new personnel, updating inventory, tagging & moving stock to the floor and provding excellent customer service.

• Client: ProSight Specialty InsuranceProject Manager
• Coordinating revision of legacy COBOL Reporting programs.
• Provides management with status of on-going development.Client: MillimanBusiness AnalystIdentifies & documents requirements. Performs Quality Assurance testing. Coordinated & documented systems issues & enhancements.
• Documented Business requirements for the Litigation management system.
• Documented user issues and enhancements.
• Identified & documented system issues during system testing.Client: ACE Insurance – ACE USA/CRS/Westchester Senior Business Analyst / Help Desk SupportIdentifies and documents requirements. Performs & manages user.

Cranbury, New Jersey

• Client: CNA InsuranceBusiness AnalystIdentifies and documents requirements. Provides Project Management support as needed.
• Creates documentation and reports to management on status of project.
• Identified Gap Analysis between the current Not For Profit Software and the newly developed Not For Profit software.
• Develops and coordinates plans with technical personnel.
• Coordinates communication between different systems departments in regards to new development and operational issues.
• Conducts meetings to gather requirements on Business and Technical issues.

Greater Philadelphia Area

• Client: ACE Insurance – ACE Risk ManagementBusiness Analyst / Help Desk SupportIdentifies and documents requirements. Provides Help Desk support for the ACE Risk Management line of business. Possesses general.
• Supports and document Help desk calls and provides details for the technical team for second tier support.
• Creates documentation and reports to management on status of all operational issues.
• Develops and coordinates plans to test business requirements during systems testing and quality assurance testing.
• Coordinates communication between different systems departments in regards to new development and operational issues.
• Conducts meetings to gather requirements on systems related issues and for statuses on existing issues. Documented and reported statuses on all issues to upper management on a weekly basis.

Identifies and documents requirements for client and developers. Performs training on current software. · Gathered and documented client requirements for their Homeowner’s line of business. Communicated results to technical team.· Created screen mockups for both client and developers.· Provided help desk support by analyzing problems and writing up.

Identifies and documents requirements for client and developers. Performs training on current software. · Gathered and documented client requirements for their Homeowner’s line of business. Communicated results to technical team.· Created screen mockups for both client and developers.· Provided help desk support by analyzing problems and writing up.

· Enhanced and maintained a comprehensive Lotus Notes database of interactive insurance forms for the Marine line of business.· Responsible for maintaining & enhancing a claims system for personnel countrywide, including development of testing plans, user documentation, and user training program.· Worked with the Home Office Claims & Underwriting personnel.

Certificate, Project Management

Completed Project Management Certificate. Then onto studying for the national PMP exam.

B.S Information Systems Minor In Business Administration, Information Systems

Academic, Computers