Rosemarie Pendergrass Email & Phone Number

Lake Mary, Florida, United States

Oversee the day-to-day preparation of participant enrollment/education materials and ensure the team is handling projects in a timely and accurate manner. Create templates and establish processes to support the distribution of participant communication/ education materials both electronically and hard copy. Manage 500,000+ participant and sponsor email and paper mail requests annually. Manage and develop a high performing team through implementation of effective recruitment, training, performance management, motivation and coaching. Coordinate, implement and rollout of new procedures and technology as it relates to participant communications. Create, edit and maintain recorded virtual education tutorials as needed. Monitor usage of various tutorials, provide training and reports to management and Client Service teams periodically. Collaborate with clients, advisors and internal Client Services teams to create customized communications, timelines, campaigns, and distribution options for participants. Prepare expense/billings reports on a monthly basis for Client Service and Accounts Receivable teams. Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations. Translate participant communication/education materials into Spanish and work with translation firms for other languages.

Lake Mary, Florida

Executed email and paper communication initiatives geared towards increasing overall participation and enhancing engagement of 100,000+ participants. Coordinated quarterly participant statement outsourcing process for 40+ plans; updated databases, and worked closely with the vendor to meet delivery deadlines. Edited enrollment related videos and generated links to share with participants. Assisted with planning and preparation for Newport's Annual Advisor Conference.

Formatted, printed, bound and shipped sales presentations for our clients and prospects.Assisted with the initial and final formatting of Request for Proposals (RFP).Collaborated with the corporate re-branding in 2016; reviewed and updated communication templates.Ordered presentation supplies through vendors.

United States

Taught English as a second language to children in China (ages 4-12) through one-on-one virtual classrooms.Provided feedback for the parents about the student's progress after each lesson.Completed ongoing training and certifications through VIPKID's platform.

Winter Park, Florida, United States

Aventura, Florida, United States

San Juan, Puerto Rico

New York, Ny, Orlando, Fl

New York, Ny, Orlando, Fl

Orlando, Florida, United States

Bachelor Of Science (Bs), Cinematography And Film/Video Production

Minor, Foreign Languages

Activities and Societies: AIESEC, Association des Étudiants de Français and Soccer Team.